Billing Reviews

“  Ive been with Georgia Natural Gas ® for over 20 years. 2 years ago I got into the guarantee billing program after two years of being in it instead of automatically renewing they did not. They said I was supposed to call but they didnt tell me that when I was on the phone with them. My monthly bill got up to $237 then I called to try to get some help with getting back into the guaranteed billing program But I still had to pay that bill plus more because it takes one to two billing cycles to get back in. So even though you might be a long-time customer and theres nothing they can do to help me and so Im switching companies.
You try to do things to make things simpler. If it was something you subscribe to your automatically in until you call to end it but not in this case so that seems to be a way that they can try to get more money out of you if you forget to do that. ”

“  If you have another choice, make it. If not, keep ALL billing statements for at least 10 years after stopping service. Otherwise you may wake up one day to an email from Equifax stating that Gas South has reported your 8 yr old account as in collections.
1. April 9, 2025, I am notified by Experian and Equifax that a collection account has been reported by a collection agency called Transworld. I have never been contacted by them to dispute this debt.
2. I reached out to Gas South the same day via email. A Gas South representative responded and stated that the $500 debt in question was accrued from 2016-2017. This alone makes it ineligible for credit bureau reporting. Secondly, it is not owed at all.
3. I had Gas South service from 2016-2022 at the same address. It is absurd to suggest that somehow Gas South allowed a customer to carry a $500 balance that never got paid, month after month for 5 years! Especially when their own website states that past dude balances are subject to disconnection after going unpaid. By this policy, my service should have been disconnected in 2017, 2018, 2019,2020. But it wasnt. It was disconnected in June 2021. In order to reconnect, I had to pay the past due amount which I did and service was restored.
4. I paid all past due balance upon reconnection. Therefore, there was no $500 balance from 2017.
5. At no time did Gas South reach out to me using the same email I currently use that was also the email my account was established under. I never received a past due bill from 2017-2022 nor was I ever contacted by any collection agency in order to dispute the validity of this debt.
6. Rather, 8 years after this account allegedly becoming $500 past due, a collection agency reports this as a new unpaid debt. It is neither new nor is it an unpaid debt.
7. I have filed disputes with the credit bureaus and with the BBB. I will continue to pursue all available options until this matter is resolved. These companies have failed to follow the guidelines set forth in the FCRA and need to be held accountable. ”

“  Comparisons of natural gas marketers are based on therms and typically Xooms rates are appealing however their hidden junk fees , vague billing statements and terrible customer service negate any savings. ”

“  On seasonal billing. Notified gas company that I had credit of $560 to be applied to account in addition to $200 paid. In the Winter still cut off service. Instead of returning payments to Partnership for Community Action company reconnected service and billed for unnecessary charges. Upon request to turn seasonal see off Representative STILL wants early termination fee EVEN THOUGH IM ON SEASONAL BILLING. WORST COMPANY WILL NEVER USE COMPANY AGAIN. ”

“  GNG is the worst company Ive had the displeasure of working with. We signed up for a promotion and the billing never matched the promotion price.
The website is very difficult to navigate and even more difficult to get into. Every time I login Im told the info is incorrect and then I am logged out. I havent been able to get it the last week with no help from customer service.
I made my last payment on the 27th and my gas was just shut off yesterday, the 20th. I received no bill, no email, no phone call or no letter in the mail from GNG. No notice or even a bill from them. When I called customer service they had no explanation for me other than to tell me that it would be 3-4 days until a technician could be out to turn it back on. So here I sit with no water or stove for 4 days because of the incompetence of this company as well as lack of communication. The company is inhumane and unprofessional. I highly suggest doing your research and using a different company. Do not use GNG. ”

“  I got billed for 577.29$ for last month and 489.42 for this month, which is a complete robbery and cheating from GNG.
I called and asked to change my plan to .59$ from last month but they are saying it will take 2 or 3 billing cycles.
i accepted the initial 577.29 but this new bill even after complaining is not acceptable and I have no way to pay this ”

“  Very unhappy and frustrated because of billing and deposit amount. Portal says no deposit when I applied but I am charged. Received a shocking bill as welcome ”

“  When ordered service, price per therm not as quoted, billing is a mess! Make prompt payments (send check before or by due date), GNG does not cash check or credit account for up to 2 weeks after payment . Shows I have balance due, then catches up and adjustment made to next month for "overpayment", but new bill doesn't reflect it, so I overpay on next month and then back through the circle again. I do not nave this issue with any other providers I have. I've contacted customer service 3 times and it's very clear they don't care and don't want to help. Some to the point of rude. I plan to switch to another provider. ”

“  horrible service and billing. the most recent problem amongst many, was when i mailed a check and since they received it late i was still charged a late fee. every time i try to complain they send me to zero energy, a different company. this recently happened with a fellow named Raul (41026). ”

“  They charge for the two months in advance. And then blame it on AGL who has nothing to do with the billing. I've never paid any bill for the current bill and the next as well. $80 in the middle of summer when only using my stove is not a deal, but a deal breaker. So, I will pay the penalty, because it is actually cheaper to do that and just move on. I should have never left Scana..... Now I'm back! DO NOT USE XOOM!!! ”