Billing Reviews

“  We locked in a fixed rate plan at .49 per therm. Three billing cycles later, they are still charging us $1.58 per therm. So far, this has cost me over $600 more than what we should have been charged. I have called several times trying to straighten this out (I'm actually on hold now, and been on hold for past 38 minutes). Georgia Natural Gas ® is a horrible, dishonest company. ”

“  Yall. I never write reviews like this but it's needed. We have online billing and statements and stuff like that. At the end of last year, 2020 (The pandemic year). 1 month and 2 days into this year we realized our gas bill went up from around $70 to $240.... When we called and ask how.. and why. they said "our plan expired so they bumped us up" to the most expensive plan possible... We said, "how is this even legal." They said "we sent you a letter in the mail.... "It's Feb 2nd and they are making us pay this amount for both months January and February before allowing us to switch back. Yall. Do not go with this company if you can avoid it. ”

“  So called before winter to get some type of fixed (I am 70, live off ss income) got plan change best one was told 12 month fixed piece, sure sounds good. and then the base charge on my bill doubles???? no one can explain why service for pipes, run of gas changes every month, base price almost doubled, called them they tell that it is not them that charge that can't help you call other company. other company says sorry we don't do the billing can't help you??? so they can't help, I gave customer service 1 star because I spoke with different people one of them I would give a 4 she tried really hard to help. ”

“  Georgia Natural Gas ® is a terrible company that redefines words in their contracts to change their common meaning!

"Effective date" has nothing to do with the rate which may take 1-2 billing cycles to be "reflected" by which they mean to actually start. They will not adjust the interim charges to "reflect" the "effective date" like any normal company.

Instead of changing to a better rate, walk don't run to a competitor as they will switch you over to the new rate much, much, more quickly. ”

“  After 4 years of service I moved to a new location and that's when the nightmare began. I spend three months trying to get the company to stop billing my account. I had letter and all the facts I needed to get the service ended. Three months later- I lost track of how many hours- I finally got my deduction stopped. Unless you have hte pateinfe of Job go elsewhere. ”

“  There billing system is completely flawed. It will not tell you the actual amount due when you pay your bill through their system. Then they say the total difference is past due and charge a $10 late fee along with shutting your gas off. After an hour on the phone nothing was resolved. I pay all my bills at the same time and this is the only company I have issue with. DO NOT USE THIS COMPANY! The system literally hides what you owe, the automated system says one number, your actual bill says another and if you call and talk to someone they give you another completely different total. WTH IS WRONG WITH THIS COMPANY!! Im in the top 3% of earners in the nation, it was never a money issue. JB ”

“  I started the change way back in March. Then receive a notice around May 1st that the change has not been made because of an error on your part. I tried to login this evening but didn't pass the test. And of course Georgia Natural Gas ® is billing me at the variable rate while this is settled. I've changed natural gas providers several times in the past and this is absolutely the worst cutover ever. ”

“  Service disconnected the first time - after I had signed up for "autopay". Service disconnected second time, after again singing up for "autopay". Overcharged, hit with reconnection fees, then the rep set up an entirely new account, but remained billing me under first account. Autopay now corrected. My bank statement showed debits in excess of $250. Service disconnected 3rd time. Now they're writing me a reimbursement check in the next 45 days, so I will have to fork out almost $600 for 2 months of service. ”

“  Like most people with jobs and children, anything I can do to "automate" chores (i.e. paying bills) is a welcome relief. As a customer of Scana for over 2 decades with automatic debit and paperless billing, this was one of those things that was always done without me thinking. Today, Scana had Atlanta gas light turn off my gas and put a lock on the meter, while claiming I turned off automatic payments two months ago. Honestly, I can't even remember the last time I logged in to their site (it's been at least 3 years). So I went on the site as soon I realized I had missed payments due to Scana's negligence and paid the outstanding balance plus a future charge that technically wasn't late yet ($280 total).
You can guess what happens next. I have to talk a "customer service rep" who is paid minimum wage and couldn't care less if Ive been a customer who has made payments on time for 20 years. She tells me that there is no way Scana is at fault. She then proceeds to tell me that there will be over $200 in fees to turn the gas back on. Not once did she say "Oh, I see you've never missed a payment in over 20 years....Im not sure what happened but let me get my supervisor to look into this and see what we can do for you"....She was right and I was wrong and that was all there was to it. Terrible way, terrible way to treat a long time customer. ”

“  I tried to submit Scana as my new gas provider. I have not received anything accept your service will start Sep 1st. I have not talked to anyone nor received anything in the mail on billing or service. I am confused on to whom my service is with Stream or Scana. ”