Compare Woodstock Gas Rates

Best price

“ I loved Gas South but went with the best price. ”

---

SCANA Energy responds June 27th, 2022:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Silence is Golden

“ Smooth as pie. 1 call during the contract term. Asked and answered. Life should be so easy. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Pleased with Constellation!!

“ I called Constellation to make sure I was getting a reasonable rate and they worked with me and were very patient and helpful! ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Price Change after Ordering

“ I thought I was getting the cheapest price, but have seen ads for cheaper than when I signed up. Not too happy about this. Service has been fine, no problem there. ”

---

SCANA Energy responds November 5th, 2019:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Changing provider

“ No billing yet. Only one account inquiry no problem. Customer assistance number hard to figure out, ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Bad policy on Due Dates

“ Gas South changes their due dates every month causing late fees if you do not notice it. I was told by CS that the bills are sent when Atlanta Gas Light reads the meter. That is fine but the due date should always be the same day. Last month mine was due 5 days earlier than the previous month, causing my payment to be late. Gas South needs to amend their automated billing to make the due date the same day regardless of when the bill is sent. Most people get paid the same day each month and pay their bills on that day or automate bill payments based on that paycheck date. This moving of due dates by Gas South will always make customers late on their payments and shows Gas South is completely out of touch with the majority of its customer base and their financial setup. ”

---

Gas South responds January 6th, 2025:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Confusing but still good

“ I signed up on Dec. 23 or something like that. I was told my new service would start the next month. It didnt start until Feb. my bill with my former company was really high but Ive gotten it covered and my new bill will be smaller. I appreciate the eventual help I got. Like I said it was hard and confusing but still good. Thank you everyone that helped me! ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Too soon to tell

“ So far since I switched a couple of months ago, I havent had any issues, but I want to see when some issue comes up, how will theybreponse? ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Review

“ My experience was delayed as my order thru Georgia Gas Savings never got initiated. I had to go directly to Constellation to establish service. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Some Problems

“ I would like to think my problems were due to employee shortages associated with COVID19. It took a long time for my switch to actually take place, so I had almost 2 months before it took effect. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

What happened to the savings?

“ Signing up for a natural gas provider was straightforward, and selecting Georgia Natural Gas (GNG) was equally simple. I opted for what I believed was a fixed rate of $0.729 per Therm, expecting only a modest maintenance fee in addition to my gas usage.

However, during the sign-up process, the AGLC Base Charge, a significant additional cost, was not clearly explained. My first bill came as a surprisewhile my gas usage was only 20 Therms, costing $15.02, I was charged an AGLC Base Charge of $62.86, bringing my total bill to $146.88. The following month, my usage was 22 Therms ($16.57), yet the AGLC Base Charge of $61.24 led to a total of $86.88.

Seeking clarification, I contacted customer service. While the representative was polite and as helpful as possible, she could not clearly explain the AGLC Base Charge or why it varied between billing cycles. This lack of transparency is concerning, as such charges should be clearly disclosed before customers commit to a provider.

If I had to do it all over again, I would have chosen to buy an all-electric house to avoid these unpredictable gas-related fees. The base charge alone often exceeds my actual gas usage cost, making natural gas a far less economical choice than I initially expected.

Suggested Improvements:
Transparency in Pricing: The AGLC Base Charge should be clearly outlined during sign-up.
Better Customer Support Training: Representatives should be equipped to explain all charges, especially significant ones.
Billing Predictability: If base charges fluctuate, customers should be informed of the potential range before enrolling.

While the sign-up process was easy and the customer service experience was courteous, the unexpected fees significantly impacted the overall value. I would advise potential customers to thoroughly research all charges before committing to a provider and, if possible, consider an all-electric home to avoid these kinds of unexpected costs altogether. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Price Gouging for anyone with average to poor credit

“ GNG gave me only one service option, which was variable select. The price is now up to $2.239 per therm. To heat my 1,000 sq foot home to a temp of 66F during the day and 64F at night was $342 for December 2024. It's gross that these utilities give struggling families a more expensive service rate while wealthy folks get more affordable rates. I'm surprised this is still legal. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :