Georgia Natural Gas® Customer Reviews (May 2026 Update)

Updated: May 2026

The best review categories for Georgia Natural Gas® are the order experience, with an average of 2.4 stars, and their customer service, with an average of 2.4 stars.

Reviews Overall

4th

Plans & Pricing

5th

Order Experience

4th

Customer Service

4th

Billing & Acct Mgmt

4th

Likely to Recommend

4th

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Reviews by Star

Georgia Gas Savings's Gold Tier Providers are the best of the best in Georgia gas. These are the best providers over the past year at providing customers and communities great service, stellar customer service, and top of the line resources, just to name a few things. When you select one of these providers, know you're choosing from among the best options in the Georgia gas market.

Review from Richard

GNG Gas Comments

I found it easy to sign up and impossible to resolve a question by phone afterwards. I had better luck getting a response with the "Contact" option on their website. I am beginning my second calendar month and everything seems to have leveled off..........but then I haven't needed another human response from their customer service again.

They also tried to release themselves from any financial responsibility for sign up benefits advertised on their "signup" mailer which prompted me to change gas suppliers. They blamed the "problem" on their "gas marketer" but subsequently agreed to pay the benefits to "Maintain Goodwill"! They honored their advertisements..................... but only after seeing that I begged them to do so.

You asked!!!!!

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Likely to recommend

— Richard from Comer, GA on April 17th, 2023

Most Recent 5 Star Reviews

11 Customer Reviews Written Overall

Read All 5 Star Reviews

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Likely to recommend

It really works

I received my bill yesterday. It was at a low cost.

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— Shirley M from Ellenwood, GA on January 24th, 2026

It really works

I received my bill yesterday. It was at a low cost.

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— Shirley M from Ellenwood, GA on January 24th, 2026

CA Review of my switch to GNG.

GNG provided me with the best price per therm for natural gas for my home and it was very easy to switch.
They also offered to pay up to $200 if my previous gas company tried to punish me for leaving.
However, it was not needed. But nice to know their service representative offered it to me over the phone if needed.

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Likely to recommend

— CA GNG from Decatur, GA on January 8th, 2026

Cooking with a Star

This was a great option for me

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Likely to recommend

— Cooking With A Star from Atlanta, GA on April 24th, 2025

New Gas Service

Good experience

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— Paul from Brunswick, GA on August 11th, 2024

We wanted to thank you again for taking the time to provide feedback on your recent experience with our company. We appreciate your business!

— Georgia Natural Gas®

Great service

So far great

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Likely to recommend

— Ted from Griffin, GA on July 18th, 2024

We wanted to thank you again for taking the time to provide feedback on your recent experience with our company. We appreciate your business!

— Georgia Natural Gas®

Easy to use and website is fine

Its easy to pick a plan and set up autopay. The website is just user friendly enough.

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Likely to recommend

— AJ from Atlanta, GA on June 21st, 2024

Karen in Customer Service

I just spent over 1 1/2 hours on the phone with Karen (#939196) rectifying service shutoff due to a credit card autopay / electronic issue that I was unaware of. Karen was very knowledgeable and helpful but most of all, Karen was incredibly pleasant to work with. It's been YEARS since I've had even a tolerable experience when calling a utility company. Karen deserves my highest praise. (& A raise, too! ) Thank you for your assistance & your kindness, Karen! You're a gem! :)

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Likely to recommend

— KMV from Marietta, GA on June 20th, 2024

We wanted to thank you again for providing your feedback with our company. We appreciate your business!

— Georgia Natural Gas®

Georgia natural gas

I am really happy with all support and services

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— Amarenbra Singha from Conyers, GA on March 24th, 2024

Awesome Experience!

I just moved to GA in Nov of 2023 and the account set up for natural gas was seemless. The only drawback was the deposit that had to be paid. I never had this in other states.

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— Karen from Calhoun, GA on February 23rd, 2024

Very satisified as a new Georgia Natural Gas customer

Georgia Natural Gas met my expectations from signing up as a new customer to having a technician turn on the gas and inspect my water heater.

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— S Moore from Alpharetta, GA on January 30th, 2024

Most Recent 4 Star Reviews

6 Customer Reviews Written Overall

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New Gas Service

Signing up for the new service was made so easy. I look forward to the new service.

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— John A from Marietta, GA on October 9th, 2025

Great Customer Service!

I talked to several customer service representatives and all were knowledgeable and easy to work with.

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Likely to recommend

— John from Decatur, GA on February 20th, 2025

We wanted to thank you again for taking the time to provide feedback on your recent experience with our company. We appreciate your business!

— Georgia Natural Gas®

Surprised

I switched over because my previous plan was expiring and was going to get more expensive. This plan stated it it was cheaper but surprise surprise it actually ended up costing me more

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— Benny from Marietta, GA on January 1st, 2025

GAS = comfort & safety control

The only gas appliance in my home is the furnace. I can tolerate 55 dgrees in the house, but if temperature drops, the water pipes will freeze and maybe burst creating an expensive mess. So I appreciate the fixed price per therm for 6 months as it fits my budget. I save money by using the thermostat to match my comfort level and prevent water damage.

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— Senior Citizen from Atlanta, GA on March 18th, 2024

Can't access your website

Still, I do not have access to your website. Even though I received an account no. When I asked why, he said he could not access the website until the first payment was made.
I don't understand a little bit.

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— Sangok Kweon from Alpharetta, GA on January 30th, 2024

If you need assistance understanding or accessing your GNG online account, we would be happy to help. If you would please send us your contact information and account number to customerservice@gng.com, please reference GA Gas Savings Attention Consumer Relations in the subject line.

— Georgia Natural Gas®

Simple connection

My new service has been great up to this point .

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Likely to recommend

— Victor from Canton, GA on August 17th, 2023

Most Recent 3 Star Reviews

4 Customer Reviews Written Overall

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Good value, slow switchover

Moved from Xoomto GNG and still receiving Xoom bills, so its slow switching over.
Other than pricing and signing up, I have no pertinent experience with GNG.

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— Brunner from Augusta, GA on September 23rd, 2025

$8 for a customer service charge

I was shocked when the customer service rep advised me after the call was completed that I was being charged for a customer service in the amount of $8. I think that's absolutely preposterous to one charge your customers $8 to speak with a representative about locking in a plan and two is absolutely ridiculous that I was only notified at the end of the call. That's bad business

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— Mona from Loganville, GA on January 9th, 2025

Change provider

Everything seems to be OK, but I don't see any difference in prices.

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— James from Wrightsville, GA on July 11th, 2024

Surprise! Coming back to hunt you

The activation fee should be notified in advance or billed in the first month. Not the second month.

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— Bananas111 from Newnan, GA on August 31st, 2023

Most Recent 2 Star Reviews

9 Customer Reviews Written Overall

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Bill payment

My bank's bill pay service must send a physical check when I schedule the payment. Defeats the whole purpose. Next season I will look for another company.

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— Jj from Marietta, GA on December 11th, 2025

New Gas customer

Very surprised on how costly natural gas cost

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— NP from Tucker, GA on October 14th, 2025

Seems like no discount

We switched from Scana to GNG, because of the so-called 20cent discount per therms. But every since we switched, even after the credit, our bills are way more expensive with GNG. Once our contract is up, I will be returning right back to Scana. GNG's AGLC charge is way more expensive than Scana's AGLC charge. If you are thinking of switching to GNG, because of their so-called discounts per therm, DO NOT SWITCH!!!!

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— Unhappy New Customer from Powder Springs, GA on April 9th, 2025

What happened to the savings?

Signing up for a natural gas provider was straightforward, and selecting Georgia Natural Gas (GNG) was equally simple. I opted for what I believed was a fixed rate of $0.729 per Therm, expecting only a modest maintenance fee in addition to my gas usage.

However, during the sign-up process, the AGLC Base Charge, a significant additional cost, was not clearly explained. My first bill came as a surprisewhile my gas usage was only 20 Therms, costing $15.02, I was charged an AGLC Base Charge of $62.86, bringing my total bill to $146.88. The following month, my usage was 22 Therms ($16.57), yet the AGLC Base Charge of $61.24 led to a total of $86.88.

Seeking clarification, I contacted customer service. While the representative was polite and as helpful as possible, she could not clearly explain the AGLC Base Charge or why it varied between billing cycles. This lack of transparency is concerning, as such charges should be clearly disclosed before customers commit to a provider.

If I had to do it all over again, I would have chosen to buy an all-electric house to avoid these unpredictable gas-related fees. The base charge alone often exceeds my actual gas usage cost, making natural gas a far less economical choice than I initially expected.

Suggested Improvements:
Transparency in Pricing: The AGLC Base Charge should be clearly outlined during sign-up.
Better Customer Support Training: Representatives should be equipped to explain all charges, especially significant ones.
Billing Predictability: If base charges fluctuate, customers should be informed of the potential range before enrolling.

While the sign-up process was easy and the customer service experience was courteous, the unexpected fees significantly impacted the overall value. I would advise potential customers to thoroughly research all charges before committing to a provider and, if possible, consider an all-electric home to avoid these kinds of unexpected costs altogether.

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— Brian K from Woodstock, GA on February 24th, 2025

Be aware of their scam for auto-renewals to high variable plan

As many others have noted, GNG decided to auto-renew my plan to their highest cost variable plan. I previously always had the fixed rate plan. I was a customer for 4 years. They did this right before Winter started. I spoke with their customer service and confirmed that this is their policy to auto-renew customers who don't select a plan. Historically my highest Winter bills have been around $220 max. I was charged $450 and then $600 for two months due to the plan switch. When speaking to customer service they indicated they notified me, but I checked my emails and received nothing from them on notifying me about a renewal. Customer support could not verify with certainty on whether any notifications went to me. They offered me a single $150 credit to apply to only the $600 bill, but I don't find that acceptable. The ethical thing to do would be to update my bills to reflect the same fixed rate plan I was on, or provide a higher credit amount, but this was not something they would be willing to do. If they would have done this that I would have forgiven them for the matter. I am expecting another bill soon as well which will likely be in the $500-600 range. I will be calling them again in a few days to see if they can provide any credit for the next bill. I'll update this review with their response.

This policy of theirs to auto-renew to a different high plan instead of renewing the existing plan is immoral and a reflection on their greed to take advantage of their customers. I was speaking to an Atlanta Gas Light technician who came to my home for other reasons, and he told me that this same situation has happened to several other individuals that he recently visited, including several elderly people. I decided to switch gas providers because of the principle of this. It is a shame to see companies hunger for money take precedent over customer service and ethical business practices.

When shopping for gas services I would advise everyone to ask what their auto-renew policy is. Apparently, this is common for several companies in this industry.

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Likely to recommend

— Justin from Marietta, GA on February 11th, 2025

Onboarding issues

We signed up for service w/GNG on 12/3/24. We were unable to determine if our account was established until this past week. We received conflicting emails from GNG re the status of the account - some welcomed us, others indicated an issue was preventing the account from being set up. When we called customer service (twice) no one was able to give us a firm answer as to the status
As of now, we are unable to create a user name and password as we've not received a package or email link to do so. The website shows our account number is active but we cannot view any information on it. We've been told our account transferred on 1/1/25 but a month later we still cannot view it.
In the past, this process went very smoothly. Not sure if it's a system, training or both issue(s). Very disappointing and not a good look for GNG.

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— Dan F from Marietta, GA on February 3rd, 2025

Price Gouging for anyone with average to poor credit

GNG gave me only one service option, which was variable select. The price is now up to $2.239 per therm. To heat my 1,000 sq foot home to a temp of 66F during the day and 64F at night was $342 for December 2024. It's gross that these utilities give struggling families a more expensive service rate while wealthy folks get more affordable rates. I'm surprised this is still legal.

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— Woodstock GA from Woodstock, GA on January 21st, 2025

Reconnection charge

I just transferred from another company, I asked and was told that they would not be a reconnection charge. In fact they billed me a reconnection charge. I called and explained the situation and the representative said that there is a charge, just like that. False advertising and bad customer service.

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— Isabel C. from Marietta, GA on November 18th, 2024

One of the worst utility companies I've ever delt with.

Call in and say I need an extra day to make full payment and then get disconnected so that they can charge an extra $60 to reconnect you. They are not like the other utility companies who have compassion and will work with one who is struggling to stay afloat.

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— Andrew from Augusta, GA on April 4th, 2024

Most Recent 1 Star Reviews

39 Customer Reviews Written Overall

Read All 1 Star Reviews

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Predatory Billing Practices

Georgia Natural Gas blindsided me with an outrageous $480 bill for one month because they claimed I didnt renew my guaranteed rate. I was never clearly notified of a rate increase, and as soon as the plan expired, they automatically switched me to a skyrocketed variable rate that was nearly triple what I had been paying.

This feels extremely predatory, especially in a state where people are already struggling with high costs. No warning, no courtesy notice, and no attempt to help just a massive bill that would devastate any working family. Their business model seems designed to trap customers who miss a renewal email once.

When I called customer service, all I got was a script and zero accountability. No empathy, no solution, no explanation just your plan expired. A company this large should not be profiting off peoples mistakes or lack of awareness, especially when the jump is hundreds of dollars.

If youre considering GNG, be very careful. Their guaranteed rates only protect you until the contract ends. After that, youre on your own. Im switching providers immediately and will never use them again.

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— Shame On You GNC from Valdosta, GA on February 11th, 2026

Do not recommend

Total rip off charging 1,700 dollars of gas bill over three months. Does not care about its customers and stating policies over and over. Been a customer for over 10 years, never missed a single payment and this is how they treat their long-time customer with good standing. Please choose other gas companies. I am absolutely done with this absurd company.

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— Elle from Newnan, GA on March 18th, 2025

Flat Rate

I called 1/2/2025 and spoke to a representative to lock in a flat rate at 59 cents a therm. I went on line to pay my bill this month and my bill was 312.00 therm 2.29! I called and spoke to Wendy, Wendy said she didnt know what happened because she saw in the note where I spoke to someone 1/2/2025 and the therm should be 59 cents. Wendy said she needed to speak to her manager. Wendy was apologetic after speaking to her manager she said she will take 125.00 off of the bill. I said no I will still be paying too much. Wendy spoke to her manager again and told me shes taking 250.00 off of the 312.00 bill but the cant honor the 59 cents a therm because the rates changed! I said I have been with them for over a decade and I feel like they should make this right. I ask for the manager. She put Jamal on the line he said he couldnt adjust the rates. He said he could give me a 50.00 credit for next month and lock me in at 69 cents a therm and send it in for review for an adjustment. And he said he would take to his manager about it. I said absolutely not because at this point I dont trust them. I felt like I was pleading and begging them and it should have been the other way around because they admitted to making the mistake! They didnt budge and I had to walk away after being with them for over a decade. I will NOT RECOMMEND ANYONE TO THEM!

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— Stacey from Lawrenceville, GA on March 12th, 2025

They will rob you

I let the contract roll over variable rate. I know I was going to pay more but they went from .59 cents a therm to 2.50 a therm. I got a 540 dollar bill. Highway robbery

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— Ian from Winston, GA on March 6th, 2025

Worst gas company in state!

I was with gng for almost 4 yrs. I'd been down in Florida working hurricane relief in oct 2024. My wife called on the evening of the 16th and said the stove wasn't working. I forgot to pay the bill ($240) . I called and made a payment over the phone, and the lady told me she would schedule reconnection for the following Monday. This was on a Wednesday! I told her i could have someone (that works in the field) turn it back on before then. When I got home on Saturday, the gas was back on. I assumed my threat prompted her to get their tech out there quicker. About a month later, when I hadn't received a bill, I called and asked why. The lady told me that my account was inactive, but that I had a balance of $106. I paid the balance, and explained to her that I did in fact have gas, and was currently using it. She said I wasn't their customer, and didn't know who to contact? Then, after our phone call, I was charged a $75 early termination fee. They never mailed me a bill. Or emailed one either. But they turned it over to collections in less than 3 weeks! It took a lot of investigating on my part, prompted by calls from collection, to figure it out! Unbelievable! I honestly believe that the girl I spoke with on 10/16 was upset about our phone call and acted spitefully and vindictively. So unprofessional. Shame on you gng. No way to treat customers!!

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— Unbelievable from Atlanta, GA on February 28th, 2025

Over price you. Do not read meters.

The customer service is awful .
Estimate your bill instead of actually reading the meters

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— Awful. from Locust Grove, GA on February 19th, 2025

Over price you. Do not read meters.

The customer service is awful .
Estimate your bill instead of actually reading the meters

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— Awful. from Locust Grove, GA on February 19th, 2025

Criminals!!

Had this company for over six years on a fixed plan. Everything was fine until this year. We were not notified that our plan had expired so we were put on a month to month plan instead of a yearly fixed rate plan. I'm guessing their emails went into our spam emails. Our rates jumped from approximately 59 cents per term to $2.20 a term during the coldest months. And since we didn't catch this mistake in time, we are playing over $1300.00 for our last two month for natural gas instead of about $400.00. You would think Georgia Natural Gas would have given us a phone call for good customer service. I'm sure there are several other folks that have experience the same problem.

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— Sam J from 30400 on February 6th, 2025

Stay Far Away

I paid my bill early and be responsible, a well prior before my bill was due. Literally on the actual due date they charged me again for the same amount they already received. I called in the first time and was told I would have to get a paper check back, thats extremely unacceptable that you can take my money and then offer me a paper check. Then the said rep said to dispute it with my bank. I called again because this situation is now going to cause me hardship and this rep says its going to take 10 days. If you can avoid dealing with companies like this please steer clear. Im actively shopping for a new gas company. And hoping to move into an all electric apartment because these people are scam artist. And dont pay any attention to the automated response from a bot. These people are no help

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— Jailan from Norcross, GA on February 4th, 2025

Stay Far Away

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— Jailan from Norcross, GA on February 4th, 2025

GNG Is total Rip

Let me tell you a story about how you took my money and ran. It was a dark and stormy night (or maybe it was Tuesday, who knows?), and I suddenly realized my gas bill was higher than my rent. Turns out, my contract ended, and instead of a friendly reminder, you decided to quadruple my rate! No warning, no courtesy call, just a big ol' bill that made my eyes water.
So, here I am, stuck with a bill that could fund a small country and a newfound hatred for fine print. Thanks, Georgia Natural Gas, for teaching me a valuable lesson about predatory pricing and the importance of reading every single word of a contract. You've truly earned your one-star rating (and a spot on my list of companies I'll never use again).

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— Soumith from Cumming, GA on February 3rd, 2025

Takes Advantage of People and Price Gouge You

Georgia Natural Gas repeatedly takes advantage of people by raising prices of their rates drastically to get more money by "banking" on people forgetting to update their plans. It then takes 1-2 months to update with a new plan after you realize the price increase so by then they have already price gouged people to where they do not care if you leave. Their "reminders" are in fine print of the monthly digital bill. They do not value the customer and care more about short term financial gains. I will not be coming back and I recommend people stay away.

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— John from Decatur, GA on February 2nd, 2025

STAY AWAY!

I submitted the service application online after I received a postcard im the mail. Several days layer I received an email saying they had received my app. We started moving to our new house and all was going fine. Then a week ago, Atlanta Gas Light comes to turn off servicewhoa, wait a minute!!
I called Georgia Natural Gas to see what was going on. They had no record of my service request even though I had the email (which they couldnt give me an email to forward their acknowledgment of my request for service to)!!
Of course their offer was not available and because I was not prepared for that, I just had to accept their current offer which was not as good!! Charged $60 to start account which I was not asked to pay in the original offer! 6 months obligation and I am DONE!

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— SGagal from Bishop, GA on January 26th, 2025

Beware! Stay away!

I received several postcards with a great promo price for a year. So on 11/6/2024, I went online and filled out a request for service at our new home we purchased 10/23. On 11/14, I received an email saying they got my order and heres order number. I go about the task of moving. A few weeks ago I got a letter from Atlanta Gas in the mail saying I needed a gas provider. I just assumed there was just a delay from GA Natural Gas letting them know who to bill through. Then today Atlanta Gas came to turn off the gas!!. I pulled up my email and called GA Natural Gas. Customer no-service said they had no record of my request. I read the email to her. Didnt care. So I had to set up a new account and guess whatthe price had escalated significantly. I ended up with a six month promo with a $60 account set-up charge. If it had not been so inconvenient at the time, I would have shopped around for a better price. But I have six months to find someone else.
I will be printing email which I will send to the Georgia Public Service Commission along with their mailer. I asked for an email address to forward their email to but they dont have one so she said.

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— Frustrated from Bishop, GA on January 15th, 2025

We're sorry to hear that you haven't had the best experience with us recently. If you please would send us your contact information and account number to customerservice@gng.com. Please reference GA Gas Savings attention Consumer Relations in the subject line.

— Georgia Natural Gas®

Very bad customer service

I tried to connect the gas service for my new house but I couldnt do it because the last owner didnt pay the last bill! I sent them proof that I was the new owner but they just took too long to resolve the issue! It looks to me that they havent been trained for this situations and they just dont care! There isnt good communication between departments and they just keep going back and forth!

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— Salvador Raya from Lawrenceville, GA on November 13th, 2024

Difficult to work with, expensive, impossible to get a refund

This was my first experience with having to get my own account from a gas company while living at an apartment, so I understood that the cost would be higher to begin with. However, I was not anticipating how much I would pay for an account versus how little I was paying for the bill itself. About five months into having an account, I did miss a payment and had my gas shut off (understandably so). However, getting it turned back on proved to be difficult. This is something you have to call for, and when I did, the person I spoke with on the line was rude and dismissive. I was unable to get my gas turned back on until later the following day since they had to come down from Atlanta. While on the phone with the representative, she took my payment for the fees to reinstate my account and to have someone come turn on the gas. Then, on my next bill, the payment showed up again. At first, I didn't think much of it, assuming maybe there was something they missed, but when the following bill had the turn on fee again, I knew something was wrong. When I called, they explained that I could not get the extra fee refunded and that I could only have it be credited toward a future bill. WHile this was not ideal, as I didn't have any wiggle room in my budget at the time, I had to go along with this. Then, on the next bill, they only credited part of what they owed me. I had to call again, and instead of crediting the remainder to the bill that was crafted and soon due, I had to wait until the following month for that part to come through.
After this debacle, I decided to turn on autopay. I had missed a bill before, and this whole process of getting it sorted out was nothing short of a nightmare, so I figured I would do myself a favor and ensure I would not miss another bill.
At the end of my contract, I received an email asking if I wanted to renew my contract. As my lease was ending, I did not, so I logged in to see what to do. The only option I saw was a button to say if I did want to renew my contract but nothing if I did not, so I (wrongfully) believed that it meant I did not need to take any further action. I saw nothing that said that I needed to call to cancel my account or that the end of the contract does not equate to the end of my account. I moved out of my unit at the end of August, and when I received a bill from GNG in September that autobilled, I assumed it was the remaining costs from the last billing cycle. When October rolled around, I got another bill, this one even higher (about $60). When I opened the bill and looked at it, it was for August 27-September 16 (keep in mind I moved out early/mid August). I called GNG and spoke with 2 representatives, as well as speaking to my apartment. They will not refund the amount and claim it was my responsibility even though I did not live in that unit and had not been in that unit for some time. I do understand that I made a mistake in not seeing the fine print, but as I was moved out and my lease was over, this should not have been my responsibility to pay.

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— PB from Macon, GA on October 17th, 2024

Gng app is terrible

My service was disconnected because the app doesent work right. I have paperless billing. The app would say I didn't owe anything when I did infact owe or would not let me pay at all. So it's cut off because the app doesent work well. I would recommend this service to no one. They shouldn't offer paperless billing if the app is garbage. Customer service isn't great either

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— Keith Goodman from Winder, GA on August 12th, 2024

We're sorry to hear that you haven't had the best experience with us recently. Please send us your contact information and account number to customerservice@gng.com. Please refer to the subject line for GA Gas Savings Attention Consumer Relations.

— Georgia Natural Gas®

Sketchy competition practices

I manage my elderly Aunt's finances and upon paying her bills, I realized how costly her gas bills were with GNG. She has had long-term dimentia and did not realize she had to update her plan to continue with gas savings. Consequently, I decided to switch her to another competitor since they has a slightly better rate and that GNG made good profit from years of service.

Consequently, my transfer failed several times and upon investigation I was told by competitor that there was some discrepancy with the acct info between GNG and the main gas company, Atlanta Gas light. Apparently, the name was incorrect on the acct and that GNG explained it could not be changed for various reasons.
For 3 months, I would call and get a different excuse to why the name change could not be done because we could only open another acct to make the correction. They would not allow us to transfer with just making a simple change.
After getting the run around, I attempted to call Atlanta Gas light multiple times to tell them what was happening. A few reps told me to call my provider directly to work this out because they do not work with customers directly. However, one rep was nice enough to investigate this and made the change. I am totally grateful to her. Otherwise, we would have been stuck with GNG again which enraged me after knowing that they were making excuses for preventing us from switching services.

They made the error because only they could communicate with Atlanta Gas Light and refused any attempt to correct it. I am saddened that they would go through such lengths for something so trivial. I am convinced that this was done purposefully as I spoke to supervisors who were feeding me info that was later debunked by Atlanta Gas light. They told me that they could not correct the acct profile however, I was able to call Atlanta Gas light and get the issue corrected.

Shame on GNG for these unfair competition practices. I would never come back to GNG even if they have the cheapest therm rate in GA! GNG, that was extremely stupid on your part as you lost a customer for life. THIS IS NOT A FAKE REVIEW AND IS VERY MUCH LIGITIMATE! Unbelievable to me that you are currently the highest rated gas company and I wanted to submit this review to bring light to this unfair practice. I am sure all the gas companies practice this shady practice, but this needs to be brought to light and addressed. Thanks you for reading.

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— Ces328 from Mcdonough, GA on June 30th, 2024

Total Scam - Stay away

GNC is scamming customers. They offer a good price to lock for 12 months, but then quietly switch to variable price which is 3 x times more. And then claim they sent multiple reminders and refuse to work with you on any payment arrangements or mitigation. Only solution is to pay they bill or end up in collections.

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— Amanda from Smyrna, GA on May 8th, 2024

Customer

On seasonal billing. Notified gas company that I had credit of $560 to be applied to account in addition to $200 paid. In the Winter still cut off service. Instead of returning payments to Partnership for Community Action company reconnected service and billed for unnecessary charges. Upon request to turn seasonal see off Representative STILL wants early termination fee EVEN THOUGH IM ON SEASONAL BILLING. WORST COMPANY WILL NEVER USE COMPANY AGAIN.

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— Customer from Lithonia, GA on April 29th, 2024

Horrible experience as a new customer

When I called yesterday and was needing to get my account number and couldn't get any assistance.
I was really upset and asked to speak with a supervisor. Once I spoke with a supervisor I was really not feeling very valued as a new customer. And I was very clear that my information was entered incorrectly and I was made to feel like I was the one that gave the information incorrectly and I was told by the supervisor that If they were going to listen to the phone call and call me right back of which that supervisor did not do. 3 and a 1/2 hours later. After not hearing from that seat back again so that I could obtain my account number which I should have not had to call back. I know that it didn't take over 3 hours to listen to that. Initial account set up to get what needed to be Obtain from that conversation when setting up the account. My social security number because you ran my credit report. I'm being told that I gave my wrong social security number. When I know that I didn't. I don't like being told that I did something wrong when somebody clearly entered the wrong information because they couldn't obtain. Correctly what I said secondelete.I don't know how you're emailing me but then tell me you don't have my email address. The supervisor clearly had an attitude and then wondered why I had an attitude with her after her attitude. After not hearing from that supervisor after assuring me.She was going to call back and not hearing from her after 3 hours.I then spoke with Vanetta who was more than helpful and quite accommodating. Vanetta was able to give me my account number so that I can go ahead and set app my account.Which it shouldn't take a rocket scientist to be able to help assist a new customer with setting app an account by getting them.Their account number this was beyond ridiculous. In addition, the first so-called supervisor then called me back with another attitude which gave me another attitude back with her. I would like a regional manager to call me back. Because I don't like this entire process and how it went down. And if this is how it's got to be treated as a new owner, you'll have a severe problem with your entire organization.

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— Janelle Scogin from Hiram, GA on March 26th, 2024

They lie and scam

I signed up for a fixed rate. Then they told me it was only for two months (8 months after I signed up). By the time winter hit, they had me on a variable rate with bills going well above $400 and $500. I asked for proof this is what I signed up for and they were unable to provide any proof. They also refused to adjust my previous rates. They have no issue taking advantage of a young family in these horrible times of inflation. I can't believe they are even in business!!

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— Mrs. Sims from Woodstock, GA on March 5th, 2024

BEYOND DISSATISFIED

I freshly moved into my first apartment and they tried to CHARGE me for an apartment I didnt even stay in. On top of that I paid them $169 literally last month and they took it upon themselves to add that to the apartment I NEVER lived in. So now Ive paid for a place Ive never set foot in and Im behind. THEN they cut my gas off due to none payment when I CLEARLY paid 169 last month they TOOK my money and paid for another apartment WITHOUT consent. TERRIBLE YOU ALL ARE TERRIBLE

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— Rochelle from Stone Mountain, GA on February 27th, 2024

We're sorry to hear that you haven't had the best experience with us recently. If you would please send us your contact information and account number to customerservice@gng.com so that we can assist. Please reference GA Gas Savings Attention Consumer Relations in the subject line.

— Georgia Natural Gas®

A truly terrible company

GNG is the worst company Ive had the displeasure of working with. We signed up for a promotion and the billing never matched the promotion price.
The website is very difficult to navigate and even more difficult to get into. Every time I login Im told the info is incorrect and then I am logged out. I havent been able to get it the last week with no help from customer service.
I made my last payment on the 27th and my gas was just shut off yesterday, the 20th. I received no bill, no email, no phone call or no letter in the mail from GNG. No notice or even a bill from them. When I called customer service they had no explanation for me other than to tell me that it would be 3-4 days until a technician could be out to turn it back on. So here I sit with no water or stove for 4 days because of the incompetence of this company as well as lack of communication. The company is inhumane and unprofessional. I highly suggest doing your research and using a different company. Do not use GNG.

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— Kathleen from Smyrna, GA on February 21st, 2024

— Georgia Natural Gas®

Stay away from GNG they will rip you off

I had signed up for their service for the typical 1 year contract at 65 cents per therm. Had auto bill pay setup so was not checking my bill as well as I should every month, but it was usually the same so I was not diligent in checking up on the bill.
My annual contract ended and they decided to bump me up to $2.09 per therm and this happened to be in the winter months and I was hit with a heating impacted bill of over $300.
Will never trust GNG ever again.

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— Rich In Roswell GA from Roswell, GA on February 20th, 2024

— Georgia Natural Gas®

Do not use this company!!!

For your own sake, please do not use this provider. There are others that will not treat you the way I have been treated.
I sold a building in 2022, and Georgia Natural Gas Refused to turn the gas off. First , they could not find the account.
Then, they found they account and refused to turn it off. They said they could not find the gas meter even though it is next to the front door.
Then, I stopped paying the bill, and they somehow immediately found the gas meter to turn off.
Then, they refused to give me more than a month free, so I had to pay the bill for 17 months.
I have wasted tons of money and time dealing with Georgia Natural Gas, and I hope nobody has my experience.

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— Knapp from Tucker, GA on February 19th, 2024

Buyer beware.

Worst experience ever this company will scam you and trick you into a bs plan that will cost you in the long run.

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— Demetrius Tatum from Decatur, GA on February 16th, 2024

Robbing customer by huge bill. plans will not get changed until they bankrupt you

I got billed for 577.29$ for last month and 489.42 for this month, which is a complete robbery and cheating from GNG.
I called and asked to change my plan to .59$ from last month but they are saying it will take 2 or 3 billing cycles.
i accepted the initial 577.29 but this new bill even after complaining is not acceptable and I have no way to pay this

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— Sujithlal from Norcross, GA on February 13th, 2024

We're sorry to hear that you haven't had the best experience with us recently. If you would please send us your contact information and account number to customerservice@gng.com so that we can assist,. Please reference GA Gas Savings Attention Consumer Relations in the subject line.

— Georgia Natural Gas®

No details sent in writing

Took weeks of phone calls to get details sent. Never again

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— C from Savannah, GA on February 13th, 2024

$300 gas bill

This is absolutely outrageous. My 1200 square foot house was billed 224 for 30 days the last billing cycle. the latest bill was for 28 days and Over $300 ...I'm being charged $2.09 per therm. Why is a therm of gas so high...

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— Tim V from Duluth, GA on February 12th, 2024

Least customer oriented

Very unhappy and frustrated because of billing and deposit amount. Portal says no deposit when I applied but I am charged. Received a shocking bill as welcome

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— Frustrated N Shocked from Alpharetta, GA on February 3rd, 2024

Unfair, Deceptive, and Abusive Practices

GNG company representatives fail to be forth right about all of the programs offered by GNG to have customers pay higher therm rates. Furthermore, when supervisors are to research the matter, the research is biased and fails to notate the practices of the Representative. This was my exact experience. These companies are greedy and predatorily in consumer practices.

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— Lorraine from Atlanta, GA on February 1st, 2024

GNG Service is lacking

When ordered service, price per therm not as quoted, billing is a mess! Make prompt payments (send check before or by due date), GNG does not cash check or credit account for up to 2 weeks after payment . Shows I have balance due, then catches up and adjustment made to next month for "overpayment", but new bill doesn't reflect it, so I overpay on next month and then back through the circle again. I do not nave this issue with any other providers I have. I've contacted customer service 3 times and it's very clear they don't care and don't want to help. Some to the point of rude. I plan to switch to another provider.

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— LD from Atlanta, GA on January 4th, 2024

We're sorry to hear that you haven't had the best experience with us recently. If you would please send us your contact information and account number to customerservice@gng.com, Please reference GA Gas Savings Attention Consumer Relations in the subject line.

— Georgia Natural Gas®

Customer Service Agent not telling the truth

On October 17th I spoke to Veronica at 12.26 and she told me she would waive the connection fee as a courtesy for doing business with GNG. Veronica said I would have to call back because she couldn't do it until my service had started. I called back and the new customer service agent says theirs's no record of it. I have not received my Connect23 Visa card as of today.

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— Timothy Young from on December 13th, 2023

Highway Robbery

I renewed my contract with GNG in August, but changed from the flat rate plan to the per therm plan. For the last 30 days I used a total of 10.4 therms, but still got billed for the flat rate because, according to them, it takes 1-2 billing cycles for tge account to change. And I don't get any credit for the difference! My bill should have been about $10 plus all the made up fees, but now I'm told if I break my new contract I will be charged early termination fees. They'd better take a picture of the last payment I made because that's the last money they're gonna see from me!

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— MELISSA SIMON from Morrow, GA on October 9th, 2023

Refund check.

Waiting for refund check for over 5 weeks. Called customer service doesn't know what's going on. May send another refund check will take up to six weeks. Outrageous.

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— Peter Konz from Atlanta, GA on August 15th, 2023

Very Poor Customer Service

I purchased a new HVAC system and want to test the gas line flow to the HVAC and verify if my new system is able to light the gas unit and see of it safely heats. I want to remove the lock and unlock the gas valve for a brief test. I'm told there is a service charges in the amount of $60.00 to preform this task. I find that this is an absolutely unreasonable and an outrageous fee to pay for this service. I want to run the gas flow for 10 minutes and run a safety check. People purchase new HVAC systems every day and need to check their systems. This is yet another example of GNG nickel and diming charges that consistently drive customers crazy. Additionally, your telephone connections are third world and very bad connections. I can't even hear the representative because the sound quality is so poor hearing nothing but static and pixilated sound and after three bad calls I just gave up. This is also really annoying. Another example of cheap and inefficient service making contacting GNG not easy and reliable for customers. GNG should provide a brief unlocking service to customs as a free service once every two or three years. Removing the lock and turning on the gas flow for 10 minutes so as to verify the safely and function of my new HVAC system seams little to ask of a public utility.

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— PC Mohr from Savannah, GA on June 30th, 2023

GA Natural Gas Plan Confusion

I do not want service to start on 6/12/23. I want service to start on 7/1/23 as indicated in your information would happen if I signed up before 6/19/23 that service would start on the first of the following month.

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— Bob Weil from Smyrna, GA on June 9th, 2023

Scammers!

They force you to choose a plan that puts you in a two year contract that comes with a $200.00 fee if you choose to go with another company with a better rate!!! Be very careful what you accept when the plan youre in ends!!!! Youre basically locked in forever with these people! and I had been a customer for many, many years!