Compare Infinite Energy Plans, and Rates

“  The experience was great! ”

“  Infinite changed from low to high without notice then they started harassing me after I left and found another company ”

“  When I signed up for Infinite Energy they said it would start on Dec. 1, 2020. My GNG ended on Nov. 29, 2020. It turned out Infinite didn't start until Jan. 1, 2021, resulting in a $213.+ gas bill from GNG for December!!! ”

“  After switching my first bill was twice what my normal bill was, I still owe over $100 to Georgia Natural Gas ®, and I found out too late that budget billing isnt available at infinite energy until Ive been there for seven months. Ive lived in Atlanta and had gas service since 1978, yet Im not trustworthy enough to join their budget billing program. So far it has cost me more and been more of a pain in the butt and Im feeling it is worth. ”

“  I decided to switch from GA Natural Gas so I called and spoke with a nice gentleman by the name of Elias. Elias was so patient and kind and explained all of the different programs I was eligible for and how they worked. He even told me he would call me back to ensure I locked in my new rate. I called back and got Alan. Alan told me I didn't need a deposit now because the requirements had changed since speaking with Elias. He was also patient, knowledgeable (just like Elias), and kind. I am feeling very happy that I made the switch. I feel like I am in good hands. ”

“  When I spoke to the person who convinced me to go with Infinite Energy, at no time did he say anything about the Delivery Fee!!. I asked about per therm cost, the usual customer service fee and of course, I knew about the taxes. What I didn't know to ask was about the Delivery Fee. I have $300.00 in gas bills to pay because I have to pay both Scana and Infinite Energy for gas usage. So, it is clear that I have to pay Infinite Energy anywhere from $20 to $53 a month MORE than any other gas company. I am on a fixed income and cannot afford this high rate. I will make sure to explain to everyone I speak to and know, DO NOT SIGN UP with this company. ”

“  I missed a couple of bills because they went to Junk Mail in email after signing up for electronic reminders. I noticed it 2 days before disconnection and reached out to them to tell them my bank required 3 days to get the money to them which I had scheduled. After being a 100% on time paying customer for 31 straight months they disconnected my service over $112. They must have needed that to re-up their sponsorship at the Gwinnett Arena. I can't imagine what less fortunate people are dealing with in these times.

I get you can't miss but their excuse was they robocalled me which by default came in as a Spam call on my phone and got deleted. They should know all of this stuff happens....guess what you can do, knock on the door before you disconnect me on a day that is 50 degrees and has a low tonight of 40. Merry Christmas a-holes...signed up for another service already!!!! ”

“  Infinite Energy did not tell me when I signed up that their cost to Atlanta Gas is much higher than previous gas companies. I'm not feeling good about switching!!!
I called their customer service and complained that they billed me for 3 times the amount I was paying with GNG, and all they would say is that I have to call Atlanta Gas about it. This is like Bait and Switch!!!! Sue ”

“  Every person I spoke with gave me different information and no one ever called me back or explained any of my billing information. Was given the run around when it came to explaining my bill and changes I wanted to make. ”

“  My interaction with customer service was easy and quick. ”

“  according to my billing summary during my 2nd month I was charge $55+ in new account fees, registration fees , & taxes (which is essentially the same thing) I only used $8 worth of gas... Trash company. Im convience you guys just make up fees to make ends meet. ”

“  They will cut you service off without notification by phone even with automatic payment setup. They would not take back the $25 disconnect fee and it takes 5 business days to reconnect. Shanesha is who I got to talk to and she would not work with me at all. Infinite Energy please listen to the phone call I had with her! She was aweful. ”

“  a good experience ”

“  Many thanks, to Tyler, Valentina, Kenny, and Vanessa!!!!
I have never experienced so much compassion and professionalism, while interacting with a utility company. I highly recommend Infinite Energy.
Thank you all, for being you!!!! ”

“  Waiting too long to benefit from a rate that has since dropped even lower from other companies. ”

“  This is our first year with Infinite and we renewed our contract for another year.
We are well pleased with their service.
Thanks ”

“  We're not sure why people give your company 3.5 stars.
We didn't have one problem all winter with any of your services.
Please don't disappoint us this year! THANK YOU! ”

“  The whole gas services process in Georgia is difficult to understand. I have had 3 or 4 billing companies during the past 15 years. Infinite made the transition process very simple and that makes me happy! ”

“  Excellent customer service for matching rate ”

“  Is your gas bill completely paid up?

Are you a month behind?

It doesn't matter, either way you will get to experience a plethora of phone calls and emails from Infinite energy on a monthly basis.

Who needs friends and relatives when you have your gas company constantly contacting you?

Do you use your telephone for work? Infinite energy will go out of their way to make your job harder through their constant, unnecessary phone calls.

Get tired of it and actually answer the phone and beg them on at least 3 separate occasions (in a 2 year period) to stop...and get empty assurances that they're going to stop constantly contacting and take you off their marketing list. Only to have completely wasted your time as nothing changes.

Don't make the mistake I did, go with Atlanta Gas. ”