The best review categories for Just Energy are their plans and pricing, with an average of 5.0 stars, and the order experience, with an average of 5.0 stars.
Recent Good Review from Chanet
Rating
Great experience |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Chanet
from
Lithonia, GA
on
January 22nd, 2020

Lily, Your Social Media Advisor
— Just Energy
Most Recent 5 Star Reviews
2 Customer Reviews Written Overall
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Rating
Great experience |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Chanet
from
Lithonia, GA
on
January 22nd, 2020

Lily, Your Social Media Advisor
— Just Energy
Good
So far it's fine |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Shay
from
Riverdale, GA
on
August 12th, 2018
Most Recent 3 Star Reviews
1 Customer Reviews Written Overall
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Discontinued Services
I did not have a problem with my gas when I had an account. The apartment I was living in had a fire so I had to cancel my service. I was suppose to get my deposit back but for about 2 months they have been telling lie after lie about my deposit the Reps wont let me speak to a supervisor. It's not a lot of money but like they want the monies for their services I want my deposit back. I Rep told me 3 weeks when the 3 weeks came i called back now they tell me it was applied to my account what account? Another told me they sent it to the bank.what bank.i never gave them any bank info. Why is it so hard to get my monies or even get the truth from this company. Hopefully someone will get in touch with me about this matter |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Tonettej
from
Stone Mountain, GA
on
January 22nd, 2019
Most Recent 1 Star Reviews
1 Customer Reviews Written Overall
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Stay Away!Such a terrible Energy Company!
I had a fixed 1 year contract and the contract was over two months ago. For the past two months, I was on a month to month plan. I shopped for a cheaper rate and I switch to another gas provider a few weeks ago. I received my last bill from Just Energy and they charged me an EXIT FEE of $75. I called them and talk to the CSR and she informed me thar it is in the fine imprint customer agreement that I signed some five uears ago that there is an exit fee of $75. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Luke Ketsela
from
Scottdale, GA
on
February 1st, 2019
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