Reviews Overview
The best review categories for Just Energy are their plans and pricing, rated at 4.0 out of 5, and the order experience, rated at 3.8 of 5.
The best review categories for Just Energy are their plans and pricing, rated at 4.0 out of 5, and the order experience, rated at 3.8 of 5.
Recent Good Review from Chanet
Rating
| Great experience | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Chanet
from
Lithonia, GA
on
January 22nd, 2020
Hi Chanet, thank you for taking the time to leave this review. We are thrilled to hear such good feedback. Thank you so much for being a part of Just Energy. Please feel free to reach out with any further questions. Have a nice day!Lily, Your Social Media Advisor
— Just Energy
Most Recent 5 Star Reviews
2 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Rating
| Great experience | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Chanet
from
Lithonia, GA
on
January 22nd, 2020
Hi Chanet, thank you for taking the time to leave this review. We are thrilled to hear such good feedback. Thank you so much for being a part of Just Energy. Please feel free to reach out with any further questions. Have a nice day!Lily, Your Social Media Advisor
— Just Energy
Good
| So far it's fine | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Shay
from
Riverdale, GA
on
August 12th, 2018
Most Recent 3 Star Reviews
1 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Discontinued Services
|
I did not have a problem with my gas when I had an account. The apartment I was living in had a fire so I had to cancel my service. I was suppose to get my deposit back but for about 2 months they have been telling lie after lie about my deposit the Reps wont let me speak to a supervisor. It's not a lot of money but like they want the monies for their services I want my deposit back. I Rep told me 3 weeks when the 3 weeks came i called back now they tell me it was applied to my account what account? Another told me they sent it to the bank.what bank.i never gave them any bank info. Why is it so hard to get my monies or even get the truth from this company. Hopefully someone will get in touch with me about this matter |
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| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Tonettej
from
Stone Mountain, GA
on
January 22nd, 2019
Most Recent 1 Star Reviews
1 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Stay Away!Such a terrible Energy Company!
|
I had a fixed 1 year contract and the contract was over two months ago. For the past two months, I was on a month to month plan. I shopped for a cheaper rate and I switch to another gas provider a few weeks ago. I received my last bill from Just Energy and they charged me an EXIT FEE of $75. I called them and talk to the CSR and she informed me thar it is in the fine imprint customer agreement that I signed some five uears ago that there is an exit fee of $75. |
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| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Luke Ketsela
from
Scottdale, GA
on
February 1st, 2019
Recommended Natural Gas Plans
Best Value
24 Month Fixed Rate
24 Month + Water Heater Protection
$0.509 / therm
Rate:
$0.509 per therm
Rate Type:
Fixed Rate
Term Length:
24 months
Early Termination Fee:
$150
Monthly Recurring Charge:
$7.95
Important Documents:
Info
Popular 12 Month Plan
12 Month Fixed Rate
12-Month Fixed
$0.549 / therm
Rate:
$0.549 per therm
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$50 - $100
Monthly Recurring Charge:
$5.99 to $8.99
Important Documents:
Info
Best 12 Month Plan
12 Month Fixed Rate
12 Month Home Natural Gas Plan
$0.529 / therm
Rate:
$0.529 per therm
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$150
Monthly Recurring Charge:
$7.95
Important Documents:
Info
Lowest Introductory Rate
Variable Rate
Acquisition Variable
$0.290 / therm
Rate:
$0.290 per therm
Rate Type:
Variable Rate
Term Length:
1 month
Early Termination Fee:
$0.00
Monthly Recurring Charge:
$6.95 to $9.95
Important Documents:
Info
