Just Energy Customer Reviews (July 2025 Update)

Updated: July 2025

The best review categories for Just Energy are , with an average of 0.0 stars, and , with an average of 0.0 stars.

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Recent Good Review from Chanet

Rating

Great experience

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Chanet from Lithonia, GA on January 22nd, 2020

Hi Chanet, thank you for taking the time to leave this review. We are thrilled to hear such good feedback. Thank you so much for being a part of Just Energy. Please feel free to reach out with any further questions. Have a nice day!

Lily, Your Social Media Advisor

— Just Energy

Most Recent 5 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Rating

Great experience

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Chanet from Lithonia, GA on January 22nd, 2020

— Just Energy

Good

So far it's fine

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Shay from Riverdale, GA on August 12th, 2018

Most Recent 3 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Discontinued Services

I did not have a problem with my gas when I had an account. The apartment I was living in had a fire so I had to cancel my service. I was suppose to get my deposit back but for about 2 months they have been telling lie after lie about my deposit the Reps wont let me speak to a supervisor. It's not a lot of money but like they want the monies for their services I want my deposit back. I Rep told me 3 weeks when the 3 weeks came i called back now they tell me it was applied to my account what account? Another told me they sent it to the bank.what bank.i never gave them any bank info. Why is it so hard to get my monies or even get the truth from this company. Hopefully someone will get in touch with me about this matter

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Tonettej from Stone Mountain, GA on January 22nd, 2019

Most Recent 1 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Stay Away!Such a terrible Energy Company!

I had a fixed 1 year contract and the contract was over two months ago. For the past two months, I was on a month to month plan.
I shopped for a cheaper rate and I switch to another gas provider a few weeks ago. I received my last bill from Just Energy and they charged me an EXIT FEE of $75.
I called them and talk to the CSR and she informed me thar it is in the fine imprint customer agreement that I signed some five uears ago that there is an exit fee of $75.