SCANA Energy Customer Reviews (May 2026 Update)

Updated: May 2026

The best review categories for SCANA Energy are the order experience, with an average of 2.9 stars, and their customer service, with an average of 2.6 stars.

Reviews Overall

3rd

Plans & Pricing

4th

Order Experience

2nd

Customer Service

3rd

Billing & Acct Mgmt

3rd

Likely to Recommend

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Reviews by Star

Georgia Gas Savings's Silver Tier providers are tremendous Georgia gas companies. They all combine great customer service, lots of different plan offerings, and great communication from their companies to their customers and communities. If you select a plan from one of these providers you can be confident that you're selecting a great company with a good track record.

Recent Good Review from Nancy

Excellent service!

Wonderful is the first word that comes to mind.
I have had a great experience with every one I came in contact with!

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Likely to recommend

— Nancy from Chickamauga, GA on December 24th, 2025

Thank you for your review Nancy and for choosing SCANA Energy!

— SCANA Energy

Most Recent 5 Star Reviews

7 Customer Reviews Written Overall

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Likely to recommend

Excellent service!

Wonderful is the first word that comes to mind.
I have had a great experience with every one I came in contact with!

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Account Management
Likely to recommend

— Nancy from Chickamauga, GA on December 24th, 2025

Thank you for your review Nancy and for choosing SCANA Energy!

— SCANA Energy

Always helpful and polite

Every time I contact Scana, their team members are always helpful and courteous.

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Likely to recommend

— Carol E from Dallas, GA on February 21st, 2025

Thank you for your kind words and for taking the time to write a review Carol! We sure do appreciate you!

— SCANA Energy

All good with Scana

We switched to lower our rate. No problems whatsoever.

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Likely to recommend

— Bill In Sandy Springs from Atlanta, GA on January 14th, 2025

Thank you for taking the time to write a review Bill and welcome to SCANA Energy!

— SCANA Energy

The start of new relationship

Im coming out of a long term, 3 year with a different company. Based on my personal contact with Scana and reviews from the app Nextdoor!

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Likely to recommend

— D Scott from Lilburn, GA on January 12th, 2025

Thank you for taking the time to write a review D Scott and welcome to SCANA Energy!

— SCANA Energy

Great customer service

SCANA has great customer service and the pricing is competitive

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Likely to recommend

— Cecilia from Atlanta, GA on February 25th, 2024

Thank you for taking the time to write a review Cecilia and for being our customer!

— SCANA Energy

Great customer service

I live in a new build and GNG mistakenly disconnected my gas service. SCANA very quickly contacted GNG and had them at my home in 30 minutes to reconnect. Really appreciate the fast service!

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Likely to recommend

— Cecilia from Atlanta, GA on February 18th, 2024

Cecilia -I do see where our agent contacted Atlanta Gas Light (AGL) to respond to your no gas order and they were able to work your order the same day. Thank you for taking the time to write a review and for choosing SCANA Energy!

— SCANA Energy

Better than Constellation

It was easy and much cheaper than the others

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Likely to recommend

— Debbie Simeone from Saint Marys, GA on February 5th, 2024

Thank you for the review Debbie and for choosing SCANA Energy!

— SCANA Energy

Most Recent 4 Star Reviews

3 Customer Reviews Written Overall

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Likely to recommend

Gas Leak

Tonight I called Scana regarding a smell of gas in our attic. In 45 minutes they had a service person, SamMoore from Atlanta Gas Light at my door to check the attic. He quickly assessed the situation identified the leaks both in the attic and outside at the meter and just as quickly he took care of the leaks. He lit the pilot light on our water heater and checked the stove in the kitchen for any air that might come on when he turned on the burner. We were so impressed with work performance and attention to our problems. Very impressed with Scanas quick contact to send a service man from Atlanta Gas Light and the expertise and attention to our problems by Sam Moore. Thank you to all!

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Likely to recommend

— James/Ann Parham from Cumming, GA on December 4th, 2024

Thank you for being our customer and taking the time to write a review! Safety is a priority for SCANA Energy and Atlanta Gas Light and thankful they were able to respond and resolve so quickly. We will share your review with AGL.

— SCANA Energy

Review of Scans Energy

I have been using the Savana Energy gas service beginning November 29,2023. The service is so far so good.

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Likely to recommend

— Bizuayehu Hunde from Stone Mountain, GA on February 10th, 2024

Thank you for taking the time to submit a review and for choosing SCANA Energy!

— SCANA Energy

Very good and caring

Pleasant call and easy to set up servivre

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Likely to recommend

— Bill N Hals from Atlanta, GA on September 15th, 2023

Thank you for taking the time to write a review and for choosing SCANA Energy!

— SCANA Energy

Most Recent 3 Star Reviews

2 Customer Reviews Written Overall

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Likely to recommend

Never got my refund. Mislead by three different CS agents.

I was told I was suppose to receive a refund. I was told by a second agent, they didnt read my meter and that was rhe hold up. I was hoping to put my refund on my electrical bill since my apartment complex has switched over to TOTAL ELECTRIC. It has been three months and nothing. As a single mother, times are rough. It showed I had a credit of 77$ and some change. Then the next monthI got a bill of 0.00$ These energy companies really are a joke. It is a hassle to be a single (DIVORCED) mother in this economy. Some one read my meter because I have a $0 bill. I canceled service September 9th and it was canceled September 11th on a Friday. I would rather be told Im not getting anything back, instead of false and misleading information from every agent I called. I just feel like I was mislead and lied to and that isnt fair. Especially as hard as I work.

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Likely to recommend

— REBECCA from Waycross, GA on December 8th, 2025

We're sorry to hear this Rebecca. The service was disconnected per your request in September. We would not be able to provide any details if you would receive a refund until the final reading from AGL was received and a final bill generating. Your deposit applied to the final bill and resulted in a credit balance of $77.30 and refund mailed to you in November. We'll be glad to review further if you'd like to call us at 1.877.467.2262 or send an email through our site at www.scanaenergy.com and click on Contact Us.

— SCANA Energy

Its gas. It burns

Its just gas. It burns. What else could I review about it??

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Likely to recommend

— JGR from Atlanta, GA on June 9th, 2025

Thank you for the feedback. If you have questions about your SCANA Energy account, please be sure to reach out to us at 1.877.467.2262. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm.

— SCANA Energy

Most Recent 2 Star Reviews

2 Customer Reviews Written Overall

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Likely to recommend

Scana is way too high

I have been a scana customer for as long as they have been in business. They are now charging me 1.99 per therm - it is ridiculous! I will be changing marketers. It is just a shame that all these utilities don't take care of their long time customers. And they don't offer fixed rates in my area.

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Likely to recommend

— Scana Is Way Too High from Richmond Hill, GA on January 30th, 2026

The transportation costs to serve certain areas are very high and results in us not being able to extend fixed pricing to those customers. We are sorry to see you have switched to another provider. Thank you for taking the time to submit a review and share your feedback.

— SCANA Energy

Discounts that didn't happen

I thought we were getting a discounted price for senior rates. Until I researched the rates for senior discounts and notice that it wasn't being applied to our account. I called and they told me that it had been notated on the account but never put into action! That was definitely unsettling for me, since being a customer since 2019. So for at least the past 2 years we've have been what they consider senior age (over 65) and have been getting over charged.... I asked for a discount or credit for over 2 years of being overcharged. Well all they could offer me is waiving the fee for starting the contract over from 2 months ago when it was renewed and not charging me the early cancellation fee.

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Likely to recommend

— Ms. Randle from Ellenwood, GA on September 28th, 2023

We are sorry to hear this and after review of your account, you turned 65 while you were on an existing fixed rate plan. Regulations around fixed pricing prevents us from making automatic changes to anyone's rate without consultation. Thank you for taking the time to send us your concerns and we will review this process to make it easier for our senior customers to understand their options on pricing plans and receiving discounts.

— SCANA Energy

Most Recent 1 Star Reviews

20 Customer Reviews Written Overall

Read All 1 Star Reviews

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Likely to recommend

DO NOT USE SCANA ENERGY

Had service disconnected due to we sold our house. Now 3 years later they are saying I have a balance for months after it was disconnected and house was sold. Not willing to work with me, indicated had recorded phone call with me, of course can not provide for me to listen to

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Likely to recommend

— DO NOT USE SCANA ENEREGY from Hampton, GA on January 27th, 2026

We are sorry to hear this and your account has been forwarded to our escalation department for review.

— SCANA Energy

Variable Rate

Scana raised my rate x4 with no notification or alert!!

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Likely to recommend

— Tony from Duluth, GA on January 23rd, 2026

We are sorry to see your review Tony. If you were on a fixed pricing plan, we send several notices starting 60 days prior to your rate expiring and at 30 days, we provide you with options for renewing - online, phone or mail. If you do not renew, we also send you a notice of being placed on a variable rate plan. One of our agents will be glad to review your account preferences and billing options so this doesn't happen in the future. Please call us at 877.467.2262 or email scanaenergy.com and click on Contact Us.

— SCANA Energy

Bait-and-Switch Gas Company Charged Nearly $70 for 24 Hours of Service

I was misled about fees when signing up, and my very first bill was nearly $70 for just one day of gas service. The charges were not clearly disclosed and feel deceptive. I am extremely dissatisfied with this companys billing practices.

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— Kandy from Conyers, GA on January 5th, 2026

We are sorry to hear this Kandy. It appears there may have been confusion with the Atlanta Gas Light (AGL) Pass Through Charges on your bill. AGL owns the pipes and meter to provide your gas service. The charge for the use of their system appears on your monthly bill as AGL Pass Through Charges. AGL bills them to the marketer and they are passed on to the customer, with no mark-up. You are billed these charges no matter which marketer provides the billing for your natural gas service. Your bill may have only been for one day of service, but you were charged the AGL charges for the month of December (your previous provider would not have charged you the fee). If you'd like us to review further, call us at 877.467.2262.

— SCANA Energy

Terrible Customer Service

As soon as I have time to do research Inwill be leaving Scanna. I have dealt with Several Very Rude customer service agents, all of which conveniently "have no supervisor" smh. DO NOT USE THIS COMPANY!

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— Rob from Douglasville, GA on December 3rd, 2025

We are sorry to hear this Rob and will be glad to address your concerns. You can send us an email through our website at www.scanaenergy.com and click on Contact Us.

— SCANA Energy

Dissapointing

Uneventful switch to Scana Energy from Gas South. Regrettably they advertised a new rate 20c less than the rate we got, a matter of days after we had after we had signed up with them on an 18 month plan. Further, they forward a bill for 2 days of gas usage which contained $70 worth of pass through charges! An email was sent to them asking for clarification on this and over a week later, we are still yet to hear from them. Not impressed. Customer Service = 0

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— Jane from Locust Grove, GA on November 29th, 2025

We are sorry to hear this. Your switch to SCANA became effective 11/1/2025 and you received a promotional 18 month fixed rate plan. The Pass Through Charges are a monthly charge from Atlanta Gas Light (AGL). AGL owns the pipes and gas meter to provide your natural gas service. The AGL Pass Through charge is the fee for the use of their system and is billed to the marketer and passed to the customer monthly, with no mark-up. You will be billed the AGL charges no matter which provider bills you for service. We will be glad to review the rate plan to make sure the rate selected was established and the AGL Pass Through Charges in more detail. Please call us at 1.877.467.2262.

— SCANA Energy

I Switched to Constellation, but got auto-switched back

SCANA must have done something to nullify my switch to Constellation so they could charge me more. I have no idea what happened. I got my first bill with constellation and then with no additional action got switched to SCANA again. How???

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Likely to recommend

— Adam from Avondale Estates, GA on September 10th, 2025

We received your request to switch to SCANA Energy in July with an effective date of August 1st. We will be glad to review further. Please call us at 1.877.467.2262 or email us at www.scanaenergy.com and click on Contact Us.

— SCANA Energy

Rip Off

Were charging us almost $2 per therm while advertising 79 cents per therm on their website. They told us we werent in an area that that rate is offered. Switched to another other company for the exact same location and voila, 79 cents per therm. Btw they all use Atlanta Gas company so the the rate offering is BS on Scannas part. Exorbitant.

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Likely to recommend

— Nathan Poole from Macon, GA on May 17th, 2025

We are sorry for any confusion over fixed vs variable pricing and that you have selected another provider. There are additional costs associated with serving customers in certain areas of AGLs service territory, where SCANA does not offer a fixed pricing plan. Please call us at 1.877.467.2262 if we may review further.

— SCANA Energy

They Refuse to give back Over $26,000.00

This company got $26,000 of mine by mistake over a month and a half ago they have not sent the money back and keep saying that the check has not cleared. Theres nobody at the company that can help me get my money back and they just keep on giving me bull after dozens of phone calls

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Likely to recommend

— Scott from Savannah, GA on April 18th, 2025

We are really sorry to hear this and confirmed the documentation you sent over the weekend is being reviewed today. If we can assist further, please reach out to us on our website at www.scanaenergy.com and click on the Contact Us link or by calling 1.877.467.2262.

— SCANA Energy

Poor service

I changed from GA Natural Gas to Scana and told them not to begin change/service until after GA Natural Gas contract expired and provided a date. They did not listen and I was charged a $50 penalty for early termination.
When I attempted to have this corrected I was told to contact a third party who handled the changeover????

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Likely to recommend

— Eivin B. Andresen from Newnan, GA on April 11th, 2025

Thank you for taking the time to submit a review and bringing this to our attention. We are going to review your service request in more detail and will contact you direct after we have had a chance to review.

— SCANA Energy

Horrible - Late for first time in 23 years and have gas cut off

After no missed payments for 23 years, I missed a payment due to an extended hospital stay and had my gas turned off. I owed less than $100, too. I received no notification of the disconnect. I was charged a reconnect fee and told it would be a few days to get the gas turned back on. I have no more sick time and have to work 2 jobs. It will be a long time before I can be at home to get this turned back on. Lots of needless cold showers in my future. I hate this company. Is this how you repay 23 years of loyalty?

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Likely to recommend

— Unhappy from Powder Springs, GA on April 9th, 2025

We really hate to hear this and hope you are on the mend. We are required to send notices prior to service being disconnected and would have to review further to see if there are any issues with your account billing preferences. A reconnect fee is charged and billed to you for the AGL service technician to restore your service and to check and light your natural gas appliances. We will be more than happy to work with you when you are ready to restore your service. Please call us at 1.877.467.2262. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm.

— SCANA Energy

Horrible service and overpriced

I use electric space heaters for the one room I occupy. My dryer is used once per month with air and not heat. I can't understand why my bill is so high.

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— Ridiculous Rates For Very Little Usage from Stone Mountain, GA on February 17th, 2025

We are sorry you feel this way. You have an extremely low fixed rate plan, and the system shows you heat and water heat with natural gas. Your meter is scheduled to be read again soon. We will be glad to review a breakdown of your bill with you. Please call us at 1.877.467.2262. representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm.

— SCANA Energy

Ripoff

Charged for reconnect and high cost for gas.

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— Sad from Dallas, GA on December 3rd, 2024

We are sorry to hear this and will be glad to review further. You can send us a message through our website at www.scanaenergy.com and click on Contact Us, or send a private message on our Facebook Page at www.facebook.com/scanaenergy.

— SCANA Energy

Horrible cancelation

I called to cancel because I was moving I paid that final bill that they sent for them to skip a month then send another bill in the mail for the following month saying that I missed last month and I have a late fee. Not once have I even missed a payment and how am I late for a month that I was not supposed to be charged for when I cancelled the month prior. They are horrible.

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Likely to recommend

— Alexis from Atlanta, GA on November 11th, 2024

We are sorry to hear this Alexis and would have to review the account to make sure you were only billed through the date you requested to disconnect service. You may contact us on our website at www.scanaenergy.com and click on Contact Us, or call us at 1.877.467.2262. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm.

— SCANA Energy

Bad services

My auto pay has been ON but they still charge me for late fee and request me to pay installation deposite.

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Likely to recommend

— Williams Ty from Morrow, GA on July 11th, 2024

We are sorry to hear this. If you have set up autopay through your bank, you may need to check the draft date to avoid the late fee. If you set up through our online services, please call us at 1.877.467.2262 so we may review. A deposit would only be required if you were disconnected and there was not a deposit on the account. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am- 5pm.

— SCANA Energy

Ripped Off In Georgia

This is by far the worst company that I have ever been with. This was my first time dealing with gas, so I choose Scana, the biggest mistake I have made. They should really be called SCAMMERS. I've only been with them since October 2023, I've been paying the bill in full up until February, so I had a past due balance of 80.00, the bill was due on March 15th total due 285.26, on March 13th I paid the bill in full only to find out that after I paid they turned my gas off. They claimed that they sent me two notices in the mail saying that if the past due balance wasn't paid by March 12th that my service would be disconnected. I never received any notifications, if I had received it I would have paid it. Now I have to pay another 225.00, and I still will be without gas until tomorrow. I told these folks that I'm disabled and in a wheelchair and on fixed income and they still didn't give a damn about me. I'm going to put in a complaint with Georgia Public Service Commission and I hope they they are punished in some ways to make them lose money and for ripping off their customers. I know that I will tell everyone that will hear me don't ever use Scana and pass it on because the first chance I get I'm out and never coming back to this greedy ripoff company.

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Likely to recommend

— Trina McKibben from Lithonia, GA on March 14th, 2024

Trina-we are sorry to hear this and that your service was disconnected. Your billing statement provided the past due information and separate notices mailed with information to prevent disconnect, as well as phone conversations with you on 2/29/24 and an arrangement made. Atlanta Gas Light (AGL) owns the pipes and meter to provide your gas service and are responsible for performing service requests (turn on/off) for the marketers. SCANA Energy accesses AGLs scheduling system and are provided with the first available appointment in your service area unfortunately, they don't perform same day requests. If you need assistance with your bill, you may contact your local Community Action Agency, Partnership for Community Action by using this link https://pcaction.org/get-support/utility-assistance/energy-assistance-heating/, or you may try calling HEAT, Inc. at 678-406-0212 to request bill assistance. I have checked for an earlier reconnection, but your scheduled appointment for tomorrow is the first available. Please call SCANA Energy at 1.877.467.2262 if we may review further.

— SCANA Energy

Auto renewal,fixed rate to variable scam

I had been a loyal Scana customer for a while on autopay. As the contract renewal approached I received a notice 3 months before expiration reminding me it was coming. That was the last bill I got by mail before expiration. I was NOT signed up for paperless for this exact reason. Autopay was taking care of the payments during the busy Christmas season. I didnt realize my fixed rate had automatically switched to their highest variable rate until I saw the ransom price they had charged my account! Over a %200 increase! I immediately called customer service and ask for some help with this ridiculous bill to no avail. She did offer me a renewal contract with a higher price than I could get from other providers. She also reminded me that since it was the second week of the month in January , Scana would be able to bill me another ransom bill. My January bill was $545 dollars vs about $180. Do not do business with these people. The automatic renewal scam is used by many industries now to take advantage of busy consumers. All I can do is change companies and file a complaint with the public service commission about this practice.

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Likely to recommend

— Joey Garner from Gainesville, GA on February 15th, 2024

We are sorry to hear this and that you have switched to another provider. In addition to the bill displaying the time remaining on the fixed rate plan, we mailed you the renewal letter in October with the option to reply by mail with your selection, and advised if you didn't renew by November 26th, the account would be dropped to the variable rate plan. I do see that you called to review and unfortunately, we do not apply a rate retroactive once the account has been dropped to the variable plan, but to offer a fixed rate going forward. We are in compliance with the Terms and Conditions of service around fixed rate plans and renewal notices. If we may review further, please call us at 1.877.467.2262, Representatives are available Monday - Friday 7am - 8pm and Saturday 8am- 5pm.

— SCANA Energy

Turned Gas Off for Loyal Customer of Many Years

I would never recommend this company. I have been with them for many years and because I absentmindedly forgot to pay a $54 overdue bill, they shut my gas off in November. Heartlessly told me, a senior, that Id have to pay $150 deposit plus $75 reconnection fee to have my service restored. I went to another company, paid less and because of my credit, paid no deposit. Scana you have lost a great long time customer over your ruthlessness. I have the money to pay but it saddens me to know you do this same thing to people who are struggling or to the elderly who may have forgotten. May your greed be your downfall.

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Likely to recommend

— I Jackson from Atlanta, GA on November 9th, 2023

We are sorry to hear this. When services are disconnected and there is not a security deposit on the account, we will require the deposit to secure the account. The $75 reconnect fee is for Atlanta Gas Light (AGL) to restore the service and check and light your natural gas appliances. I'm sorry the agent did not work with you to waive the deposit. If we may review further, please call us at 1.877.467.2262. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm.

— SCANA Energy

More Bad News

After being on the phone several hours today with SCANA they agreed to waive the reconnection fees for a disconnection that never should have happened. They said they won't be able to reconnect my gas today and can only do that on Friday(48 hours after disconnection). Normally they give a 4-hour window for reconnection and someone 18+ has to be present for the technician to do the reconnection...tomorrow they could only give me an 8-hour window for reconnection (8am-4pm). I will have to miss a whole day of work waiting on the technician to turn my gas back on. SCANA says they will not credit me back for my day of missed work. All of this for a disconnection that never should have happened. The full payment they were requesting was delivered before the time they specified in the notice. Now all this is my problem apparently....buyer beware!

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— William H. from Jefferson, GA on September 7th, 2023

We are sorry to hear this and understand your frustration. Atlanta Gas Light owns the pipes and meter to provide your natural gas service and they are responsible for service connections. Unfortunately, they do not offer same day appointments. We are provided the first available date and time slots and schedule accordingly. We apologize for the inconvenience and I see where some credits have been applied to your account. Please call us if we may assist you further.

— SCANA Energy

Don't Do Business With Scana

On September 6, 2023, Scana Energy disconnected my gas over a small $50 past due bill, even though the next bill wasn't due until September 11.

I have called Scana, and the supervisor claimed that "anytime a gas bill is past due, you can be disconnected." When I told her I have 45 days in Georgia, the supervisor said it is 45 days from when the gas was used. A lie.

Additionally, Scana never notified me by mail, phone, or e-mail that my service would be disconnected 15 days before the disconnection date as legally required. The supervisor claims I was sent a letter, but I received nothing. Another lie.

They also should have made the Georgia-required good-faith effort to make personal contact with me two days before disconnection by certified mail, phone, or email. No phone calls, no e-mails, no certified letters.... It seems that breaking the law is part of the daily routine at Scana.

The worst part is that I have been their customer since the 90s, and this is how they treat me over a small $50 past due amount. You would think that Scana would do the simple thing of sending an email notification before disconnecting your service. But it seems they want to keep customers in the dark about their disconnection date to increase their bottom line by charging enormous reconnection fees, which total $225. A truly evil company.

A complaint has been filed with the Georgia Public Service Commission

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Likely to recommend

— Kris from Hiram, GA on September 7th, 2023

We are sorry to hear this Kris and take this very seriously. We will review and respond to the complaint filed with the Georgia Public Service Commission.

— SCANA Energy

Terrible Customer Service

Inadvertently missed paying July bill customer service told me to pay the full amount by the August due date. Paid in full two days before the due date and my gas was disconnected on the same day. I called back today and another associate told me that they could disconnect at any point once a due date was passed. Why did two different associates tell me two different things? I could have paid the first associate over the phone but she told me to just pay by the August deadline. Terrible communication and customer care.

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— William H. from Jefferson, GA on September 6th, 2023

We are so sorry to hear this. We reviewed your accounts and see the reconnect fee and deposit are waived and will review the calls with the representatives you spoke to for conflicting information you may have received. Thank you for bringing this to our attention.

— SCANA Energy