About SCANA Energy

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PSC#:

SCANA Energy began serving residential and commercial customers in 1997. They are a subsidiary of SCANA Corporation, a trusted source of energy in the Southeast for more than 160 years. SCANA Energy serves more than 475,000 households and businesses across Georgia.

Georgia Gas Savings Score:


( 4.8 / 5 )
Our rating criteria
All Providers Ranked From High To Low


SCANA Energy Customer Engagement

69   Reviews

54   Replies

Response Rate:
78.26 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of SCANA Energy



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69 Reviews and 54 Replies for SCANA Energy


Superb service

(5 / 5)

  After over a decade of SCANA Energy handling my natural gas account I have yet to encounter a problem, nor have I reason to file a complaint.

Justin from Savannah
October 18th, 2016

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The best in the business

(5 / 5)

  Customer service is top notch. Saved money since switching to them. Never have had any issues and they are always helpful, especially saving me money.

Ricky from Gainesville
October 5th, 2016

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Great!!!

(4.8 / 5)

  I love Scana energy.

Great!!! from Hephzibah
April 6th, 2019

Thank you for taking the time for writing us a review and being a customer! If we can be of further assistance, please call us at 1-877-467-2262.

SCANA Energy Responds April 15th, 2019
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I have no complaints.

(4.8 / 5)

  We have had Scana for over 11 years and are very satisfied.

D.P. from Flowery Branch
October 9th, 2018

Thanks for being a loyal customer D.P.!

SCANA Energy Responds October 29th, 2018
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Price Change after Ordering

(4.6 / 5)

  I thought I was getting the cheapest price, but have seen ads for cheaper than when I signed up. Not too happy about this. Service has been fine, no problem there.

Judith McClain from Woodstock
November 4th, 2019

Rates are updated on the 5th of each month and it looks like you submitted your request back in September. Please call us at 1-877-467-2262 if you'd like to review. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm.

SCANA Energy Responds November 5th, 2019
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Review

(4.6 / 5)

  Good!

js12 from Marietta
November 4th, 2019

Thank you Js12!

SCANA Energy Responds November 5th, 2019
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Order for residential

(4.6 / 5)

  I called everything was set up right away. I was let known the prices and process right up front. Everything went great have had not one problem with anything.

Donna walker from Senoia
May 26th, 2019

Thank you for choosing SCANA Energy Donna!

SCANA Energy Responds June 17th, 2019
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Switching Back

(4.6 / 5)

  I had used Scana before and would never have left for the exception that my contract was over. Your customer service is outstanding and the only reason I rated B/A with 3 stars is because I haven't been billed yet and they were not involved in my transition back.

Patrice from Decatur
March 16th, 2019

Patrice- Thank you for taking the time to write us a review. If we may be of further assistance, please call us at 1-877-467-2262.

SCANA Energy Responds April 15th, 2019
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Expensive

(4.6 / 5)

  Rates are difficult to understand

Expensive for 1 bedroom apartment from Flowery Branch
October 20th, 2018

We're sorry to hear this and will be glad to review the rate plans and billing with you. Please call us at 1-877-467-2262. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm.

SCANA Energy Responds October 29th, 2018
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Customers

(4.6 / 5)

  I'm happy with the price you can provide pm

Maria from Lawrenceville
January 31st, 2018

Thank you Maria! We strive to be competitive!

SCANA Energy Responds February 8th, 2018
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Easy and worry-free

(4.6 / 5)

  I have now been with SCANA Energy for more than 8 months and the experience has been great! Amazing plans, rates, referral program, and regular usage reports. I definitely plan to stay with SCANA for the foreseeable future. In fact, they already sent me an email for when I move with a direct link to set up service for another year. This company makes the consumer experience extremely easy and worry-free.

John Silver from Atlanta
October 31st, 2016

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Great Company and Rates

(4.4 / 5)

  Pleasant and Efficient service

RJ from Stockbridge
March 11th, 2019

Thank you RJ!

SCANA Energy Responds March 18th, 2019
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Easy Savings Switch

(4.4 / 5)

  Looking to save money on gas rate and Georgia Gas Savings made comparison very easy.

Gary from Atlanta
December 28th, 2018

Thanks for your review Gary!

SCANA Energy Responds January 26th, 2019
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Gas Provider change

(4.4 / 5)

  Good as of now.

Jeron Sr. from Decatur
July 7th, 2018

Thanks Jeron! Please let us know if you need anything.

SCANA Energy Responds July 11th, 2018
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Scana in atlanta

(4.4 / 5)

  I haven't had too many problems with them, which is a good thing but one time I did have a question about my bill and they kept transferring me like they didn't know who I should talk too, simple question too

Daniel from Atlanta
October 29th, 2016

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My over outcome

(4.2 / 5)

  I love the fact that I didn't have a deposit and everything was.so easy to set up service. But 3days later I received a email saying that I have a $150 deposit and I really wasn't happy with the email because before the text I was under the impression that I didn't have a deposit and I felt like that was very mislea on Scana energy behalf.

Aquasha Green from Stone Mountain
October 19th, 2019

Aquasha-A credit score is performed to determine deposit requirement. You submitted your order with Georgia Gas Savings who would have advised that SCANA Energy would perform the credit score, if you submitted online, you would have had to accept the Terms and Conditions that include a credit check. If we can review your account further, please call SCANA Energy at 1-877-467-2262. Representatives are available Monday- Friday 7am - 8pm and Saturday 8am - 5pm.

SCANA Energy Responds November 19th, 2019
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Love Scana, but there is a problem getting bills out

(4.2 / 5)

  I am co-owner of a property management company and we use Scana on a consistent basis when a property turns or the Landlord pays the utilities. In January we didn't receive our gas bills for a property we manage in Hiram, GA. We paid in February, but incurred a late charge. March 27th, we finally received the January statements in an envelope dated March 25. This incident was really not a big deal and is our only complaint. I just thought Scana might want to investigate where the hiccup occurred. Otherwise, Scana is by far the easiest to work with and has a very good customer service department.

We love Scana from McDonough
March 28th, 2019

Thank you South Metro Rental Homes for taking the time to write us a review and for being our customer! If you'd like us to review further, call us at 1-866-498-0409.

SCANA Energy Responds April 15th, 2019
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So far, it's great.

(4.2 / 5)

  Not received any billing yet but assume all will be good.

Spoonie from Riverdale
February 1st, 2018

Spoonie - You may call us at 1-877-467-2262 if you would like to see when your bill will generate.

SCANA Energy Responds February 8th, 2018
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Good rate - communication - meh

(4.2 / 5)

  I checked these guys out having moved to ATL from Houston. We have deregulated Electricity in Texas, but not Natural gas. Anyway I signed up for the intro rate and waited to get hooked up. NEVER HEARD FROM ANYONE AT SCANA. I had to call Scanna to make sure my connection was scheduled. A bit of a pain. but it all worked out. Happy so far.

Happy w/ Scana from Buckhead
August 30th, 2016

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SCANA Energy Review

(4 / 5)

  The only problem I had in the change from GA Natural Gas to SCANA was during the interim month after canceling our account with GA Natural Gas and when our service began with SCANA, GNA trippled our per therm, costing us an extra $20 for that month. I assume GNA had the right to do so but I thought it poor that they did so.

Dawn Stubblefield from Marietta
April 28th, 2018

Dawn - We thank you for switching to SCANA Energy! Please let us know if we may ever be of assistance to you.

SCANA Energy Responds May 2nd, 2018
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