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About Georgia Natural Gas

Georgia Natural Gas
PSC#:

Founded in 1998; a financially sound and stable corporation owned by two preeminent energy providers, AGL Resources and Piedmont Natural Gas, operating as an LLC in the Southeast under the name SouthStar Energy Services.

Georgia Gas Savings Score:


( 4.9 / 5 )
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Georgia Natural Gas Customer Engagement

47   Reviews

  Replies

Response Rate:
0.00 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Georgia Natural Gas



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47 Reviews and Replies for Georgia Natural Gas


Easy billing system, Good customer service

(4 / 5)

  I signed up for their 6 month fixed plan. This was the most economical route for me as I am only in the area temporarily. The person who helped me set up my service (Sandra, if i remember correctly) was very helpful in finding me the best deal possible. The online billing system is easy to use, and great for those who prefer the environment friendly paperless option.

Ashley from Atlanta
October 13th, 2016

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Neutral

(4 / 5)

  I haven't had any problems yet with the gas company in my apartment. Hopefully do not plan on having any future problems either. The prices could be a bit better especially during the winter when we are using the gas the most.

genera moore from Atlanta
October 13th, 2016

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Georgia Natural Gas

(3.6 / 5)

  I would highly recommend Georgia Natural Gas to any of my family and friends. They have acceptable payment plans, im always satisfied with my bill. And to top it off they have great customer service.

MLR from Atlanta
November 11th, 2016

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Ok, Not Great. Also not the worst

(3.6 / 5)

  I had Georgia Natural gas for about 2 years. They were fine, until a nasty winter and my gas was off for a couple days. Then my rates got way jacked up, and I have no idea why. I switched to Scanna, and have since been bathed in the warm glow of their natural gas embrace. There bills are cheap.

Savio from Macon
September 1st, 2016

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Georgia Natural Gas

(3.4 / 5)

  I feel that my gas bill is extremely high considering I'm not at home most of the day (work 8 hours a day) . My gas bill should not be so much (300.00). There is no one else at home and I find it to be unfair.

Jacqueline L. Wade from Decatur
December 20th, 2016

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Great Customer Service, Horrible Rates

(3.2 / 5)

  After being with GNG for over 2 years, I can say that I'm ready for another provider. Customer service is excellent! Agents have nice tones, are problem solvers, and easily accessible. However, GNG's rates are atrocious. Their promotional offers are average, but must be found through utility company referrals. After the initial offer, be ready to pay at least a $1 rate.

Star from Atlanta
January 5th, 2017

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Georgia Natural Gas

(3.2 / 5)

  Overall GNG is meh. They have outdated pay options. We had to call in to pay for a couple of months because setting up the card online using their system is a bit of a hassle. They aren't the cheapest either; however, the people are nice and patient.

Georgia Natural Gas : meh from Mableton
October 3rd, 2016

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Power is great

(3 / 5)

  My experience went well. Evrytime i needed an answer to a question they were always there.

Autumn from Monroe
November 9th, 2016

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Dependable service but Customer Service could be nicer.

(3 / 5)

  It was horrible to set up but thankfully after it was we didn't need to speak with anyone. The staff isn't the most friendly. The service continues uninterrupted and that is exactly what we needed. Enough talking to people having bad days. Georgia Natural Gas allows you to simply sign up and forget about it.

Jan Stehner from Augusta
November 2nd, 2016

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AGL is better then electric, but not as good as solar

(3 / 5)

  My experience with AGL has been neither outstanding nor subpar. When a company has little to no competition, their incentive to be better is not a factor, so I feel that they are about average.

Georgia Girl from Habersham County
October 27th, 2016

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It's a fine natural gas company.

(3 / 5)

  I think they are fine for a natural gas company. Our bill can be expensive in the winter but that's to be expected. Natural gas isn't my first choice over electric but they are good in a pinch.

E Smith from Athens
October 24th, 2016

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Gross incompetence in resolving billing/payment issues

(2.2 / 5)

  Currently owed a credit balance. Have been told three times that the check is in the mail. Have not received it. Doubt I ever will.

One address, one house, one gas meter .... three accounts (my former husband, the new homeowners, and me) all associated with the service at one address at the same time.

I requested discontinuation of service on 11/14/17 because House was sold and closing was scheduled for 11/15. Provided forwarding address for final bill. Received a HUGE bill and disconnect notice. I contacted GNG at which time GNG threatened to cut-off service if I did not pay the current amount due by phone even though I did not live there and had paid already. GNG had credited my former hisbsnds inactive acct. instead of my acct. They said they could not debit his acct and credit my acct for the payment; however, that is exactly what they did.

I have been told three times that they would refund my overpayment, but as of today I have received nothing but credit balance statements.

Gross incompetence in accounting practices and billing resolution.

J Davis from Dawsonville
December 18th, 2017

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Could be better

(2.2 / 5)

  On hold for long periods of time

Redd from Austell
March 22nd, 2017

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GNG representative boasts that they turned off customers service for being penny shortage.

(2 / 5)

  My bill was approx. $231.00. I paid 97.91 on June 11th. I received a disconnection notice on the June 14th. On the 18th of June I paid 100.00. I always pay online. My final charges were 95.70, which I intended to pay July 6th, my payday. I received a bill July 5th with new charges plus pass due, 95.70. Leading me to believe that I would not be disconnected, since I had paid $100 of a 133.00 bill. Much to my surprise, by 2:00 pm my service was shut off. Needless to say I was very angry. I had made a good faith effort to pay my bill and customer service rep bragged that they just turned off service on a customer for a penny. How shameful!!! Additionally, Im paying $80.00 extra in fees even though I paid 3/4 of my bill. When I called GNG after paying the 100.00 the automated system did not say I was going to be disconnected, the system told me my balance. Once again leading me to think everything was ok. So much for being a long time customer.

A penny short from Tucker
July 7th, 2018

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Early Termination Fee

(2 / 5)

  There were no explanation about early termination fee - except that terms and conditions were sent. A better offer came in from Gas South and I called to change - now I have a bill that includes early termination fee. In future, I will much more careful. I will not be doing business with GNG in future. moved to Gas South for better service and rates.

Malachi from Marietta
January 6th, 2017

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I had problems

(2 / 5)

  At first I liked the look of the company,but when I went to try and make an order I had numerous problems with setting up the plan I wanted and the agent I spoke to did not seem to know what to do.

Teah from Atlanta
December 13th, 2016

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Quietly rip you off....

(1.8 / 5)

  Fairly new customer that figured out that I was being charged 1.50 therm when the going rate is .50 therm. Really? Where is the trust

Dont trust them from Sharpsburg
March 6th, 2019

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gas per therm

(1.4 / 5)

  I got with Ga. Natural Gas back in May of 2018. My price per therm was 38 fixed. When I called them, they said I was on a variable rate and it was 1.59 per them. That's insane. I switched immediately to another company.:(

Deanna Bussard from Kennesaw
February 19th, 2019

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No heart

(1.4 / 5)

  I have been a customer for over 12 years, i always paid my bill, never got disconnected. Lately, i had a sugary and i was in bed for a while, one mornings i woke up feeling very cold, i found out that my gas was cut off...i called, paid over the phone and explained me situation...nothing worked, i was without gas (heat) for several days, sick in bed...bad customer service, no one to talk with.

Loyal customer from Atlanta
November 13th, 2018

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Gas

(1.4 / 5)

  Very disappointed in the service that I received last week understand it was the holidays but I had to be without gas for over a week me and my children and here it is really winter so freezing freezing freezing it took them over a week to get it cut back on that's just not right

Not happy from Watkinsville
December 28th, 2017

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