Reviews for Gas South

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The best review categories for Gas South are the order experience, with an average of 3.1 stars, and their customer service, with an average of 3.1 stars.

Reviews Overall

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Plans & Pricing

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Order Experience

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Customer Service

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Billing & Acct Mgmt

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Likely to Recommend

1st

Recent Good Review from David B

Customer service representative

I renewed my 12 month contract with representative Martha GAS01845. She was patient, knowledgeable and wonderfully personable. I was trying to figure out my best rate option using a lot of math and she stuck with me to the end. Thanks Martha!

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Likely to recommend

— David B from Ellijay, GA on January 28th, 2026

Most Recent 5 Star Reviews

7 Customer Reviews Written Overall

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Likely to recommend

Thank you for consistency!

I want to thank you all for the feed back today. I especially want to thank, Lisa! You were transparent, understanding, patient and very helpful! I appreciate all who assisted with the resolution. Thank you so much!

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Likely to recommend

— Sherelle M. from Atlanta, GA on March 12th, 2025

Hi Sherelle! Thank you for leaving a review and mentioning Lisa from our Customer Care team. Well be sure to share your praises with
them!

— Gas South

Gas

Very easy to deal with

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Likely to recommend

— Mark from Brunswick, GA on February 22nd, 2024

Mark, thank you for taking the time to share your review with us!

— Gas South

Excellent Service

Had to transfer service from old place to new place. Damairas was outstanding in his customer service. I have been with Gas South for years and I am very pleased about being a customer with this company. I did a follow up call as well to confirm on the day of and Thomas was great as well. Everything went as discussed. Great customer service!

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Likely to recommend

— Thomas from Marietta, GA on January 8th, 2024

Thomas, thank you for the great review! We are happy to be your natural gas provider and serve you as a customer!

— Gas South

Quick and easy

Setting up service was quick and easy. No long waiting time on phone.
The customer service is professional and courteous, unlike customer no service from other companies.

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Likely to recommend

— Augustus Philip from Roswell, GA on December 16th, 2023

Hi Augustus! We appreciate you taking the time to share your review about our Customer Care team. We are happy to hear that you had an overall positive experience, and we are grateful that you have chosen Gas South to be your natural gas provider.

— Gas South

Home owner

I have had service with Gas South for a month and I am very content

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Likely to recommend

— ClaudiaMartinez from Dallas, GA on December 14th, 2023

Hello Claudia, thank you for taking the time to share your experience with us! We are grateful to be your natural gas provider.

— Gas South

Phenomenal Customer Care AGENT ( Ms. TES) Acworth, Ga.

I recently received notification to renew my one price service plan. Customer care agent Ms. TES went over the plan in an honest, respectful, and courteous manner. Her customer service was simply (5) FIVE star and above.
I am so satisfied that I will share my experience with all Family members, Co-workers, and Associates that GAS SOUTH is simply the BEST. This one price plan is truly a blessing, cost effective, and extremely efficient.
Ms. TES is truly a phenomenal human being, and an exceptional customer care professional.
(Thumbs UP) to GAS SOUTH & Customer Care Agent Ms. TES

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Likely to recommend

— John Watson from Locust Grove, GA on July 12th, 2023

Hi John! Thank you for leaving a review and mentioning Tess from our Customer Care team. Well be sure to share your praises with
them! We are happy to be your natural gas provider and serve you as a customer!

— Gas South

Seamless Experience

Signed up with their flat rate option and was immediately prompted to make an online account. Enrolled in autopay and have had no issues since.

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Likely to recommend

— Anonymous from Atlanta, GA on June 8th, 2023

Thank you for taking the time to share your feedback with us. We are happy to hear you enjoyed your experience! Thank you for trusting Gas South as your natural gas provider.

— Gas South

Most Recent 4 Star Reviews

6 Customer Reviews Written Overall

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Likely to recommend

Customer service representative

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— David B from Ellijay, GA on January 28th, 2026

Good gas

Got a good package when I really needed it (in December). Customer service is great and I especially appreciate the chat support. Useful opportunities to extend the payment time if that is needed. My only problem was the unclarity about paying Gas South for gas and paying AGL for transportation - that almost doubled the expected cost. More information about that part would be helpful when a customer enrolls into any type of contract.

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Likely to recommend

— Petru Patrascu from Covington, GA on April 8th, 2025

Petru, thank you for the great review! We are happy to be your natural gas provider and serve you as a customer!

— Gas South

Bad policy on Due Dates

Gas South changes their due dates every month causing late fees if you do not notice it. I was told by CS that the bills are sent when Atlanta Gas Light reads the meter. That is fine but the due date should always be the same day. Last month mine was due 5 days earlier than the previous month, causing my payment to be late. Gas South needs to amend their automated billing to make the due date the same day regardless of when the bill is sent. Most people get paid the same day each month and pay their bills on that day or automate bill payments based on that paycheck date. This moving of due dates by Gas South will always make customers late on their payments and shows Gas South is completely out of touch with the majority of its customer base and their financial setup.

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Likely to recommend

— Bad Policy On Due Dates from Woodstock, GA on December 17th, 2024

Hello, we apologize for the inconvenience you have experienced and would like the opportunity to discuss your feedback further. Please contact us at customerfeedback@gassouth.com and we will work with you to resolve any issues as quickly as possible. Thank you for your feedback.

— Gas South

Excellent Customer/Order Service Representative

I called Gas South directly to confirm that my new service order (placed through GA Power's transfer to a 3rd party company) was scheduled because I did not receive any email confirmations. In calling, I was blessed to speak with ALMA the most professional and highly trained, not to mention personable & patient, representative that I have had the pleasure to encounter in years. I had numerous questions (some of which were repetitive), but she responded positively and answered each one completely, to ensure my understanding. ALMA provided all of the details and was able to schedule an earlier connection date.
In this post-pandemic time, the idea of legendary customer service has been lost to people just occupying a position/job. I can absolutely and emphatically say that ALMA displayed "legendary and exceptionally, excellent service" from start to finish of the call. Gas South has a remarkable employee in ALMA and I pray this review will help her to be recognized & hopefully compensated for such service. It would be stellar if all corporate companies would incentivize to show appreciation to their outstanding employees. I hope the gas service itself over the next months will be as great. Thank you.

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Likely to recommend

— LT Davis from Savannah, GA on November 20th, 2024

Thank you for leaving a review and mentioning Alma from our Customer Care team. Well be sure to share your praises with them! We are happy to be your natural gas provider and serve you as a customer!

— Gas South

Change is a good thing

Our previous provider became too costly. Looked at the website for natural gas providers and found Gas South. Been very pleased with the service and the prices.

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Likely to recommend

— Switched Gas Providers from Augusta, GA on October 3rd, 2024

Thank you for the great review! We are happy to be your natural gas provider and serve you as a customer!

— Gas South

Gas South Sign Up

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Order Experience
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Likely to recommend

— Josh from Grovetown, GA on December 14th, 2023

Josh, thank you for the great review! We are happy to be your natural gas provider and serve you as a customer!

— Gas South

Most Recent 2 Star Reviews

4 Customer Reviews Written Overall

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High gas bill

I was on a 24 month plan I thought but turned out was only a 12 month plan and that was fine . So now Im being charged $340 gas bill and noticed Im being charged 1.97 pre therm when new comers are being charged 61 cents pre therm . Wow not a very good way to treat long term customer . I do hvac for a living and already checked for gas leaks and I have only two gas appliances in my home and they are high efficiency systems. No way should my gas bill be this high.

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Likely to recommend

— Ricky Walker from Canton, GA on February 13th, 2025

Hello Ricky, were sorry to hear that you had a frustrating experience and value your feedback. We would appreciate the opportunity to discuss your experience in detail to resolve any problems you may be encountering. Please contact us at customerfeedback@gassouth.com.

— Gas South

Georgia Gas

The service is fine

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Likely to recommend

— Tc from Duluth, GA on October 3rd, 2024

Hi TC, thank you for rating your experience with Gas South. We are always striving to provide customers with a five-star experience. If you have any specific feedback that you feel could be improved, we would be happy to hear it at CustomerFeedback@gassouth.com.

— Gas South

Late Fee Late Fee Late fee

I pay my bills timely and am never late for any of them but with Gas South they have a great money making invention.. Just send the bill with a narrow margin of time to make the payment so we can assess a late fee and get $10 more for each bill.. The past 3 months I have paid within the first week of the month and on 2 of the three I have been assessed a late fee. I paid on the 3rd of Jan and got a fee. I paid on the 6th of Feb and got a fee. I have been receiving the bills the last week of the month and paying 4 or 5 days later and they are late. I pay online this is not going through postal mail. I have dropped Gas South like a hot potato and their should be an investigation by the PSC in Georgia for criminal behavior. Basically you can't pay your bill in time to avoid a late fee unless you pay it the day it hits your mailbox. CROOKS!

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Likely to recommend

— Dean from Stockbridge, GA on February 22nd, 2024

Hello Dean, we apologize for the inconvenience you have experienced and would like the opportunity to discuss your feedback further. Please contact us at customerfeedback@gassouth.com and we will work with you to resolve any issues as quickly as possible. Thank you for your feedback.

— Gas South

Horrible practices

We have been with Gas South for 4 years. Last year we tried the budget plan but it was never the same amount, nor would it be billed on the same dates. I put all my bills on the calendar to pay each month on their due dates and this company bills different every month. I got constant late notices after even a day, then our rated more than doubled without being notified and then comes the disconnect notices.
Everyone seems to complain about everything these days but I never do. In this case I have to complain. I may even look into the Georgie Public Service Commission to file a complaint.

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Likely to recommend

— Tony from Fairburn, GA on January 31st, 2024

Hello Tony, we apologize for any frustration this may have caused you. This is not something you should come to expect from our team as we pride ourselves on delivering outstanding customer care. We would appreciate the opportunity to earn your trust back. In order to provide you with the best experience and resolve any issues, we will need to take a look at your account history. To do that, we ask that you please email us at CustomerFeedback@gassouth.com or call 866-762-6427 at your earliest convenience, so that we may assist you further.

— Gas South

Most Recent 1 Star Reviews

12 Customer Reviews Written Overall

Read All 1 Star Reviews

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Likely to recommend

Misleading locked in rate

I was locked in for .59 per therm until 11/30/25. I changed to different gas company to start 1/1/26. I expected to pay the variable rate from 12/1/25-12/31/25. Instead I paid variable rate from 11/11/25-12/31/25 at a rate of $2.07. I feel I overpaid for 19 days. Totaling up to $268.44 too much. Gas Souths answer is I had 12 billing periods at .59. My point is I should have had it until 11/30/25. Very disappointed.

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Likely to recommend

— Leigh Tinney from Acworth, GA on January 20th, 2026

Pick Another Company

If you have another choice, make it. If not, keep ALL billing statements for at least 10 years after stopping service. Otherwise you may wake up one day to an email from Equifax stating that Gas South has reported your 8 yr old account as in collections.
1. April 9, 2025, I am notified by Experian and Equifax that a collection account has been reported by a collection agency called Transworld. I have never been contacted by them to dispute this debt.
2. I reached out to Gas South the same day via email. A Gas South representative responded and stated that the $500 debt in question was accrued from 2016-2017. This alone makes it ineligible for credit bureau reporting. Secondly, it is not owed at all.
3. I had Gas South service from 2016-2022 at the same address. It is absurd to suggest that somehow Gas South allowed a customer to carry a $500 balance that never got paid, month after month for 5 years! Especially when their own website states that past dude balances are subject to disconnection after going unpaid. By this policy, my service should have been disconnected in 2017, 2018, 2019,2020. But it wasnt. It was disconnected in June 2021. In order to reconnect, I had to pay the past due amount which I did and service was restored.
4. I paid all past due balance upon reconnection. Therefore, there was no $500 balance from 2017.
5. At no time did Gas South reach out to me using the same email I currently use that was also the email my account was established under. I never received a past due bill from 2017-2022 nor was I ever contacted by any collection agency in order to dispute the validity of this debt.
6. Rather, 8 years after this account allegedly becoming $500 past due, a collection agency reports this as a new unpaid debt. It is neither new nor is it an unpaid debt.
7. I have filed disputes with the credit bureaus and with the BBB. I will continue to pursue all available options until this matter is resolved. These companies have failed to follow the guidelines set forth in the FCRA and need to be held accountable.

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Likely to recommend

— C from Atlanta, GA on April 11th, 2025

Hello, were sorry to hear that you had a bad experience. We strive to provide every
customer with outstanding customer service, and it sounds like you haven't received our best.
We would appreciate the opportunity to discuss your experience further. Please contact us at
customerfeedback@gassouth.com.

— Gas South

Surprise Billing

Gas South will gouge you with their variable rate plan, especially during the winter. Their website is also impossible to use because you cannot request forgotten password if you have two addresses on your account. Do not recommend.

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Likely to recommend

— John from Atlanta, GA on February 16th, 2025

Hello John, we apologize for the inconvenience you have experienced and would like the opportunity to discuss your feedback further. Please contact us at customerfeedback@gassouth.com and we will work with you to resolve any issues as quickly as possible. Thank you for your feedback.

— Gas South

Gas South is the worst

Been a customer for 10 years. Gas South is the worst. They have misleading and unclear communication (I'm sure it's on purpose) about their rates and plans then surprise you with charges at high rates and say there's "nothing they can do." Got a letter in the mail stating my contract was expiring soon but there was nothing I needed to do right now and they'd communicate again closer to the end of my contract. No more communication. Suddenly a bill for $341 and say it's because my contract expired. They're in control of what they charge you so I'm positive there's something they can do. Very unhelpful customer service who couldn't care less about helping customers.

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Likely to recommend

— Sarah from Marietta, GA on January 21st, 2025

Hello Sarah, were sorry to hear that you had a bad experience. We strive to provide every customer with outstanding customer service, and it sounds like you haven't received our best. We would appreciate the opportunity to discuss your experience further. Please contact us at customerfeedback@gassouth.com.

— Gas South

Was not provided information

After 20 years and never missing a payment, my account moved from fixed to variable. When I spoke with the rep, I was never told what the current variable or possible rates would be. My account went from a $.69 to $1.89/ therm more than doubling what I expected to pay. Customer service rep was cold and did not care about what I was saying. He offered me a $25 renewal credit. Thats what Im worth to the his company I guess. Terrible service for even their best customers.

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Likely to recommend

— Juan Sanchez from Atlanta, GA on January 4th, 2025

Hello Juan, we thank you for taking the time to leave a review. We are sorry to hear you had a frustrating experience and appreciate you bringing this to our attention. We pride ourselves on delivering outstanding customer care and would love the opportunity to earn your trust back, if you wish. At your earliest convenience, please give us a call at 866-762-6427, so that we may assist you further.

— Gas South

My gas bill doubled in price

My contract with gas south ran out apparently the end of July. I didnt realize it. They knew that the colder it got, my gas bill would sky rocket. They could have a better warning, that your bill will double because of a canceled contract that they cancelled. I never have been late in 17 years. In comparison to my summer bill, its tripled in price. You cannot rely get caught up with everyday , you forget. If gas was the last gas company on the planet I wouldnt use it. They know that theyre gonna make a ridiculous amount of money in the winter time on a contract that has ran out well guess what you made that little bit but youll never ever get my business again screw Gas South and and all the senior people that work there thats doing this nonsense

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Likely to recommend

— Timothy Kelley from Hiram, GA on December 27th, 2024

Hello Timothy, were sorry to hear that you had a bad experience. We strive to provide every customer with outstanding customer service, and it sounds like you haven't received our best. We would appreciate the opportunity to discuss your experience further. Please contact us at customerfeedback@gassouth.com.

— Gas South

Beware of Gas South

We had Gas South service at our business for several years and the bills were mostly consistent and then we received a bill that was triple. We called customer service and they said it was because our contract had expired. At the time we did not want to go through the process of finding service elsewhere so we signed a new contract. A year later we sold the business and I contacted Gas South and let them know that the our business no longer existed and to send me a final bill, which they did. Shortly there after they sent a bill for a $950 disconnect fee. I called them several times to let them know that the business no longer existed and there were no funds. They decided to hold us personally responsible for the fee and hired a ruthless collection agency to go after us. We were then hit by two subsequent hurricanes here in Florida and I called Gas South to see if they would give us any relief. After numerous calls they finally agreed to reduce the fee to $500, which based on our current financial situation due to the hurricane is a huge burden, but they only cared about getting their money. They are a multi billion dollar company and the $500 is inconsequential to them but means a lot to us. They don't care. If you have any other choice, do not buy gas from this company, in the end they will rip you off.
npass66@gmail.com

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Likely to recommend

— Neal Passman from 33624 on October 29th, 2024

Hello Neal, were sorry to hear that you had a bad experience. We strive to provide every customer with outstanding customer service, and it sounds like you haven't received our best. We would appreciate the opportunity to discuss your experience further. Please contact us at customerfeedback@gassouth.com.

— Gas South

Choose Another Provider

They lure you in with a promo & then the prices sky rocket after. The app & website are difficult to navigate & it's very frustrating.

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Likely to recommend

— Angry Tim from Smyrna, GA on May 22nd, 2024

Hello Tim, we apologize for the inconvenience you have experienced and would like the opportunity to discuss your feedback further. Please contact us at customerfeedback@gassouth.com and we will work with you to resolve any issues as quickly as
possible. Thank you for your feedback.

— Gas South

Outrageous bill charge. Without sending any notification about bill

Please be careful with gas south their whole intention is to charge outrageous bill without any notification of sending bill to gmail or physically at address after expiring of agreement. They just like to take advantage the moment they see their customer not interested in giving them business

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Likely to recommend

— Kiran from Decatur, GA on May 21st, 2024

Hello Kiran, were sorry to hear that you had a bad experience. We strive to provide every
customer with outstanding customer service, and it sounds like you haven't received our best.
We would appreciate the opportunity to discuss your experience further. Please contact us at
customerfeedback@gassouth.com.

— Gas South

Worst experience ever with an energy company

Gas south tricked me with the rate. They offered me an introductory therm rate and then tripled it from 69¢ to $1.99 in a month. Very bad customer service too when I called to complain

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Likely to recommend

— Ricardo Hein from Acworth, GA on May 9th, 2024

Hello Ricardo, were sorry to hear that you had a bad experience. We strive to provide every customer with outstanding customer service, and it sounds like you haven't received our best. We would appreciate the opportunity to discuss your experience further. Please contact us at customerfeedback@gassouth.com.

— Gas South

Bad Costumer service.

Please do not use this company for Gas. The bills are going from $75 to $499, no explanation. The worst part. They don't reply to emails and put you on hold for a long time to speak to a manager, but that person can't decide to fix the accounts. This place is frustrating, and they take your money without any explanation. PLEASE GO WITH ANOTHER COMPANY. The reviews are accurate at Yelp on this website, they only show the positive. Gas South has Bad customer service, takes your money, and no one communicates. They disconnected my account, but I had a renewal sign. I am getting charged, and no service, email, or call, and no one answers to give me my money back. This is crazy.

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Likely to recommend

— Yaya from Marietta, GA on April 5th, 2024

Hello, we apologize for any frustration this may have caused you. This is not something you should come to expect from our team as we pride ourselves on delivering outstanding customer care. We would appreciate the opportunity to earn your trust back. In order to provide you with the best experience and resolve any issues, we will need to take a look at your account history. To do that, we ask that you please email us at CustomerFeedback@gassouth.com or call 866-762-6427 at your earliest convenience, so that we may assist you further.

— Gas South

Do not use them

Gas was turned off for 63.00 and I never experienced this with constellation gas.

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Likely to recommend

— Shawanda from Union City, GA on September 25th, 2023

Hello Shawanda, we apologize for any frustration this may have caused you. This is not something you should come to expect from our team as we pride ourselves on delivering outstanding customer care. We would appreciate the opportunity to earn your trust back. In order to provide you with the best experience and resolve any issues, we will need to take a look at your account history. To do that, we ask that you please email us at CustomerFeedback@gassouth.com or call 866-762-6427 at your earliest convenience, so that we may assist you further.

— Gas South