Reviews for Gas South

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The best review categories for Gas South are their customer service, with an average of 1.9 stars, and their plans and pricing, with an average of 1.8 stars.

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Recent Good Review from Mrs.S. Holden

Great Customer Service

Im grateful that I had An Associate named Millicent on Gas South line that #1 was very professional
2 kind and patient
3 lastly, thorough
She answered all my questions even though I repeated myself.
I had 3 service references that she assisted me with. Thanks Ms. Millicent. I really Appreciated someone with great qualities assisting me.

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Likely to recommend

— Mrs.S. Holden from Macon, GA on January 15th, 2021

Most Recent 5 Star Reviews

5 Customer Reviews Written Overall

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Likely to recommend

Thank you Tanisha West!!!

I am so grateful for Tanisha West. I had a doctor's appointment today, and it took a lot longer than I expected. I was expecting gas south to come between 4-8. I got home around 715pm. Tanisha was still in the parking lot when I arrived because she was also scheduled at another apartment in the area. She had already been to my apartment and I had missed my appointment with gas south. Tanisha West was very understanding, and she told me to give her a few mins and she will call to see if she could still connect my service, and she was successful. She came in and turned on my gas. I was Super Excited because I was praying that everything would work out, and Tanishas patience and understanding was a blessing for me. She was very professional and I appreciate her. Thank you again Tanisha, I wish you much success

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— Monica from Stone Mountain, GA on October 30th, 2019

Ms claire

I called in concerned about how high my bill was and ms claire was so amazing and calm and kind about helping me understand why and was extremely thorough when she offered explanations about my acct she was also very helpful with choosing a new rate plan to save as well by far the best customer servi e experience i have had allover stay blessed.ms claire and thank you so much for everything you made my day

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— Jamie Weber Paz from Savannah, GA on October 8th, 2019

Easy, Friendly, Fair

Moved to Georgia in May. Set up account over the phone in about 15-20 minutes. The first bill on pay-as-you-go plan comes within a week with a disconnect notice, but it helps you understand what this particular plan entails. You have plenty of time before the bill is due. I've had to make multiple payment arrangements after a rough patch in my finances, but the policies are fair and designed to help the customer as long as you honor the arrangements. Several other gas providers sent me offers, but when I inquired, they couldn't match or beat Gas South's rates - even when they raised a bit after my first 6 months. So glad I chose them first!

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— Mrs. Jones from Decatur, GA on February 11th, 2017

Ive had no issues with Gas South

Unlike other companies, Gas South is very different and amazing to say the least. I love there customer service. It says everything about the company and I'm so glad I chose them.

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— Ebuka from Powder Springs, GA on February 3rd, 2017

Prices seem to be heading South.

My husband and I have had nothing but good things to say about Gas South since we got hooked up. Our previous services were lower rate and at times we felt unsafe even from the meter they installed on our house. Gas South was able to take those worries away with one phone call and they did a marvelous job not stepping in my garden even when they had to go out of their way to avoid it. Thank you!

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— Edna Bottles from Atlanta on October 27th, 2016

Most Recent 4 Star Reviews

14 Customer Reviews Written Overall

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Great Customer Service

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— Mrs.S. Holden from Macon, GA on January 15th, 2021

Different price than quoted

I renewed my budget billing monthly rate and have receipts/proof for a different lower amount than gas south is charging me and the will not honor what they initially told me (with proof) as of today 12/31/2020 and have they have no walk-in location open for me to show them proof and I had to fax and email them

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— This Is Not Fair/right from Decatur, GA on December 31st, 2020

Excellent

I called in today to push my bill date back by one day. Tamika was so extremely helpful and has exceptional customer service skills. She let me know options on getting a contract because I wasnt aware my contract expired . She was professional, courteous and even gave me words of encouragement.
I was very pleased

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— B. Tolliver from Acworth, GA on October 21st, 2020

Easy Breezy

I signed up on line and it was as easy as 1,2,3!!!

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— Abdul from Snellville, GA on September 2nd, 2020

Good Service

I've always had a good experience with Gas South.

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— Jenny from Atlanta, GA on March 29th, 2017

Gas South Review

My husband and I have been using Gas South for the last 5 years. We really never had any issues. Our plan expires this month and I did check other companies. However Gas South's prices seem to be competitive. We will continue with their fixed rate plan.

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— A. Richards from Dallas on December 28th, 2016

Satisfied Customer

I have had Gassouth for 2 years and it's been great. The rates are affordable. There is no deposit at sign up. The Best part is the yearly perks. Disney on Ice was great!!

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— Lauren from Acworth on December 28th, 2016

Good Service

This service really is great for a gas company. Although there are still unnecessary fees for late payments, customer service is always great and gas isn't terribly expensive.

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— Katie from Kennesaw on December 15th, 2016

The Great Gas South!

My family and I have been living in our home for about 3 years, we just recently switched to gas south the beginning of this year and lets just say ill be bringing in the New Year with Gas South.

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— Shan Sturgis from Conyers on December 14th, 2016

Decent

In my experience they were decent all the way around. There was nothing bad about them, but there was also no spark that set them apart from other companies.

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— Teah from Atlanta on December 13th, 2016

Most Recent 3 Star Reviews

6 Customer Reviews Written Overall

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Charged late fee on auto draft-will affect credit rating

We are on auto draft for payment purposes and get a paper copy for each month.so this month the enrollment incentive of 5.00 cr. dropped off. Then they charged a 10.00 LATE FEE. i expected bill to go up 5 not 15 dollars. will be calling on monday morning. customer svc fee is 9.95, agl pass through is 24.77 and we used 2.03 therms of gas at a cost of 0.96cents. i do hear reports that agl is asking for a rate increase, disgusted that they continue to get increases ,what with them charging each customer exorbitant pass through charges

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— Dnisperly from Hiram, GA on October 26th, 2019

Just Right for My Home

The price rates are affordable for my budget. Unfortunately, the customer service is not that great. Long hold times on phone and very rude representatives.

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— Kieshah E. from Lithonia on January 5th, 2017

Good for Budget Conscious Consumers

Setting up my initial service was easy and the technician arrived on time. After receiving a few unusually high bills I decided to sign up for budget billing. The budget plan keeps my gas bill from fluctuating so I never have any unpleasant surprises when the bill is due. My only complaint is with customer service since not all of the representatives seem knowledgeable. When the gas connection to my stove broke and I needed to have the line checked it took me a while to convince the representative to send a technician from the gas company after they insisted I call an appliance repair person.

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— Hornets Family from Hampton on December 13th, 2016

Just Average

Gas South is just average, which can be a good or bad thing depending on how you look at it.

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— Jjones4 from Atlanta on October 15th, 2016

Good Service

Just had the gas turned on. They told me when they was coming they also sent a email. The day they shows up to turn on the gas. The worker turn on the gas check the hot water heater and lit the water heater in a timely manner.

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— Gofresh from Atlanta on September 17th, 2016

Gas South is Pretty Good

I ordered Gas South and had them for a year. Overall, the experience was OK, I guess. It was about the same as other Gas Providers I've had. They had a real good rate when I first signed up, but they weren't the cheapest guy on the market when I needed a new contract so I went elsewhere. I will say I had to call a couple times and I felt like I waited on the phone FOREVER.

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Likely to recommend

— David F. from Macon on August 25th, 2016

Most Recent 2 Star Reviews

13 Customer Reviews Written Overall

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Heartless

I apparently missed a bill and trying to call and figure out why we had no heat in our house, I wanted an explanation of the bill. I didn't know where this was coming from. As I waited for 30 minutes on the phone for the accountant to tell me that she couldn't tell me anything about the bill because it was in my husbands name. Well I was deployed and i have a child in my home so I am trying to understand why i do not have heat. I provided social and account number She simply said she can't help me. But when I asked if she would take my money to pay the bill she said yes. Interesting.... Whats crazy is that I've always paid the bill and now to provide heat for my family and I she won't help. There has to be another company better than this. I've never seen such a heartless person.

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— Previously Deployed Veteran from Marietta, GA on March 15th, 2022

Bad customer service

November 20, 2021

I truly hope that all is well and I prefer to contact a company in praise of their excellent customer service than with this insulting situation. I was transferred to your company from Infinite Energy and I feel very betrayed by Gas South due to the fact that I have put my trust in your company and that I have been paying my bill on time. My bill was due on November 9, 2021 and I pay it by phone on November 2, 2021. After paying my bill with Gas South I got another text saying that they did not received the payment and I pay again on November 13, 2021 and I have confirmation numbers for both payments.

I contacted my Bank and no payment was posted by Gas South to them even though I had money in the bank account and I have my bank statement to prove it. I also made other payments by phone that same day and they were posted to my account. I realized that Gas South is playing games with me to charge late fees that are fabricated.

I am please requesting to address this situation with your company to resolve this in an amicable fashion.

Respectfully,

Niki E. Nightingale

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— Niki Nightingale from Stone Mountain, GA on December 1st, 2021

Charged

Both I and a friend moved out of our separate houses at the same time, we both cancelled our service, and were both billed for an extra month anyways. Once is a mistake, twice is a pattern. They are grifters.

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— Justin P. from Tucker, GA on October 7th, 2021

Billing Problem

I was on auto billing and it was suddenly stopped. I didn't realize a problem for a while and Gas South person on phone didn't know but said it was probably because they quit using my type of CC (Discover). I gave them another (MasterCard) and thought problem fixed. It wasn't. They then said that my bank would not take it for a monthly deduction. (There was no problem with my charging shopping items on it.) Then they wanted my checking acct. info and I told them I wasn't about to give them my checking info with the way this was being handled so far. Then they made me call each month to pay and included a cc fee on top of the gas charges. In the end, I wound up paying each month on the same cc I initially had listed for auto pay (Discover). A friend told me they probably changed computer systems and it kicked out my auto pay which started the whole problem but I feel they handled the remainder of the problem terribly. I vowed I would never use them again and would express my problems on social media. P.S. Discover card gives us a credit rating of 789!

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— Margaret Tritt from Gainesville, GA on February 8th, 2021

No help during covid-19 virus

I have a past due bill with gas South. I called to try and make arrangements to pay on the bill month. I was told that if I don't have the bill paid off by the end of July it will still be turned over to collections. I thought people were trying to help others out during the covid-19 situation. I will never use gas South nor will I ever recommend it to anyone ever again. They tell me I have to pay 272 each month or it will be turned over to collections I've been working hard to build my credit up and keep it there now because of this is going to be destroyed thanks for nothing Gas South.

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— David Carruth from Dallas, GA on May 14th, 2020

No help during covid-19 virus

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— David Carruth from Dallas, GA on May 14th, 2020

Gas South Billing is Unreliable

Gas South cannot be trusted to send out electronic bills timely. Last month, they sent the bill at 3:39 AM the day before it was due and then proceeded to screw up the online payment I made. My wife paid that as well as the February bill and zeroed out the account. Low and behold, on the bill recieved January 27 by e-mail, they showed there was an even higher bill sent 4 days before it was due to be paid with an inaccurate balance due. It did not show credit for the prior amounts paid and tried to charge me late fees.
I complained to Gas South directly, but they did nothing right. I'm going to see about switching to another gas service since it is obvious I can no longer trust gas souths billing process anymore. I've had the service for over a year, never had a billing problem until December 2019.

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— Cnb from Dallas, GA on January 31st, 2020

Disappointing

I've been a gas south customer almost 4 years now. Last month gas south took it upon themselves to charge my card TWICE within a week. Didn't even bother to tell me, I had to find out when I checked my account balance. There was a lot of back and forth between me, my bank & gas south before I got my money back. I was upset to get a bill bc not only did they screw up, but have never even bothered to say they are sorry! Customer service is a JOKE all they want to do is try to switch me to a different rate plan everytime I call smh. Taking my business elsewhere!

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— Heather C from Atlanta, GA on April 5th, 2019

Dont do the pay as you go if you dont have to

My first customer rep made me feel like I was crazy for saying that the bill didnt add up. Once I spoke with the second rep the following month after because it was time to pay again and the price was over what I expected she told me that the first rep didnt explain the bill correctly nor did she charge me the right amount on my first bill which led to a past amount being due in the next months amount. Ive been in the brand new constructed home for less than a month now and have already had to pay $300. Also, please make sure you understand the payment arrangement program. Because you will not get off the pay as you go program if you have to make those arrangements and that should be our number one goal in order to take control of what we spend. I wasnt expecting to use the payment plan but because we wasnt bill correctly I had to in order to make sure my other bills were on time. My husband and I have been paying bills way before we got this home and say that this is the worst way to bill someone. I like to pay for what I use and not what they think Ill use based on others in my area and credited back an appropriate amount to our cards instead of the next months bill. I truly believe its a rip off.

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— Sharon from Dallas, GA on March 1st, 2019

Historic payment ????

Ive only had gas south for about 5 months but instead of paying my actual bill on the pay as you go i am paying a "Predicticted historical payment" which means all of the prior tenants if their bills were outrageous then since my bill is based on the history my bill is outrageous. Even though i dont even use my heat hardly.!! Any suggestions

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— Brian Gainesville Ga from Gainesville, GA on January 5th, 2019

Most Recent 1 Star Reviews

42 Customer Reviews Written Overall

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Don't switch

We have AGL pipes. We have NOT moved for 10 years. Switched "service" from Xoom to Gas South. They charged a $60 connection fee on the first bill. Very scary. Sleepless night. Still don't know how this will end because service is in wife's name, she is at work, and they won't talk to me. Don't buy!

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— Tom from Cumming, GA on September 16th, 2022

Hello Tom, thank you for sharing your concerns. The $60 fee is a one-time fee to establish the account. We would appreciate the opportunity to connect with you and review your account to determine how we may assist. Please call us at 866-762-6427 as soon as you are available.

— Gas South

What the heck

Subject: bill
I will pay this bill. But for the record there was a group that handled alot of my type account. I dealt with this man for a number of years. He would call in Sept and we would schedule a turn on and turn off. Which we did. Then I find that things have changed and that whole department was closed sometime this last February. I get a hold of someone in your commercial dept that says that dept never existed because I have been here 10 years or whatever time frame. No gas was used after late April. This woman would only get indigent with me.and said that they never existed. Bill me as you like - the service has been good until now. I will be using someone else as the time draws near. Customer service now is atrocious!

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— Tom from Scottdale, GA on August 2nd, 2022

What a joke!

When hunting NEW customers they will call you 3 times a day. When you go to sign, they change the price. In fact....they wont honor their quote for ONE entire day!

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— Stayed With Tiger from 32724 on March 29th, 2022

I was punished for going with another gas company

I changed from Gas South to GA natural gas. My bill almost tripled when Gas South realized I was leaving them because their rates were so high. They back charged me from Nov to Feb when I made the change. Called them to discuss and their rates were still much higher than GA gas. Told them I felt like I was be punished for the swap. Now I have an extra $600 bill I will pay over time. I own a lot of properties in the area and am changing EVERY account out of Gas South because of their penalizing me for finding a lower rate elsewhere. GOOD BYE GAS SOUTH!!! Im sure this will never be posted in your reviews for the world to see. I do have a voice though in the local biz world am I will share my experience locally.

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— Edward Shinstine from Fairburn, GA on March 28th, 2022

Do not choose gas south

Update 1/9: Was told repeatedly could not over me lower than $0.63 per therm for my contract expiring the 31st. After making me feel like I had no other options and renewing, now they're advertising $0.59 and $0.63 rates. STAY AWAY from this company.

Update 12/23: Have had over 10 emails with them. They will not price match other companies low rates, and they have higher service fees than other companies in area. Plus, my last email I asked a question and got a response saying they had renewed my plan!?

UPDATE: Emailed the email they said below on 23rd, no response..

We loved Infinite Energy and now it has clearly been bought out by money hungry individuals. Not looking forward to finding a new gas company when our current rate from Infinite Energy runs out in December. The prices from Gas South are outrageous. Shame on you.

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— Reviewer 2 from Marietta, GA on January 9th, 2022

It went south after Infinite

My service was turned off by someone who had a contract on my house but it fell through. So, I had to foot the bill for reconnection fees. No verification whatsoever needed for this individual to turn off service at a property they do not own or rent. Gas South needs to provide better protection for their customers. But, charging me new reconnections fees sure is nice for them.

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— Macon from Macon, GA on November 10th, 2021

Charged for Months I didnt use

I moved out months ago and forgot to transfer service so got hit with a massive bill. Zero attempts to rectify this when I inquired about it. Most companies try to help their customer when theyve made a mistake

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— Joe from Athens, GA on September 23rd, 2021

Form of Payment

AFTER working for four (4) Ga. Companies in 30 years, I'm embarrassed that this group will take American Express over the phone but NOT as the main form of payment via Bill Pay. This is a joke plus NEVER did I know that they BOUGHT out another Gas Company too. kk

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— Kevin Kennedy from Augusta, GA on September 11th, 2021

Horrible Servive

I have been a customer for 10 months and have never missed a payment. I am enrolled in auto-pay so I generally dismiss the billing statements. Without notice, the company cancelled my auto-pay due to a merger they had done. I received no notice of re-enrolling in auto-pay. While I was on vacation, I received an e-mail that my gas was going to be shut off and did not see it until 2 days later, when I returned and there was a notice on my door that my gas had been shut off. Obviously I was very frustrated with this, so I called the company. They made claims that I was notified via phone, however I have never received a call or a voicemail from them. Prior to that day, there was only 1 e-mail and no snail mail sent my way. My service is shut off for 2 days and I was charged an additional $60 to turn the service back on. I told them I am going to use another company and they threatened me with a cancellation fee or $150. When my contract is up I will be switching to another provider guaranteed.

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— Jimmy from Marietta, GA on September 8th, 2021

Greedy

I have worked with the infinite energy, and I was satisfied with them. But when it comes to renewal, my agent changed to different company because I have better rate. However, gas south cancelled transferring, and they charged me three times more than I used to pay. My agent asked for credit because it is gas south was involved, but they rejected it. I will pay for what gas south charged, and I will never work with gas south in my life.