Reviews for Constellation

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The best review categories for Constellation are their plans and pricing, with an average of 3.2 stars, and their customer service, with an average of 2.8 stars.

Reviews Overall

2nd

Plans & Pricing

1st

Order Experience

3rd

Customer Service

2nd

Billing & Acct Mgmt

1st

Likely to Recommend

2nd

Recent Good Review from Sam Lunsford

Unable to really review

Sign up was good. Paid my last Scana bill. Assume you guys are now providing service. Have not received my first bill. All good so far.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Sam Lunsford from Cartersville, GA on February 27th, 2026

Most Recent 5 Star Reviews

9 Customer Reviews Written Overall

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Likely to recommend

Great experience!

The customer service rep was very helpful in helping me to set up my online account.

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Likely to recommend

— Made A Good Change. from Lindale, GA on November 9th, 2025

Easy to switch

The switch experience is very smooth.

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Likely to recommend

— Xxhh from Marietta, GA on October 10th, 2025

My experience since changing to Constellation gas service

It has been a very good experience so far. They have done everything promised and then some when it came to reimbursements for my cancellation penalty with GA Natural Gas

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Likely to recommend

— Steven Good from Peachtree City, GA on October 7th, 2025

Easy!

This was the easiest transition I've ever had!

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Likely to recommend

— Rhonna from Marietta, GA on September 14th, 2025

So Far

I havent had it but a month so the review is limited.

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Likely to recommend

— Bruce from Rome, GA on June 8th, 2025

Constellation

Customer service was great and I was able to get a competitive rate. I highly recommend this gas company for natural gas service.

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Likely to recommend

— De'Etra M. from Decatur, GA on October 29th, 2024

Easy of service

Easy to contact and set up service.

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Likely to recommend

— Happy from Hephzibah, GA on December 10th, 2023

An easy transition.

I transitioned from my Ga Natural Gas plan to Constellation because Constellation offered a rate $.17 lower per therm than my current without any haggling or phone calls.

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Likely to recommend

— Joe B. from Mcdonough, GA on November 30th, 2023

Another great alternative

Switch to Constellation due to their three-year contract and pricing agreement. So happy to find these guys.

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Likely to recommend

— Bob from Atlanta, GA on July 26th, 2023

Most Recent 4 Star Reviews

4 Customer Reviews Written Overall

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Likely to recommend

So far so good.

Switched providers because the old supplier had rates that were no longer competitive. There was a brief glitch during sign up. Ultimately, the old account was shut down, and the bill was issued with competitive rates.

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Likely to recommend

— Enoryt Diov from Stockbridge, GA on September 17th, 2025

Welcome change

Switched for better price. Glad that the switch was easy and account set up easy as well.

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Likely to recommend

— Momma from Cumming, GA on September 10th, 2024

Nurse

Great service

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Likely to recommend

— Vanilla from Macon, GA on September 17th, 2023

Good, so far

I have only been with Constellation for a month, so it remains how Constellation will be for the rest of the year. But so far, my experience has been very positive.

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Likely to recommend

— 1279tnk23yar from Marietta, GA on July 2nd, 2023

Most Recent 3 Star Reviews

5 Customer Reviews Written Overall

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Likely to recommend

Unable to really review

Sign up was good. Paid my last Scana bill. Assume you guys are now providing service. Have not received my first bill. All good so far.

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Account Management
Likely to recommend

— Sam Lunsford from Cartersville, GA on February 27th, 2026

Not sure how this service provider will be but have high hopes

Changing over to Constellation from scana was an ordeal but not because of Constellation. Constellation was recommended to me from a friend who has had good service from them. Scana, on the other hand, was a terrible provider, with NO customer service, non-competitive plans (in fact, I was lied to about the service plans available in my area ) Time will tell about Constellation but the prices were good and the service reps friendly and knowledgeable.

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Likely to recommend

— Dee In Grovetown from Grovetown, GA on February 18th, 2025

Rocky beginning

Price per therm is good. Billing department is lacking and yet to show any improvement.

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Likely to recommend

— Terry In GA from Savannah, GA on February 20th, 2024

Good so far

No complaints about the first bill.

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— So Far So Good from Savannah, GA on February 13th, 2024

To early to tell

So far so good but too early to tell.

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— Me from Calhoun, GA on September 12th, 2023

Most Recent 2 Star Reviews

7 Customer Reviews Written Overall

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Likely to recommend

Someone screwed up

I signed up in early August. No welcome pack, no email. Finally I reached out and they said that the account wouldnt be switched until November 1st because the account number was keyed in wrong. In the meantime I am now without a fixed rate plan and will be paying for their mistake.

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Likely to recommend

— Mark from Alpharetta, GA on October 4th, 2025

I do not have access to my invoices.

The order process was easy and fast. There is a good reporting/marketing promoting options. I cannot see what I pay per energy usage on the invoice, just the monthly payment. I get an error code when I use the View My Bill link. I get the same error code when I login via your home page. The error message states that I have no access to the data. I reported the problem twice. I received an answer on the first report which states Im successfully registered now. But I still dont have access to the data.

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Likely to recommend

— Hans-Bernd Veltmaat from Duluth, GA on May 19th, 2025

Scam - Weak controls in place for autopay

This has happened to me twice. Theres some checkbox that you have to select to ensure you card is processed. They dont tell you the checkbox isnt selected. They have a valid card on file and wont process the payment. They dont tell you the payment wasnt processed. They just add it to next bill and do not tell you anything. They will cut your heat off in the middle of winter and will leave you with no hot water for a over week. This is a not a reputable business and I wish I selected a different provider.

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Likely to recommend

— Amber from Atlanta, GA on July 12th, 2024

Poor Comunications / Customer Care

On June 13, 2024 I switched to Constellation via telephone conversation with Constellation sales person. At that time, the person reviewed my credit after I unfroze it for a day. He stated my credit was excellant (827). He said paerwork would be in the mail to me to complete and sign. The paperwork never arrived afte 11 days from call. Today, 6/24/24, I received a letter from Constellation stating my enrollment has been canceled!!! This letter was dated June 14, 2024 and was mailed June 18th!!!! They stated the reason was that they could not access my credit score (AES) from Equifax. In my opinion, this nothing but BS (why no call to me to straighten out problem? My credit score is excellant and Constellation sales repr confirmed that with me over the phone on June 13th. Their letter was signed "Constellation Customer Care" - I don't believe I received any "Cusotmer care" in thier letter.
Fortunitely, I found a more reliable gas provider. In the meantime, Constellation has lost a customer for life!!! due to this lack of care for a potential new customer.

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Likely to recommend

— Poor Comunications / Customer Care from Peachtree City, GA on June 24th, 2024

4 Hour 2week Application Process and still failed to complete in time - not worth the energy

Terrible phone only experience. Soft Credit check, Hard Credit check, copy of Drivers license and not a single email, web interface or paper mail trail regarding the process. 3 different reps. Called today to state i never got written confirmation - only verbal - only to find out they never completed the process !
They never called me back as they said they would. I was actually worried that it was a potential scam due to the lack of any documentation -provided by Constellation- during the process. I was the pursuer to get a better price, but in the end since they let me miss the deadline for a next-month cut-over decided that it just was not worth the time and energy and renewed for a higher rate with my current provider - GNG. They recorded everything but I sincerely doubt that they ever listened else, they would modernize their process. It is easier to buy a car or lease a 1,500 cell phone.

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Likely to recommend

— Dennis from Dallas, GA on March 20th, 2024

Leaving

Was trying to sign up for service until i heard that they had a $150 cancellation fee if you cancel after 3 months. That cancellation fee is forever. I said never mind.

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Likely to recommend

— Bill from Dallas, GA on November 10th, 2023

Confused

Switching to Constellation was the most difficult time I have experienced. It was a nightmare. The only good thing is the rate per therm was the lowest I saw at the time.

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Likely to recommend

— Confused Customer from Smyrna, GA on August 17th, 2023

Most Recent 1 Star Reviews

17 Customer Reviews Written Overall

Read All 1 Star Reviews

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Likely to recommend

Lies and deception

They dont tell you everything and youll end up having issues with billing I signed up and canceled right after not even a week apart and received two bills robbery I would definitely not recommend and will definitely pass along my reviews on media not to join!

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— Very Disappointed from Carrollton, GA on December 3rd, 2025

Called to cancel registration with Constellation, was confirmed but now its a mystery,,,

I signed up with Constellation on a state of Georgia site, shortly afterwards I called back as my current contract with GNG was not to expire till after the Constellation service start date. I simply called Constellation and asked may I start service after my contract date expired with GNG, they said no problem, we can start later, and they'd cancel the application. Now I owe GNG $150 and you have to jump thru hoops to get the $$ from Constellation.

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Likely to recommend

— Dissapointed Before Service Even Started!! from Peachtree City, GA on October 6th, 2025

Bad experience - took 5 calls to enroll

As a former Constellation customer with 800+ credit score, I was expecting the switch back to Constellation to take just 5-10 min. instead, it took 10 days, multiple calls and emails. I walked away from it, but then was contacted by someone from corporate team who actually got everything done in 2 min.

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— VS from Kennesaw, GA on October 6th, 2025

Switched to Constellation but Never heard back from them

I switched over a month ago and never received any communication regarding the change over to them

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Likely to recommend

— DW from Marietta, GA on September 22nd, 2025

Web site needs work, a bunch of work

I have yet to be able to contact any one to set up direct billing - too many gate keepers, too long on hold, most of the help is very difficult to understand. And the web site is of no help. Have had to pay my bill as a guest. Oh, and I've had two bills so far: one for a partial month of customer service fee one for some bogus "new service fee" that I was not told about. I have yet to pay for any gas usage.

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Likely to recommend

— Schneider from Macon, GA on August 24th, 2025

Very very poor customer service

I recently had the unfortunate experience of dealing with Constellation, a gas company that falls far short of expectations in almost every category. From their unreliable service to poor customer support, there are several reasons why I would advise others to consider alternative gas providers.

First and foremost, the service provided by Constellation is notably inconsistent. Frequent outages and delays have been a common occurrence, leading to significant inconvenience. This inconsistency not only affects daily life but also raises concerns about the dependability of their supply, particularly in critical situations.

Moreover, the customer's experience is further undermined by unhelpful support staff. My attempts to resolve billing issues and service disruptions were met with long wait times and generic responses that did little to address the underlying problems. This lack of effective communication and support is frustrating and unacceptable from a service provider.

On top of the unreliable service and poor customer support, Constellation's pricing is often higher compared to other providers. Considering the quality of service they offer, the cost does not justify the experience. There are numerous other companies that provide more reliable service at competitive rates.

In conclusion, based on my experiences, I would strongly recommend exploring other options before considering Constellation as your gas provider. It's crucial to choose a company that values customer satisfaction and reliability, neither of which are evident with Constellation. Make sure to research and opt for a provider that better meets your needs.

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Likely to recommend

— Healthcare Provider from Lawrenceville, GA on May 29th, 2025

Crazy extra fees

Even if you barely use the gas the fees will bleed you dry as well

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Likely to recommend

— Go Broke Fro Gas from Douglasville, GA on March 15th, 2025

Scam

Couldnt set me up online and needed me to call a representative to give information. Then proceed to try to sell many insurance products to me. I said it was a scam to make me call in and talk to him and he was annoyed because he IS a sales representative! It was all a big hassle and I didnt feel comfortable with them. Also received many solicitations after signing up.

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— Scammy from Smyrna, GA on December 8th, 2024

Going back to scana.

This company is a joke. Lied about a gift card for signing up. Rates changed sporadically. The customer care doesn't care. So I am going back to scana which I never had a problem with.

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Likely to recommend

— Do Not Recommend from Cumming, GA on September 13th, 2024

Ive been with them for almost six years

I have been with this company for almost six years and I regret it all the time. Of course Im locked into a contract so I cant change right now. They have turned off my gas due to a mistake on their part but instead of apologizing and getting my gas back on today, they will get it on tomorrow. I explained that I have a medical condition and that it is supposed to get down to 34 degrees tonight but nope, tomorrow. We are moving soon and I will NEVER use this company again!

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Likely to recommend

— WORST GAS COMPANY, PERIOD! from Marietta, GA on March 12th, 2024

Worst customer service

I was told I owe a bill. I asked for the bill to be sent to me. Still have received the bill they claim I never paid.

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Likely to recommend

— Pissed from Hephzibah, GA on December 10th, 2023

Horrible horrible and slow service

They disconnect service without courtesy calling or emailing. Dont have same day service and very limited customer service hours. Their representatives dont even know the customer service hours. When you need you reach a specific department they transfer you and then it goes to voicemail. Its a joke.

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— Dont Ever Go With Constellation. from Atlanta, GA on November 10th, 2023

Predatory Pratices

Intentionally not providing adequate contact to customers about account issues which lead to late fees, account closure, and issues with equipment at my home being replaced. Wouldn't reimburse us for damages.
Predatory company, should be closed and CEO should be in prison.

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Likely to recommend

— Jake from Marietta, GA on October 23rd, 2023

Constellation is unorganized

I signed up to move my service to Constellation - it never happened. I had several calls, kept giving the rep the same info and my request was never processed. No response from Constellation to let me know what was happening but I just got another bill from the provider that Im trying to leave. so apparently they still havent figured out what theyre doing.

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Likely to recommend

— Trying To Change Gas Provider from Cumming, GA on July 16th, 2023

They loose payments

They don't accept electronic payments, claim checks were not received as soon as you cancel the check and pay the bill they run the held check through to charge a NSF, its a game of greed don't play. Its obvious their bill payment process is incompetent.

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Likely to recommend

— Eric Bell from Atlanta, GA on July 4th, 2023

Gassavings.com is the biggest scam in the market!!!

Signed 1 year contract via gassavings.com with Constallation in April 2023, but they signed me with ganatural gas for May 2023, then cancelled, fined me -100 bucks, then switch to Constellation. Did not received even 1st bill from this natural gas provider, but looks like a nice provider.

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Likely to recommend

— Amir from Cumming, GA on June 26th, 2023

Repeated same information eight times

I spoke with a rep who made me repeat and repeat. I was on the phone over an hour. She finally said it was complete. The next day another rep called and repeated the order questions and said it was incomplete from before. I didnt know if service would work or not.