The best review categories for Constellation are their plans and pricing, with an average of 3.7 stars, and the order experience, with an average of 3.4 stars.
Recent Good Review from Larry Karp
New Customer
| I have not been with Constellation Energy long enough to really rate them. I haven't even paid my first bill yet. But they certainly were professional as far as setting my account up. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Larry Karp
from
Atlanta, GA
on
June 13th, 2022
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
New Customer
| I have not been with Constellation Energy long enough to really rate them. I haven't even paid my first bill yet. But they certainly were professional as far as setting my account up. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Larry Karp
from
Atlanta, GA
on
June 13th, 2022
New to Georgia GAS
| I am new to Georgia and experience with natural gas. To date I am very pleased with the service. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
New To Georgia
from
Grovetown, GA
on
May 17th, 2022
Constellation Consistent
| I have had no issues with Constellation and my rates are competitive. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
ATL30309
from
Atlanta, GA
on
August 31st, 2021
HAPPY GAS!
| Its been a good relationship with Constellation for the past two years. There have been a few problems with the billing system, but the problems were corrected and its been great since then. Its been a good match! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kendra
from
Augusta, GA
on
August 10th, 2021
Going with something new.
| Rying something new. So far - 3 mo - going good. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Sheldon Roush
from
Mableton, GA
on
July 24th, 2021
Good set up experience
| The ordering, online account set up, and billing process was easy and convenient. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Lazar Harris
from
Atlanta, GA
on
July 11th, 2021
YOU ARE DOING OKAY
| GOOD | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Leon Owens
from
Marietta, GA
on
May 18th, 2021
Price plans
| I have been very pleased with $$ Savings over the past two years. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
PEN
from
Marietta, GA
on
April 26th, 2021
Constellation
| Very fast and correct | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Haleh Niakan
from
Marietta, GA
on
April 12th, 2021
Constellation
| Constellation was very easy to get, no complaint. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Constellation
from
Savannah, GA
on
April 9th, 2021
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
My first year eval
| My first experience with your company has been positive. Id like to renew | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Rebecca (Beckie) Hawkins
from
Rome, GA
on
June 23rd, 2021
A Solid experience
|
No complaints about Constellation. When I initially signed up, it was easy to set up autopay, and later update payment info as needed. I am, however, switching to another gas marketer for a better therm rate than the renewal rate that was on offer. That's simply the way things are these days--you have to shop around every time one's contract is up for renewal. One minor nit-pick. The boilerplate email I received from Constellation when I switched marketers said, "there may be an early termination fee of $150...." Well no, I was terminating at the end of the contract, and there was no fee. My suggestion to Constellation is to break out the boilerplate into two types: one for early terminators, and one for end-of-contract terminations, so that there's no confusion on the customer's part about whether or not a fee is forthcoming. |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Coogler
from
Marietta, GA
on
March 18th, 2021
None
| Is good | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Herb
from
Mcdonough, GA
on
March 18th, 2021
Low Price Leader
| One of the best (cheapest) price per therm around. Admin fee is reasonable | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Cheese
from
Evans, GA
on
March 17th, 2021
Ok service
| Good service and notified me at the end of my contract | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Chris
from
Union City, GA
on
March 16th, 2021
Good company
| They had better rates in my area and I decided to try them. I like the easy to read bills and the consumption reports | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Happy Customer
from
Lawrenceville, GA
on
March 16th, 2021
Good
| Wonderful | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jun
from
Suwanee, GA
on
January 26th, 2021
No gas bill
| Havent received a bill yet it has been 2 months service was amazing and good | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Anthony
from
Augusta, GA
on
January 18th, 2021
Gas for less
| Got a great price for my natural and the price never changed during my contract. No problems with bill pay. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ddl
from
Rome, GA
on
November 14th, 2020
Review
| I had no need to contact the company so in my book it was a success | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Review
from
Roswell, GA
on
November 4th, 2020
Thanks for the feedback. We look forward to serving you!
— Constellation
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Wrong billing address
| Just caught a bill at rental property. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Wallace George Richeson
from
Marietta, GA
on
May 1st, 2021
Not sure switch was worth it.
| The therm price is lower but additional fees add it right back up. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
So-So
from
Hampton, GA
on
March 12th, 2021
Confusing but still good
| I signed up on Dec. 23 or something like that. I was told my new service would start the next month. It didnt start until Feb. my bill with my former company was really high but Ive gotten it covered and my new bill will be smaller. I appreciate the eventual help I got. Like I said it was hard and confusing but still good. Thank you everyone that helped me! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Johnnie Markham
from
Woodstock, GA
on
February 23rd, 2021
Service
| N/A | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Service
from
Augusta, GA
on
November 30th, 2020
Decent
| Price at $.39/therm was good but didnt care for the $35/mo. charge on top. The only thing I use gas for is heat. And a $35 charge in the summer is a waste of money. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Gerald
from
Augusta, GA
on
November 24th, 2020
Don't know much yet
| They failed to hook up on the date they agreed to . | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
David
from
Canton, GA
on
June 18th, 2020
No bill received as of 5-19-20
| Have yet to recieve a bill from them | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Gregory Holcombe
from
Stockbridge, GA
on
April 19th, 2020
Beware of surcharges not charged by other Gas Companies
| My gas usage has been low but will be increasing with a new gas cooktop. I reviewed my last bill reflecting use of the gas fireplace. Good rate and low usage. However for $3.59 of gas they add a $27.51 Atlanta Gas Light surcharge. I will check out another company who does not charge this surcharge such as Infiniti. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Added Surcharge
from
Augusta, GA
on
April 19th, 2020
Good and bad
| Still being billed by previous supplier. Changeover did not occur as soon as promised. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ann
from
Marietta, GA
on
April 5th, 2020
Phone operators need better speaking skills
| The hardest thing is understanding the phone operators---their accents were so heavy that I had to constantly ask them to repeat what they had said. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Marsha
from
Atlanta, GA
on
October 15th, 2019
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Not so great
| Delays in start up have cost me significantly since I have been off contract while waiting for yours to kick in | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
John
from
Acworth, GA
on
April 24th, 2022
New customer
| I switched to you about a month and half ago, still have not received any bill, just junk mail about some points system. I had to call to find out what was going on, only to learn you had my 'mailing' address listed as Augusta GA, but the 'servicing' address was correct. Still haven't received anything . | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
New Customer
from
Kennesaw, GA
on
March 17th, 2022
Will Steal Your Deposit
| I signed up because of the great rate and they promised to return my $150 deposit in six months. Well they didn't. My card was compromised and i changed my card after my due date one month out of six months and they had no exceptions, no empathy. Good luck with that. So i immediately switched to a provider who wasn't charging a deposit. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
ConyersResident
from
Conyers, GA
on
November 19th, 2021
Renewal Rate Not Competitive
| Was a Constellation customer for 3 years. Always paid bill on time, no issues. Customer service was hard to reach and when it came time to renew, their rates was significantly (30%*) higher than what I switched to by comparing options. My status as an existing good customer didnt matter - they would not honor the published rate of a competitor so I had to go through the trouble of switching. Gas is gas, all provided by Atlanta Gas Light in reality - so these marketers should know that customers can snd will compare price per therm rates, because ultimately this is what matters, not the company that simply sends bills each month. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Mike
from
Atlanta, GA
on
August 15th, 2021
Customer Service needs training
| The price is good. They only sent me bills every second month then include a late charge of $10 for the previous month. They did this for the entire year. I called it in in customer service but rep insulted my intelligence by saying its the mailing system caused by covid. I got all my other bills each month they were due....For the year they charged me $60 in late charge for bills that werent sent. They also told me its my responsibility to call in to query my balance each month. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Rapunzelle
from
Mcdonough, GA
on
March 16th, 2021
Low price and you get what you pay for
| Due to serious health issues in the household we ended up on disconnect notice. Moderately easy online payment option was removed due to the disconnect notice. Long menu tree to long wait to speak with non-native English speaker (had to repeat multiple sentences due to mispronunciation and weird syllable inflections; not an accent thing, clearly a lack of knowing the words except by reading them thing) to ANOTHER wait to use an automated system "to protect my personal information" and then YET ANOTHER long wait to speak to the representative again. I researched and compared plans during the waits. I'll be paying slightly more per therm with a lower monthly fee and 6 month term. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Corey
from
Marietta, GA
on
December 29th, 2020
Low price and you get what you pay for
| Had some serious issues and ended up on a disconnect notice. ONline payments were taken off due to the disconnect notice. Long menu tree to get a long wait to speak a non English speaking (understandable if you listen very closely and they repeat every third sentence 2-3 times) representative. Then, "to protect your private information" you go an automated system where you wait AGAIN for an automated service where you enter all the data on the wonderful cell phone keyboard, and then you go back and wait YET AGAIN for the representative. I researched and compared plans during all that wait time. I'll be changing providers. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Corey
from
Marietta, GA
on
December 29th, 2020
Too much sales pressure - Suspicious Rewards program
|
Signed up for service but cancelled a week later after I received a pushy phone call from a Constellation representative (English was so bad that I had to ask her to repeat everything) trying to get me to transfer electricity service and asking many questions that had already been asked at the time of registering for gas service. Even after repeatedly saying "NO, Thank You", the phone call lasted about 10 minutes before I hung up. This prompted me to research other's experience with Constellation and ultimately led me to cancelling Constellation Gas Service. The Rewards Card registration was very difficult and seemed to be a little shady. It required another account be set up which had no phone contact information when my password would not work ,and I needed assistance to get into the account to validate the card. The $25 Rewards card was for specific vendors or an option for a MasterCard dedit card which had $21.75 on it. |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
1der
from
Ringgold, GA
on
November 17th, 2020
Get the billing straight
| For whatever reason, they couldn't seem to get their billing aligned with AGL and so sometimes my bill one month would be low (term cost) and the next it would be close to double cos they're trying to recover their money. I can't budget for that. Is this a problem now for all gas providers or is Constellation just especial crappy? | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
J.W.
from
Smyrna, GA
on
June 14th, 2020
Review
| I'm not pleased with the service plain and simple | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Wilson
from
Hephzibah, GA
on
June 7th, 2020
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Complete failure
| I requested service through constellation. They never completed the request and my gas got shut off in January. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jacob
from
Decatur, GA
on
January 10th, 2023
Rude
|
Representatives
This is the worst experience that I have ever gotten! And I dont know if this review is going to make any difference but I set up service, they pulled my credit, assigned me a date and told me I could call for earlier date, when I called they changed the date and lied about it! What a shame. I now regret why I even called. There reps are rude and very inconsiderate |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Everybody
from
Alpharetta, GA
on
December 19th, 2022
The most disorganized gas company Ive ever dealt with
| My attempt at their service begin December 2021. They made me deposit 150 dollars to signup. They couldnt switch my line first month. Asked me for another month. Even then, they couldnt switch for no reason that they could tell me. The supervisor told me theyll give statement credit for that month with my current provider since Id be paying 3x the price as Im no longer under their contract. I send them email with my bill. For 8 months I dont hear from them. They dont even send a single bill. On August or September, they send me all 8 months bills. They never gave me any statement credit. I talked with another supervisor for about 2 hours. She assured theyll fix everything and until then my account will be frozen so that I wont be paying anything until the issues are fixed. One month later another bill comes. No statement credit is given, but there is a late fee attached to it as well. They are either not doing what theyre saying theyre doing or dont have any sort of communication going on to fix my issues. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
MD Mishbaul Haque
from
Tucker, GA
on
October 19th, 2022
Very Poor Communication and Misleading
| Signed up for a four month plan for my business. Was told by salesman they I would be notified when the plan was up so I could renew. They never contacted me plus my monthly charge even when I didn't use any gas was 74.00. It went up to 86.00 without notice. The notice came two weeks after it went up. Scheduled a disconnect late in July and was finally turned off first week in August and got charged for the full month of August. Received a late bill before I even got my regular bill. Received four bills in early July, each with different totals. I never missed a payment and have the records to prove it. I was promised refunds and discounts that never happened. Once I dropped service they started offering me all kinds of discounts and restaurant gift cards. Very disappointed in my experience. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Total Confusion
from
Chickamauga, GA
on
October 15th, 2022
Poor Customer Service
| After an automatic payment glitch, our service was cut off taking 5 days to reinstate it. The weather forecasted in the 30s I called customer service to complain. I felt like at least a text or phone call would have been in order before turning off such an important utility. I was told that would cost the company too much hassle. After being a loyal customer for 12 years, I was astounded how rudely I was treated and the lack of care that my kids would have no heat or hot water. I was told unfortunately they didnt have any availability to turn my gas back on even though I was on the phone while they were turning it off. Well they are gonna have one less customer to worry about contacting! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
As
from
Canton, GA
on
October 14th, 2022
Worse customer service I have ever experienced.
| Does not deal with their customers directly, it uses other vendors for yoy conection service. And you can never get in touch with them. I have never had this bad of customers service. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Worse Customer Service Ever
from
Milledgeville, GA
on
October 9th, 2022
TERRIBLE SERVICE! DO NOT USE CONSTELLATION!
| We recently purchased a new home and tried to switch Constellation over. When we renewed our 3 year contract, the sales guy told us that service is transferable if we move and we are guaranteed at the locked in price. After being on the phone for countless hrs, they insist on transferring service to the new home at a higher price than what we are in a contract for. So what is the point of a contract??? After being transferred to many reps, our call was finally escalated to the mgr. We received a call back from the mgr himself one week later and he said we can transfer the service but at a higher rate. We told him that this was not what we were told and was very dissatisfied with this service and will be writing a review. He hung up on us! TRUE SCAMMER action! We could easily just go with another provider but we believe in customer loyalty. Please do yourself a service and use some other company and not Constellation. It was a horrible experience from the getco, from setting up the account for auto pay to billing. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Vivian
from
Atlanta, GA
on
June 2nd, 2022
Confused?
| I have no idea what Constellation did......I had to call Liberty to get my gas on....Constellation did not respond to my gas order. I hope that I am not paying anything to constellation. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Confused
from
Gainesville, GA
on
March 26th, 2022
$80 monthly fees!
| Trying to save some money now strapped with 3yrs with $80 in monthly fees. Beware | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
JohnnyG
from
Roswell, GA
on
March 18th, 2022
Untruthful in their service!
| I change to your company because I thought it was a good idea. Your first bill charged me $12.95 for "Heat Protection", a service I did not agree to purchase. After multiple attempts, the first bill was corrected and the charges reversed. I received the third bill today and yet again I was charged last month and again this month. I want a full refund for the $12.95 for the last two months and this charge to not show up on my bill ever again. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Paul
from
Griffin, GA
on
February 20th, 2022
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