XOOM Energy Customer Reviews (June 2026 Update)

Updated: June 2026

The best review categories for XOOM Energy are their plans and pricing, with an average of 2.6 stars, and the order experience, with an average of 2.1 stars.

Reviews Overall

6th

Plans & Pricing

3rd

Order Experience

5th

Customer Service

6th

Billing & Acct Mgmt

6th

Likely to Recommend

6th

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Reviews by Star

Georgia Gas Savings's Bronze Tier providers are solid retail natural gas providers that have a lot to offer customers. These companies represent good options for discerning shoppers and have lots to offer customers. There are plenty of good companies offering good plans that can fit what consumers are looking for in their company.

Review from Vw04

Nonexistent customer support

They seem to intentionally make it difficult to get details on your bill

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Vw04 from Atlanta, GA on January 22nd, 2024

Most Recent 5 Star Reviews

2 Customer Reviews Written Overall

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Account Management
Likely to recommend

Great Gas Co

Excellent

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Likely to recommend

— Top Natural Gas Co from Calhoun, GA on May 19th, 2024

Terrific over all

Great prices. When rates decreased from the high ones of last year, they were wonderful on the phone AND adjusted my rate to the current lower rate. Recommend them, they are the lowest.

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Likely to recommend

— Giles Smith from Marietta, GA on April 19th, 2024

Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

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Likely to recommend

New Customer Review

I ordered service to start on 3/1/2024. I was never notified when to expect the first bill. As I did not request e-bills, So as of 4/4/2024 I began to watch the mailbox for my first invoice. As the middle of the month approached, I decided to call and ask when to expect the bill. To my astonishment, on or around 4/12/2024, I was told that the first bill was actually generated on 3/8/24 and since it had not been paid a letter of disconnection had been sent out. After speaking to the Customer Service Rep, we were able to sort everything out that day and I had my bank to send an immediate payment, in addition the Customer Service personnel was able to have the late fee reversed. She was extremely helpful. The disconnect with the billing dept not mailing or emailing me the first invoice.
Other than this initial hickup the company is doing great.

Plans & Pricing
Order Experience
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Likely to recommend

— Gwendolyn Mills from Atlanta, GA on April 30th, 2024

Most Recent 2 Star Reviews

5 Customer Reviews Written Overall

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Likely to recommend

Fees fees fees

Xoom charges SO MANY fees. My bills are outrageous. They had a good plan per therm but good grief. I get: customer charge, customer education charge (I don't get any education..for what?), DDDC charge, environmental charge, emergency response charge, franchise fee, meter reading fee, peaking charge, social responsibility charge, STRIDE, an additional monthly charge just says "monthly charge" which sometimes I am charge double, local tax, state tax, and "gross receipt" tax. My bills are ridiculous and the format is crazy.

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Likely to recommend

— RoadRage from Ringgold, GA on March 5th, 2025

New Customer

I recently signed up for a 2-year account, Paid my first bill thru BofA online checking and set the date 1 days prior to due date. I received a late notice email on the day my bill was due and notice of a late charge. I call in because BofA showed it paid I had selected (2 days prior). Xoom says it sometimes takes 2 days for them to process and for me to select an earlier date. Strange as I have never had to do this with any other provider - GNG, Scana, Gas South - always selected the due date and never had a problem. 2nd bill went thru and no email, sent for 2 days earlier than the due date, thought it was a one off. 3rd month I get an email missed payment assessment. BoA shows it clear on the 10th - due date of the 11th call customer no-service and I am told to select for it to be delivered even earlier because, while my payments are on time, their system automatically send the late emails on the due date. So for their problem I have to provide them a solution. instead of something as easy as setting up a delay in assessment emails, they would rather tell you to pay a week earlier than your due date so their electronic check processing system can post prior to their emails. I called this time because I want out of this dysfunctional relationship, I can't imagine doing this for 21 more months, it is not worth their discount. Nowhere in the contract did it say I would get late assessment every month when I actually paid them prior to due date. I can't fix their e-check processing system nor their accounts receivable. They are asking for 200 to get out of a contract - is this a company you want to spend your money on?
Shame I thought we had a new well priced provider in the area, I was wrong, very wrong.

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Likely to recommend

— J. Dedelvis from Dallas, GA on September 12th, 2024

Avoid if possible

On my summer bill the additional charges are three times the gas charge. I complained about them to the PSC. Two days ago, they cut me off despite having a zero balance on my account.

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Likely to recommend

— Eva Shalit from Stone Mountain, GA on June 25th, 2024

My contract is ending and I am leaving Xoom

Like other customers, I get late fees. I use bank bill-pay every month and have confirmation that the bill was paid on time. I complained to Xoom customer service about my recent on-time payment being considered past due and then talked to the Georgia Public Service Commission about that. Xoom customer service says Xoom does not post bank payments for 4 or 5 days, therefore it is late. One solution they suggested was that I could send my payment several days before the due date so that it would actually be on time. How many days ahead should customers pay? I should be able to pay their bill the same way I pay my other bills. I told Xoom that I would change providers because of this. They refunded my $10 late fee but that is not the issue..
In response to my complaint to the Georgia Public Service Commission, XOOM sent a letter. Their response to me says that my bank bill-pay payments are an "external payment option, not a preferred method of payment offered by XOOM Energy. Xoom has other payment options available such as IVR and auto pay that will avoid late fees from being assessed."
Coincidentally, my Xoom contract will be over in 6 weeks. I have already talked with my new gas provider.

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Likely to recommend

— Mimi from Cumming, GA on June 17th, 2024

Nonexistent customer support

They seem to intentionally make it difficult to get details on your bill

Plans & Pricing
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Customer Service
Account Management
Likely to recommend

— Vw04 from Atlanta, GA on January 22nd, 2024

Most Recent 1 Star Reviews

19 Customer Reviews Written Overall

Read All 1 Star Reviews

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Likely to recommend

Avoid Xoom

I am nearing the end of one year with these grifters. I pay my bills through my bank every month. My bank shows proof of payment to Xoom on the 1st of every month. That is on average 10 days before Xoom says it is due. But, every month I am charge a $10 late fee for late payment". Their explanation? It takes them up to two weeks to process payments from a bank. Then they demand $200 if you try and cancel due to being overcharged. Xoom is a grift plain and simple and any jury in the state would agree. Also know our Georgia Public Service Commission wont respond to complaints about Xoom. Been using different gas suppliers over 30 years in Georgia and Xoom is the first to get away with such a blatant grift.

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Likely to recommend

— Avoid XOOM from Atlanta, GA on September 24th, 2025

Urgent: Service Interruption Without Notification From Xoom

This morning, I woke up to find that I had no heat or hot water. Upon reviewing my account, I saw that my previous bill was paid in full on the 25th of last month, and I made an additional full payment today. However, I received no prior notification of a service disconnection.
I checked my customer portal, email, text messages, and even my physical mailthere was no alert or notice regarding a shut-off. When I called Xoom Energy, a representative informed me that my service was disconnected yesterday at 2:24 PM while I was home. My bill was due on the 26th, and the service was disconnected on the 27th without any attempt to notify me.
This lack of communication is unacceptable, especially from a major corporation. Customers deserve proper notice before their essential utilities are disrupted. I am raising this issue not just for myself but for all individuals who may have experienced similar treatment. I request an immediate explanation and resolution regarding this matter.

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Likely to recommend

— Karen B from Mableton, GA on March 28th, 2025

Xoom is hiding your rate information

Thought Xoom was like all the others competing. NO. They are hiding your bill. Don't believe me, go to there site and look for yourself. You can't find the invoice but they make it easy to charge your credit card with no backup.

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Likely to recommend

— Museman from Cumming, GA on March 23rd, 2025

Long time customer

Shame on me for letting the rate plan lapse. they socked it to me with a therm rate 2x for several months for my lack of attention due to autopay.

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Likely to recommend

— DonH from on February 18th, 2025

Rewards prgram is misleading at best

The sign up for the provider is a bit misleading at best. They have a rewards program. It does give you credit per se. But only for mostly online deals that amount to not much and the $100 credit reward is thought to be a cash credit. But is a really online entries credit to possibly win something.

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Likely to recommend

— Scott Burns from Acworth, GA on January 24th, 2025

Deceptive and misleading billing practices

Comparisons of natural gas marketers are based on therms and typically Xooms rates are appealing however their hidden junk fees , vague billing statements and terrible customer service negate any savings.

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Likely to recommend

— Misleading And Deceptive Billing from Roswell, GA on August 22nd, 2024

Don't get it.

Nightmare
Worst gas company
Switching back to constellation energy

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Likely to recommend

— Doug from Marietta, GA on June 11th, 2024

They have fees for everything. 10$ late fee

They have fees for everything 10$ late fees. The bill is always high at least 70$ 20-30$ more than South. I only have hot water on gas and heat in the summer and in the summer months it's still 70$ they will charge you a 25$ fee if they disconnect. They are not willing to work with you at all it's a pretty bad company. They are in it strictly for the money with all the hidden fees and lack of assistance. Do not use this company it's highway robbery.

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Likely to recommend

— Anonymous from Hinesville, GA on May 17th, 2024

Dont get it

No one is ever available not one supervisor. Customer service when you do get them is horrible.

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Likely to recommend

— Shardae from Griffin, GA on April 19th, 2024

Accounting nightmare

Horrible experience. Sent payment thru bill pay, XOOM claimed they did not receive payment. We provided proof from the bank via copy of check showing their bank/name. Weeks later they sent a disconnect notice, we called again provided copy of checks, they said thats not good enough, we need copy of bank statement...we blacked out info they did not need sent in, weeks later after many calls still not resolved, finally 2.5 months in we received a notice in the mail the account was finally credited, but demanding $30 in late fees!!! Still fighting this with them. DO NOT USE THESE FRAUDS

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Likely to recommend

— Craig from Alpharetta, GA on April 9th, 2024

Pay attention to your bill

Xoom energy has been ripping me off of my senior discount for a year. They told me my discount was included in my bill. It was not, because I called Atlanta gas light, they told me what my true bill should be. They lied to me as a senior customer! Dont trust them! Ill never choose them as my gas provider again!

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Likely to recommend

— Edie from Calhoun, GA on March 14th, 2024

TERRIBLE CUSTOMER SERVICE

I was billed for 14 days of gas service because of my transfer date. But was charged a full month of Atlantic Gas Light Company service. I have been on hold for 28 minutes waiting for a supervisor because the representative she that was the way it was. I finally hung up after waiting 30 minutes. Shouldn't have foreign customer service agents!

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Likely to recommend

— KH from Watkinsville, GA on February 26th, 2024

Surprise $150 deposit, even with exceptional credit history

I wasted a lot of time signing up for service today, before I decided to cancel and hopefully never encounter this company again. I gave them info for a credit check. I have been at the same address for 24 years, and have a long term exceptional credit rating of 830-845, with no late payments EVER with anyone, including utilities. I was told that my credit had been reviewed and they needed a security deposit of $150. I asked for a manual review, because I thought surely this must be a mistake. I was still declined and they asked me to send proof of payment with my current provider for 3 months. I sent 6 months and quickly got an email that stated "after review", I needed to pay a security deposit of $150. Such a scam. No other gas provider in GA behaves this way with customers transfering in good standing from another gas provider. Steer clear.

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Likely to recommend

— Julia Wasted Her Time from Atlanta, GA on February 20th, 2024

Couldn't even get past the terrible customer service to sign up

I tried to switch from my current provider to XOOM Energy to save some extra money on my gas bills. The sign up process was lengthy and required a $150 deposit. They said you could waive the deposit with proof of payment of last 3 utility bills. After sending my payment history (perfect) with my current provider, this proof was declined and I still had to pay the deposit. After calling to customer service, they could not explain what was wrong with my proof of payment history and said they could not do anything further. I have a near perfect credit score and pay all my bills. It may sound trivial but there is no reason they should have me put up a deposit. It just showed me what I was getting into with XOOM for the next 12 months... not worth the savings to deal with these people. I'm going back to my current provider and happy to pay more.

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Likely to recommend

— Kman from Atlanta, GA on February 19th, 2024

Disconnection notice after they apparently applied my payment to the wrong account

I received a late notice about a week after my bill was due in January 2024. I checked my bank and it showed an EFT in the full amount of the bill cleared the bank and was paid to XOOm on the day it was due. I figured it was just a hiccup in their system and disregarded it. This week I received a disconnection notice, saying the bill had not been paid. I called customer service and was told I had not paid the bill even though I had a reference number from the bank showing the bill had been paid in full to XOOM. Customer service said billing could not find the reference number and they would do an investigation to determine whose account that nearly $200 went into but that I still owned them the full amount or risked having my gas turned off next week. These folks have some issues.

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Likely to recommend

— Ron from Cumming, GA on January 25th, 2024

The worst

Horrible service and billing. the most recent problem amongst many, was when i mailed a check and since they received it late i was still charged a late fee. every time i try to complain they send me to zero energy, a different company. this recently happened with a fellow named Raul (41026).

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Likely to recommend

— Leo from Duluth, GA on November 27th, 2023

Awful back office

Signed a two year contract. At the end of the first year we were so frustrated and weary of dealing with Xooms back office and on line support we cancelled our service. They charged a $200 cancellation fee shamelessly. They would not hear of any negotiation. Pathetic customer service.

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Likely to recommend

— James from Roswell, GA on October 19th, 2023

Horrible customer service

My bill was $116, and one month late. No call, no notice sent they cut off my gas with no notice, then tell me I have to wait a week for it be put back on!! Don't waste your time with this Janky company.

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Likely to recommend

— Don't Get This Crappy Service!! Pure Headache from Riverdale, GA on September 28th, 2023

Overpriced and yes, hidden fees.

They charge for the two months in advance. And then blame it on AGL who has nothing to do with the billing. I've never paid any bill for the current bill and the next as well. $80 in the middle of summer when only using my stove is not a deal, but a deal breaker. So, I will pay the penalty, because it is actually cheaper to do that and just move on. I should have never left Scana..... Now I'm back! DO NOT USE XOOM!!!