Home > Companies > Commerce Energy

About Commerce Energy

Commerce Energy Logo

PSC#:



Georgia Gas Savings Score:


( 3.7 / 5 )
Our rating criteria
All Providers Ranked From High To Low


Commerce Energy Customer Engagement

20   Reviews

  Replies

Response Rate:
0.00 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Commerce Energy


Looking for more options? Enter a zip code and check out all our plans!






20 Reviews and Replies for Commerce Energy


good experience

(4.4 / 5)

  the customer service is pretty good. i was greeted politely and any questions i had were answered in great detail

good experience from Alpharetta
February 8th, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Better than GA Natural Gas

(5 / 5)

  Commerce Energy has been much cheaper than GA Natural Gas. From the very beginning, they were straight forward and patient with explaining their program. Every time I call them for help their customer service had been very knowledgeable. With GA Natural Gas on many calls were very short with me like they were doing me a favor.

Better than GA Natural Gas from Rex
December 21st, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Commerce Energy

(4.2 / 5)

  We have been with Commerce now for almost 2 years and i don't trly have anything negative to say about them. They work with you for the most part if needed. I'll give it an overall 4.

Sylvia from Atlanta
December 14th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

AN Okay experience

(3.4 / 5)

  So this energy company was not my favorite, but they were okay. The time it took to get through to speak to a customer service agent was a bit long for my tastes, but they were nice.

Misty from Atlants
December 13th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

ok company

(3.2 / 5)

  Its alright some times we have to call them to fix problems that normally should not happen
but they always come fast and fix every thing right away

brooke johnson from Commerce
November 25th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Good Company with Savings Options

(4 / 5)

  I use their Guaranteed bill plan and I definitely recommend it to save on huge winter bills. They also have good customer service and its easy to pay my bills online.

ruby from AUGUSTA
November 23rd, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Good Service, but I would love more deals

(4.4 / 5)

  One of the things I really like about the company is the their customer service. Every time I have called because of a problem the customer service people always take good care of me. The people are always polite, kind, and easy to understand.

Misty103 from Atlanta
November 15th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Great Experience!

(4.2 / 5)

  My service was turned on quickly, great customer service, and low bills! GREAT!

Perfectone from Atlanta
November 14th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Not much to complain about or praise.

(4.4 / 5)

  My experience with Commerce Energy has been uneventful. We signed up and haven't thought twice about our service. Everything has simply worked. We haven't had a problem with our bill or any other typical problem that many of our neighbors have with their providers. I congratulate Commerce for a job well done. :)

Watson G. from Columbus
November 2nd, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Pleased with mediocrity

(4.6 / 5)

  Nothing is truer than the old adage "The squeaky wheel gets the oil." It is true in every industry but especially in energy. My experience has always been positive even the 5% that there were problems. I enjoyed talking with support because they were always knowledgeable and willing to assist in a professional manner. Most of the time there wasn't the slightest delay in service and I really have nothing to complain about. I purchased the service from Commerce Energy and that is what I got. I am a happy camper!

Jesse H. from Auburn
October 27th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Review

(4.4 / 5)

  Good company, very few problems with them! Reliable and consistant! Definitely would recommend.

Mike from Atlanta
October 13th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Bills increased $200 with Commerce Energy

(4.4 / 5)

  I was approached by a door-to-door salesman who asked to see my BGE bill to try and get my rates down. I agreed and signed up with the Commerce Energy, which resulted in a $90 increase the first month, at which time I cancelled my plan. I just received my next bill with Commerce still on the bill and was charged $200 more than my previous BGE budget billing

Bills increased $200 with Commerce Energy from Randallstown
September 29th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Dissatisfied costumer

(4.4 / 5)

  I went in thinking that this was going to save me money on my gas at home. I was under the impression that I would only be paying 29.95 per month for gas. I have been charged various rates and even a fee monthly for the gasline from pge on top of the 29.95, which I was not made aware of. On top of that I still pay for electricity, this was such a rip off.

Dissatisfied costumer from San Mateo
September 29th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Review in Utility category

(4.2 / 5)

  This company has sent people to my neighborhood, on repeated occasions.They intimidate you, demand to see your energy bill. If you say you don't have one they pressure you to talk to PEPCO (utility co.) and ask for your bill information ( meter#), and THEY use your cell phone to make the call.

Review in Utility category from Merced
September 29th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Cancellation

(4.4 / 5)

  I need someone to reverse my $29.95 charge on my account.this was totally mis-represented to me.The girl said I would have a chance to sign something & return if I wanted to continue with the plan. Nothing came in the mail and then I got a charge of $29.95 on my PG & E bill.

Cancellation from Stockton
September 29th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Commerce Energy Staff

(3.8 / 5)

  I also got approached by a commerce energy rep and was so close to signing. While on the phone with the rep I decided I will talk to my husband first before singing. In case calling them within 3 days will be a hassle, I told the guy to hold off on it. I then hung up with him and the sales rep was upset that I did that and I just told him I needed to talk it over with my husband first

Commerce Energy Staff from Fresno
September 29th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Best Deals on Home Gas Prices

(4.2 / 5)

  I have Commerce Energy and with a 6000 square foot home, my gas bill is much less than my 3000 square foot home. There is an extra charge for coordination with your local main gas seller but even with that my bill was lowered over 50%. Customer Service is not always polite so I have had issues in that area before. I do not work for Commerce, nor do I know anyone at the company

Best Deals on Home Gas Prices from Stone Mountain
September 29th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

GREATEST SCAM EVER INVENTED

(4 / 5)

  The Commerce Energy has the most horrible customer service and unprofessional staff to deal with your problem. After 26 days of waiting to resolve my billing problem, as they advised me it will be, I finally called today again. I was on the phone for over 1:20 min. They switched me to different customer service staff but refused to connecting me with the accounting or A/P manager,

Do not do business with Commerce Energy from Atlanta
September 29th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Commerce Energy Has Been Great

(2.6 / 5)

  I switched to Commerce Energy from Georgia Natural Gas because when my contract was up, they didn't offer me a rate that matched their introductory rate. So I chose Commerce Energy last month. Right now, I have no complaints. Ordering was easy, and I got my first bill on time and everything was about what I expected. No service interruptions, not outsized bills. We'll see going forward, but right now I'm satisfied.

Tessa from Atlanta
August 23rd, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Fair price - no problems so far

(3.8 / 5)

  Switched from GNG in May. I was on a variable rate. So bills was all over the map. So far no problems.

Ken Wyatt from Atlanta
July 21st, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
Updated: 01-22-2019
Example Bill
loading...