All 2 Star Reviews

4 Customer Reviews Written Overall


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Likely to recommend
Initial rate is good then gotcha at renewal
First, their website is not very user friendly. The initial 12 month price was the lowest so I signed up at $.39 per therm. At renewal, they offered $0.34 per therm online, but informed me that was for only new customers. The lowest they could offer an existing customer with an excellent repayment history was $0.46 per therm so I moved to Infinite at $0.37 per therm.
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Account Management
Likely to recommend

Jimmy from Winston, GA on July 3rd, 2020
Incredibly bad customer service
I pay my bills on-line and always on-time. Due to a mix-up at their end, they thought I was delinquent, and mailed the disconnect notice to my home address. I was out-of-country, and my house/dog sitter did not open my mail. A e-mail would have reached me easily, but instead my service was shut off. I e-mailed proof of payments, and even sent an extra payment, so I had a credit balance. It still took two weeks to get reconnected. This was during winter, and my home had no heat and no hot water while someone tried to live there. Never again will I use Xoom!
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Likely to recommend

Paul Springer from Villa Rica, GA on June 8th, 2020
Non-disclosed costs!!!
Simply put you are responsible for the distributor fee to whomever provides the gas for Xoom energy. For my family this summer this constitues 300% of the price we pay to Xoom energy for gas + xoom energy service fee. Thats right, 3 times the amount we pay for gas and the xoom service fee combined! This amount was not disclosed within our contract nor on any of the energy provider comparison websites. Call to find out the local distribution fees prior to signing a contract because Xoom energy is not forthright about the amounts you will be charged. The lack of disclosure and transparency is simply bad business!
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Likely to recommend

CJ from Augusta, GA on September 7th, 2019
Poor Customer Service
I had an issue accessing the online portal to pay my bill, I reset my password multiple times, receiving the message password was sent to you. Waiting for a few days for it, I never received it, and through trying a few different times over a period of days I incurred a late fee. Upon calling in, Xoom refused to refund my late fee on account of their online portal issue. I spoke with a customer service supervisor who said it didnt matter what was reasonable, they would not refund the credit even though Im a new customer and had diligently attempted to pay my bill. I even told the supervisor I would contact Clark Howards team to let them know to please warn people about this poor customer service as I would not want my family or friends to have this experience and the supervisor advised that did not concern them. Please take this into account Im letting others know of this poor service.
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Customer Service
Account Management
Likely to recommend

Chagrined from Roswell, GA on July 1st, 2019


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