We currently recommend natural gas plans from Infinite Energy, Constellation and SCANA Energy

Really terrible people

(1 / 5)

  've been trying to pay my mother's final bills after she passed away in December. I've had her mail forwarded for months but have never received a final bill from True Natural Gas, even after multiple calls to ask why I wasn't receiving bills. Now, months after we sold her house, I find an email to my mother, who I told them died in December, that says she owes $162. No itemization, just $162. After I pay the bill, I see that $100 of it was late fees. I called them over and over. They acted like i was trying to do something shady when I called to try to settle her account. They never sent a bill. I guess that's how you boost your late fees. I've had to deal with dozens of companies after my mom's death. Nobody was harder to work with than True Natural Gas. Now I see why. I would freeze in the street before I did business with this company again. They are awful people who made losing my Mom even harder in their attempt to extract every last penny from her.

Andy from Alpharetta
May 29th, 2020

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Horrible company

(1 / 5)

  Horrible company! They will send you a disconnect notice after only being 1 week late! And during a pandemeic to boot! If I could give 0 stars I would. Go with someone else!

Anonymous from Alpharetta
April 16th, 2020

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If you would like to be treated like crap use True Natural Gas

(1.4 / 5)

  I had been using Fireside for years. I was informed through the mail that my account had been purchased by True Natural Gas and my previous rates would be honored. After about a month my rates more than doubled. Their website is often screwed up so it is hard to pay online. Basically my bill went from about $40 for the month of March with Fireside to $105 the next year.

Jayne Monroe from Marietta
April 12th, 2018

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