All 2 Star Reviews

7 Customer Reviews Written Overall


Back to All Infinite Energy Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
I wish I knew more before I switched.
After switching my first bill was twice what my normal bill was, I still owe over $100 to Georgia natural gas, and I found out too late that budget billing isnt available at infinite energy until Ive been there for seven months. Ive lived in Atlanta and had gas service since 1978, yet Im not trustworthy enough to join their budget billing program. So far it has cost me more and been more of a pain in the butt and Im feeling it is worth.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

So Far It Has Cost Me More And Been More Of A Pain In The Butt And Im Feeling It Is Worth. from Lilburn, GA on January 24th, 2021
Wish I had not switched!
Infinite Energy did not tell me when I signed up that their cost to Atlanta Gas is much higher than previous gas companies. I'm not feeling good about switching!!!
I called their customer service and complained that they billed me for 3 times the amount I was paying with GNG, and all they would say is that I have to call Atlanta Gas about it. This is like Bait and Switch!!!! Sue
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Sue Edwards from Hoschton, GA on December 28th, 2020
Waking two months on Infinite Energy
Waiting too long to benefit from a rate that has since dropped even lower from other companies.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Mac from Lawrenceville, GA on August 26th, 2020
Constant Harassment
Is your gas bill completely paid up?

Are you a month behind?

It doesn't matter, either way you will get to experience a plethora of phone calls and emails from Infinite energy on a monthly basis.

Who needs friends and relatives when you have your gas company constantly contacting you?

Do you use your telephone for work? Infinite energy will go out of their way to make your job harder through their constant, unnecessary phone calls.

Get tired of it and actually answer the phone and beg them on at least 3 separate occasions (in a 2 year period) to stop...and get empty assurances that they're going to stop constantly contacting and take you off their marketing list. Only to have completely wasted your time as nothing changes.

Don't make the mistake I did, go with Atlanta Gas.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

JennG from Savannah, GA on July 23rd, 2020
Pay attention to fees
Watch out for hidden "customer service" fees. Our fees, not made obvious when signing up for a great per-therm rate, amounted to well over half of our natural gas costs from Infinite Energy. Very glad we made the switch - other gas providers happily cover the extortionate cancellation fee.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Mike from Athens, GA on January 29th, 2020
Billing Issue
I have been charge for protection plan which I have not agreed. When I called customer service they said they can not do anything about it.
I ask for credit for current charges which I would like to cancel. They said one bill sent we will not credit it will be no charge on next bill.
I think this is fraud without approval they charge on bill.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Kshah from Lawrenceville, GA on May 15th, 2018
Hi, Kshah, I'm not sure what happened here, but we definitely don't charge people for services they haven't signed up for. Do you mind sending us a message with your account information so we can take a look?
— Infinite Energy
Infinite Energy
Everything is fine so far with Infinite Energy. There rates were a bit higher than I think some other guys, but so everything has been easy and reliable. I wouldn't have any problem signing up with Infinite Energy again as long as their rates are competitive.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Angela In Atlanta from Atlanta on August 22nd, 2016
Hey Angela, glad to hear your experience with us has been great, if you ever have any questions we're available via social media or through our traditional methods. Thanks for choosing Infinite Energy and lettings us Do More for You.
— Infinite Energy


All Infinite Energy Natural Gas Plans

Plan Name
Company
/
Rating
Length
Price
12 Month Fixed Rate
12 month
Fixed Rate
$0.519 / therm
  • 12 month contract term
  • 6 Month Fixed Rate
    6 month
    Fixed Rate
    $0.509 / therm
  • 6 month contract term
  • Customer Service Fee of $5.95
  • Variable Rate
    1 month
    Variable Rate
    $1.329 / therm
    24 Month Fixed Rate
    24 month
    Fixed Rate
    $0.519 / therm
  • 24 month contract term
  • Customer Service Fee of $5.95
  • 36 Month Fixed Rate
    36 month
    Fixed Rate
    $0.519 / therm
  • 36 month contract term
  • Customer Service Fee of $5.95