All 1 Star Reviews

11 Customer Reviews Written Overall


Back to All Infinite Energy Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Avoid this company
DO NOT......I repeat....DO NOT... go with a company called Infinite Energy (gas utility service)!!! They are not coordinated with their e-Bill process. I received an e-Bill on the 16th, (FOR THE MONTH OF DECEMBER 2016) which got to me late btw. Today is the 20TH. The bill was supposedly due on the 5th (of THIS month), according to the service rep. And you disconnect my service?!?!?! Then when I call, you tell me there is nothing you can do, because you have to wait on AGL to turn it back on!!! I've NEVER heard of service getting turned off in the same MONTH of billing.... And yes, The account is fully up to date.....beyond pissed..... STAY AWAY FROM INFINITE ENERGY!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Daniel from Tucker on December 21st, 2016
Hi, Daniel, sorry we're seeing this so late, but we wanted to check in with you. I'm not sure I follow the chain of events here, but we do track all of our email correspondence and can look into this for you. We send a couple of notices when an account is past-due and try to call when a customer is at risk of having service disconnected because we know it can be a bit of a process to turn service on again--unfortunately the utility, AGL, does do that for us, and there's not much we can do about their schedule other than trying to keep service from being interrupted. Sorry to hear your experience fell short, and if you'd like us to look into this, please let us know.
— Infinite Energy


All Infinite Energy Natural Gas Plans

Plan Name
Company
/
Rating
Length
Price
12 Month Fixed Rate
12 month
Fixed Rate
$0.519 / therm
  • 12 month contract term
  • 6 Month Fixed Rate
    6 month
    Fixed Rate
    $0.509 / therm
  • 6 month contract term
  • Customer Service Fee of $5.95
  • Variable Rate
    1 month
    Variable Rate
    $1.329 / therm
    24 Month Fixed Rate
    24 month
    Fixed Rate
    $0.519 / therm
  • 24 month contract term
  • Customer Service Fee of $5.95
  • 36 Month Fixed Rate
    36 month
    Fixed Rate
    $0.519 / therm
  • 36 month contract term
  • Customer Service Fee of $5.95