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Charged late fee on auto draft-will affect credit rating
| We are on auto draft for payment purposes and get a paper copy for each month.so this month the enrollment incentive of 5.00 cr. dropped off. Then they charged a 10.00 LATE FEE. i expected bill to go up 5 not 15 dollars. will be calling on monday morning. customer svc fee is 9.95, agl pass through is 24.77 and we used 2.03 therms of gas at a cost of 0.96cents. i do hear reports that agl is asking for a rate increase, disgusted that they continue to get increases ,what with them charging each customer exorbitant pass through charges | |||
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—
Dnisperly
from
Hiram, GA
on
October 26th, 2019
Just Right for My Home
| The price rates are affordable for my budget. Unfortunately, the customer service is not that great. Long hold times on phone and very rude representatives. | |||
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—
Kieshah E.
from
Lithonia
on
January 5th, 2017
Good for Budget Conscious Consumers
| Setting up my initial service was easy and the technician arrived on time. After receiving a few unusually high bills I decided to sign up for budget billing. The budget plan keeps my gas bill from fluctuating so I never have any unpleasant surprises when the bill is due. My only complaint is with customer service since not all of the representatives seem knowledgeable. When the gas connection to my stove broke and I needed to have the line checked it took me a while to convince the representative to send a technician from the gas company after they insisted I call an appliance repair person. | |||
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—
Hornets Family
from
Hampton
on
December 13th, 2016
Just Average
| Gas South is just average, which can be a good or bad thing depending on how you look at it. | |||
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—
Jjones4
from
Atlanta
on
October 15th, 2016
Good Service
| Just had the gas turned on. They told me when they was coming they also sent a email. The day they shows up to turn on the gas. The worker turn on the gas check the hot water heater and lit the water heater in a timely manner. | |||
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—
Gofresh
from
Atlanta
on
September 17th, 2016
Gas South is Pretty Good
| I ordered Gas South and had them for a year. Overall, the experience was OK, I guess. It was about the same as other Gas Providers I've had. They had a real good rate when I first signed up, but they weren't the cheapest guy on the market when I needed a new contract so I went elsewhere. I will say I had to call a couple times and I felt like I waited on the phone FOREVER. | |||
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—
David F.
from
Macon
on
August 25th, 2016
