All 3 Star Reviews

6 Customer Reviews Written Overall


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Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Charged late fee on auto draft-will affect credit rating
We are on auto draft for payment purposes and get a paper copy for each month.so this month the enrollment incentive of 5.00 cr. dropped off. Then they charged a 10.00 LATE FEE. i expected bill to go up 5 not 15 dollars. will be calling on monday morning. customer svc fee is 9.95, agl pass through is 24.77 and we used 2.03 therms of gas at a cost of 0.96cents. i do hear reports that agl is asking for a rate increase, disgusted that they continue to get increases ,what with them charging each customer exorbitant pass through charges
Plans & Pricing
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Customer Service
Account Management
Likely to recommend

Dnisperly from Hiram, GA on October 26th, 2019
Just Right for My Home
The price rates are affordable for my budget. Unfortunately, the customer service is not that great. Long hold times on phone and very rude representatives.
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Likely to recommend

Kieshah E. from Lithonia on January 5th, 2017
Good for Budget Conscious Consumers
Setting up my initial service was easy and the technician arrived on time. After receiving a few unusually high bills I decided to sign up for budget billing. The budget plan keeps my gas bill from fluctuating so I never have any unpleasant surprises when the bill is due. My only complaint is with customer service since not all of the representatives seem knowledgeable. When the gas connection to my stove broke and I needed to have the line checked it took me a while to convince the representative to send a technician from the gas company after they insisted I call an appliance repair person.
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Likely to recommend

Hornets Family from Hampton on December 13th, 2016
Just Average
Gas South is just average, which can be a good or bad thing depending on how you look at it.
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Likely to recommend

Jjones4 from Atlanta on October 15th, 2016
Good Service
Just had the gas turned on. They told me when they was coming they also sent a email. The day they shows up to turn on the gas. The worker turn on the gas check the hot water heater and lit the water heater in a timely manner.
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Customer Service
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Likely to recommend

Gofresh from Atlanta on September 17th, 2016
Gas South is Pretty Good
I ordered Gas South and had them for a year. Overall, the experience was OK, I guess. It was about the same as other Gas Providers I've had. They had a real good rate when I first signed up, but they weren't the cheapest guy on the market when I needed a new contract so I went elsewhere. I will say I had to call a couple times and I felt like I waited on the phone FOREVER.
Plans & Pricing
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Customer Service
Account Management
Likely to recommend

David F. from Macon on August 25th, 2016


All Gas South Natural Gas Plans

Plan Name
Company
/
Rating
Length
Price
Variable Rate
1 month
Variable Rate
$0.290 / therm
  • Earn up to $20 in bill credits!
  • No Deposit
  • 6 Month Fixed Rate
    6 month
    Fixed Rate
    $0.490 / therm
  • Earn up to $20 in bill credits!
  • No Deposit
  • 6 Month Fixed Rate
    6 month
    Fixed Rate
    $1.190 / therm
    Popular Brand
    12 month
    Fixed Rate
    $0.550 / therm
  • Earn up to $20 in bill credits!
  • No Deposit
  • Variable Rate
    1 month
    Variable Rate
    $1.390 / therm
    12 Month Fixed Rate
    12 month
    Fixed Rate
    $1.190 / therm
    24 Month Fixed Rate
    24 month
    Fixed Rate
    $0.550 / therm
  • Earn up to $20 in bill credits!
  • No Deposit