| Plans & Pricing | |
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| Likely to recommend |
Wrong billing address
| Just caught a bill at rental property. | |||
| Plans & Pricing | |
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| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Wallace George Richeson
from
Marietta, GA
on
May 1st, 2021
Not sure switch was worth it.
| The therm price is lower but additional fees add it right back up. | |||
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| Likely to recommend |
—
So-So
from
Hampton, GA
on
March 12th, 2021
Confusing but still good
| I signed up on Dec. 23 or something like that. I was told my new service would start the next month. It didnt start until Feb. my bill with my former company was really high but Ive gotten it covered and my new bill will be smaller. I appreciate the eventual help I got. Like I said it was hard and confusing but still good. Thank you everyone that helped me! | |||
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| Likely to recommend |
—
Johnnie Markham
from
Woodstock, GA
on
February 23rd, 2021
Decent
| Price at $.39/therm was good but didnt care for the $35/mo. charge on top. The only thing I use gas for is heat. And a $35 charge in the summer is a waste of money. | |||
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| Likely to recommend |
—
Gerald
from
Augusta, GA
on
November 24th, 2020
Don't know much yet
| They failed to hook up on the date they agreed to . | |||
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| Likely to recommend |
—
David
from
Canton, GA
on
June 18th, 2020
No bill received as of 5-19-20
| Have yet to recieve a bill from them | |||
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| Account Management | |
| Likely to recommend |
—
Gregory Holcombe
from
Stockbridge, GA
on
April 19th, 2020
Beware of surcharges not charged by other Gas Companies
| My gas usage has been low but will be increasing with a new gas cooktop. I reviewed my last bill reflecting use of the gas fireplace. Good rate and low usage. However for $3.59 of gas they add a $27.51 Atlanta Gas Light surcharge. I will check out another company who does not charge this surcharge such as Infiniti. | |||
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| Likely to recommend |
—
Added Surcharge
from
Augusta, GA
on
April 19th, 2020
Good and bad
| Still being billed by previous supplier. Changeover did not occur as soon as promised. | |||
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| Likely to recommend |
—
Ann
from
Marietta, GA
on
April 5th, 2020
Phone operators need better speaking skills
| The hardest thing is understanding the phone operators---their accents were so heavy that I had to constantly ask them to repeat what they had said. | |||
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| Likely to recommend |
—
Marsha
from
Atlanta, GA
on
October 15th, 2019
Still have not received promotional gift card
| For opening a new service myself and the individual who referred me were supposed to get $50 gift cards. we have yet to receive | |||
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| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Customer
from
Atlanta, GA
on
October 6th, 2019
