Compare Natural Gas rates in Alpharetta for the 30004 zip code

I am really happy with all support and services

Great prices. When rates decreased from the high ones of last year, they were wonderful on the phone AND adjusted my rate to the current lower rate. Recommend them, they are the lowest.

I ordered service to start on 3/1/2024. I was never notified when to expect the first bill. As I did not request e-bills, So as of 4/4/2024 I began to watch the mailbox for my first invoice. As the middle of the month approached, I decided to call and ask when to expect the bill. To my astonishment, on or around 4/12/2024, I was told that the first bill was actually generated on 3/8/24 and since it had not been paid a letter of disconnection had been sent out. After speaking to the Customer Service Rep, we were able to sort everything out that day and I had my bank to send an immediate payment, in addition the Customer Service personnel was able to have the late fee reversed. She was extremely helpful. The disconnect with the billing dept not mailing or emailing me the first invoice.
Other than this initial hickup the company is doing great.

I am mystified by some of the negative reviews. My natural gas startup (Georgia) was simple, with no issues, and extremely prompt customer service response to a couple of questions.

Excellent

I just spent over 1 1/2 hours on the phone with Karen (#939196) rectifying service shutoff due to a credit card autopay / electronic issue that I was unaware of. Karen was very knowledgeable and helpful but most of all, Karen was incredibly pleasant to work with. It's been YEARS since I've had even a tolerable experience when calling a utility company. Karen deserves my highest praise. (& A raise, too! ) Thank you for your assistance & your kindness, Karen! You're a gem! :)

Its easy to pick a plan and set up autopay. The website is just user friendly enough.

So far great