Can’t Pay Natural Gas Bill in GA During Coronavirus?

Posted on Posted in Atlanta Gas Light, Atlanta Natural Gas Prices, Constellation, Consumer Advocacy, Gas Prices in Georgia, Georgia Public Service Commission, Natural Gas GA, Natural Gas in GA, Natural Gas in Georgia, Uncategorized
Check out how AGL plans to help their customers in Georgia pay their natural gas bills during the Coronavirus crisis.
Staying home to avoid Coronavirus but missing your paycheck? The Atlanta Gas Light Co. will be helping its customers handle their natural gas bills during the pandemic crisis.

Coronavirus and Your Utility Bills

The Coronavirus (or Covid-19) outbreak news over this weekend has left many working Georgia families wondering what’s going to happen in the wake of schools and many businesses closing. Folks want to know how they’ll make ends meet if they take sick leave or stay home to look after children who aren’t in school. They’re also concerned about how they’ll be able to afford their natural gas bill at the end of the month.

Because we here at Georgia Gas Savings monitor the news about Georgia energy prices and regulations, we’re going to stay on top this story to help our customers stay informed and ready.

Covid-19 Energy Service Disconnections

Atlanta Gas Light Co. (AGL) initially volunteered to stop service disconnections for residential and commercial customers who haven’t paid their bill for one week. As of March 18, AGL announced they will extend the suspension until April 13. The extension comes so as not to overburden those customers dealing with financial hardship from the coronavirus outbreak. AGL also made clear that they will work with gas marketers in Georgia to help customers pay for past-due obligations when normal billing resumes.

Because this situation can change daily and also effect shut off deadlines, customers should contact their retail natural gas marketer to find out about their financial assistance or payment programs during the Coronavirus crisis.

We will post updates  about late fee and disconnection moratoriums for Georgia customers as we learn more.

Supplier Updates

  • Constellation Energy (an Exelon Company) has announced in an email they are suspending disconnects and new late fees for natural gas customers in Georgia until May 1, 2020. They are also offering deferred payment plans for customers that are being directly impacted. Customers needing assistance contact customer assistance.

 

Coronavirus Stay Safe in Georgia

We want all our natural gas customers in Georgia to stay healthy and safe during this outbreak. To learn more about what you and your family can do, check out the Centers for Disease Control (CDC) website. To learn more about the situation in Georgia visit the state’s Department of Public Health Coronavirus information page.

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