“ The number one lesson at TXU's customer service offices must be to deny any mistakes on TXU's part. Smart meters are perfect and never make a mistake!
I am a small business owner and have had TXU for the seven years my business has been open. I used to never think anything of electric rates and just paid the bill. Well last year TXU called and offered me a $0.09 kilowatt rate and a three year contract. It all sounded good on the phone, so I went for it. The contract started February of 2012. My electric usage may be at $0.09 a kw hour, but by the time the fees, delivery charges, and other nonsense is added in, I'm paying much more. Shame on me I guess for not fully understanding everything. I've lived with it because the early termination fee is $1400.00. Yes, fourteen-hundred, according to the rep in Dallas I spoke with.
I've lived with it, until today, when I got a $410 bill in December, and I have a natural gas furnace and water heater. The electricity charge was only $179, but the delivery charge was $206! I called and was curious to know why that after seven years of billing, my delivery charge was nearly triple what it always had been. The rep kept insisting my demand must have been higher this period, this is despite my usage being low and nothing (appliance-wise) in my business has changed. Same equipment, same lighting, same business hours. And why suddenly this month was the delivery sky high while my actual usage was low? Never got an answer as to why, until the rep told me I have a brand new smart meter that is working perfectly. I thought I had a smart meter before, so why the change out? She said that Oncor changed out meters this billing period. Now knowing that, I insisted that isn't it funny that in same billing period that I have a huge delivery charge and supposed high demand is also the same billing period they switched out my meter? The rep said she could contact Oncor to ask if the meter was working properly. She did and told me the meter is brand new and working perfectly and that's all there is to it. Pay up. I went round and round again with her... seven years of bills and this is the ONLY bill that I have had "high demand" on. Something is not right. TXU would not budge, only insisting that the meter is right, the bill is right, and I must have been using a TON of electricity (despite using only 1856 KWH this period!). Nothing has chnaged in my business. My business does not rely on large electric appliances or anything that uses a large volume of electricity. I have actually been very progressive in adopting LED and efficient fluorescent lighting over the past year, yet my bill is creeping higher every month... and now this BS about high demand!
I am sad over the fact that in March of 2013 I am going out of business due to the cost of business being more than I can handle. However, I will be so very happy to kiss TXU goodbye, without having to pay an early termination fee. Rest assured, I will never open another business account or a residential account with TXU. Thank You, TXU, for driving another AMERICAN SMALL BUSINESS owner OUT OF BUSINESS with your horrible customer service and outrageous fees.
If only TXU had decent customer service that would have even considered the possibility of a billing mistake I would feel differently about them. But the rep and manager just insisted the meter was right, I was wrong, deal with it. ”
— Fed-Up Consumer
December 31st, 2012