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Which company has the best natural gas prices in Alto?


This graph shows the lowest  rates for Alto
Rates as of 1/21/2019



Which natural gas plans in Alto are the cheapest?

Rate Plan / Provider Term
$ 0.365 per therm Constellation

24 Month Metro Home Plan
24 months
$ 0.369 per therm Constellation

12 Month Metro Home Plan
12 months
$ 0.399 per therm SCANA Energy

Introductory Variable Rate Plan
1 month
$ 0.469 per therm SCANA Energy

12 Month Fixed Rate Plan
12 months
$ 0.469 per therm SCANA Energy

18 Month Fixed Rate Plan
18 months
$ 0.490 per therm Gas South

12 Month Term
12 months
$ 0.870 per therm Just Energy

Rate Shield 36
36 months
$ 0.880 per therm Just Energy

Rate Shield 24
24 months




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Reviews from Alto:


Great Service and Pricing

(5 / 5)

  I moved down to S. Texas almost a year ago. Well closing on my home, the realtor had suggested Ambit as the provider of choice here. It took all of 2 months to realize just how bad Ambit's customer service and pricing was. I called them one afternoon, well sitting on hold for 45 minutes, I started doing research of other providers and found StarTex. I called StarTex directly after hanging up on Ambit (never did get a rep, even after 45 mins). I was talking to a StarTex rep in less then 5 mins. She took my new order and I was on my way in just a few minutes. I just got my renewal notice from StarTex and I'm happy to say I'll be staying with them. Great service and definitely the lowest pricing. Keep up the good work StarTex. Thanks. 

Rob Pickrell from Alton
May 30th, 2018

New to Georgia

(5 / 5)

  I am a new resident to Decatur, GA from out-of state. Relocating is not easy. The ease with which I was able to set up a new account with SCANA energy - recommended by a realtor - and get connected to electronic billing helped to make my move much less stressful. 

Jennifer C. from Decatur
May 9th, 2018

Realtor investors DREAM

(5 / 5)

  I love this product. It is affordable and easy to track, thou a 2 day lag in account accountability of electricity used it is still as easy to track the usage at my rental property while it is waiting to be re-leased. It has helped me notice that extra lights were left on by mistake when I had not been in the house for about 2 days. A great tool for short term use but I can see using this for long term as well if I needed to monitor my electricity usage more closely. 

Celeste from Tomball
April 24th, 2018

Great Service and Pricing

(5 / 5)

  I moved down to S. Texas almost a year ago. Well closing on my home, the realtor had suggested Ambit as the provider of choice here. It took all of 2 months to realize just how bad Ambit's customer service and pricing was. I called them one afternoon, well sitting on hold for 45 minutes, I started doing research of other providers and found StarTex. I called StarTex directly after hanging up on Ambit (never did get a rep, even after 45 mins). I was talking to a StarTex rep in less then 5 mins. She took my new order and I was on my way in just a few minutes. I just got my renewal notice from StarTex and I'm happy to say I'll be staying with them. Great service and definitely the lowest pricing. Keep up the good work StarTex. Thanks. 

Rob Pickrell from Alton
March 27th, 2012

Realtor

(4.9 / 5)

  Very good experience. Automated systems with good prices and customer
support 

T Wms from Atlanta
December 15th, 2010

The best company I ever got

(4.6 / 5)

  Proton does not extra...send the bill on time...have online billing pay..also they have direct pay thorugh ach.
I never had any issue in billing.
I think this is the best who dn't want to pay extra.
 

Ricky from Haltom
August 4th, 2012

My new company

(4 / 5)

  Stream is cheaper the TXU and Reliaent engery
and with out some of the fees they charge. 

Michael Jordan from Haltom City
June 21st, 2010

Very prompt service

(3.6 / 5)

  Shifted to a new place and was recommended Walton gas by a local. Very nice and prompt customer service. Had some issues with the billing charges but the customer service rep was kind enough to solve the problem. Competitive prices. Would definitely recommend to people. 

Veronica Shaw from Athens
October 23rd, 2016

customer satisfaction

(3.2 / 5)

  if you want to bring new energy to be the maximum service and fast. 

vicko from Palo Alto
December 13th, 2016

Worst experience ever.....Never again will I use them.

(1.2 / 5)

  This has been the worst experience ever with the electric company and I had to file a complaint with the Public Utility Commission of Texas to even get an answer. Been living here for 2 months with electricity and even got a bill for a $150 deposit. But all the sudden we got shut off May 1st after we payed $300.00 March 6th then $150 April 17th. They said as of March 8th this meter was on a switch hold so we had to fax them proof we just moved in here on March 16th. At this time we was told it will take 24-48 hrs once fax was received. We waited and STILL at this very moment (5 days have pasted) we have no electricity but on May 1st at around 7:00 pm they confirmed they got the fax... Every time I called all they could say "we emailed our back office and are waiting for them to send back a response". Then when I would check up on it after a few hours they would repeat the same stuff. They say they have no other means of communication to this "back office" other than an email. For 5 days of begging, crying, and pleading with them still nothing. And when I ask them how have we had electricity for 2 months they cant tell me how cuz they don't know, but yet my meter is on a lock down due tempering as of March 8th.Today I finally got someone from there to call me back after I filed a complaint on them today just to tell me the paperwork I sent wasn't matching the county records? Well no shit we go through a "RENTAL" agency. They can't seem to understand that this is our "LANDLORDS" the people we pay rent to.... I would love to just switch company's but I need a deposit to get set up with someone else.... Direct Energy has my $450.00 ... In order to get that money back I would have to wait 4-6 weeks? I finally got them to call my Realtor so they can explain. ... I mean hell I have only told them 20 times to call the phone number on the cover sheet from the fax where it says "If there are and problems please call this number (***)***-****". I will be switching if I do ever get my electricity turned back on......... its 4:21 pm May 6th still am waiting.....ugh... 

Christy from Odessa
May 6th, 2013

I'd give zero or negative stars if possible

(1 / 5)

  I had nothing but trouble!!! Signed up online and received the incorrect plan. Called the number they provided and it rang and rang... No answer..then it disconnected me altogether!!!. Could not get a human to talk to to answer my questions and resolve my issues of WRONG ADDRESS.
FINALLY utilized chat. TWICE BC I COULDN'T GET ANYONE TO ANSWER! Thought it was resolved. Nope. Had to get on chat again to find out (CORRECT) service address STILL NOT SHOWING. the chat head did verify incorrect address WAS cancelled. BUT service at the CORRECT address was never received. Was told by chat I had to reenroll. I did this 3 times now.
No verification received which was why I was try g to talk to a human... So fed up when I was told I still needed to enroll AGAIN...SO FED UP I told them I was going with another provider.
I JUST REVEIVED A BILL FOR 3 DAYS PF SERVICE I NEVER HAD AND A EARLY TERM FEE FOR SERVICE I NEVER RECEIVED AT AN ADDRESS I NEVER LIVED.
Glad I did screenshots of all of chat conversations. 

I'd give NEGATIVE STARS IF POSDIBLE from Houston
August 6th, 2017

Poor service, poor everything

(1 / 5)

  I had nothing but trouble!!! Signed up online and received the incorrect plan. Called the number they provided and it rang and rang... No answer..then it disconnected me altogether!!!. Could not get a human to talk to to answer my questions and resolve my issues of WRONG ADDRESS.
FINALLY utilized chat. TWICE BC I COULDN'T GET ANYONE TO ANSWER! Thought it was resolved. Nope. Had to get on chat again to find out (CORRECT) service address STILL NOT SHOWING. the chat head did verify incorrect address WAS cancelled. BUT service at the CORRECT address was never received. Was told by chat I had to reenroll. I did this 3 times now.
No verification received which was why I was try g to talk to a human... So fed up when I was told I still needed to enroll AGAIN...SO FED UP I told them I was going with another provider.
I JUST REVEIVED A BILL FOR 3 DAYS PF SERVICE I NEVER HAD AND A EARLY TERM FEE FOR SERVICE I NEVER RECEIVED AT AN ADDRESS I NEVER LIVED.
Glad I did screenshots of all of chat conversations. 

Giant Cluster f#ck from Houston
August 6th, 2017

HORRIBLE Customer Service!!!!!

(1 / 5)

  Moving to Texas, I had no clue how the utility industry operated. I had several options so my deciding factor was a mix of rates, renewable energy options and customer incentives. I literally selected this company as my utility provider because there was a $100 gift card incentive for being a new customer. I never received the card or heard anything about it further, until I received an email late December 2016 that asked me to confirm my information and that a card would be at my door in 7 to 10 weeks. So, I called in February to check on the incentive to find that they have been over charging me AND, that I will not be receiving the card at all. They have yet to give me a reason why I will not be receiving the card, but to me the company is just HORRIBLE altogether! The times that I have called customer service have been painful! The employees do not listen at all, and they lack the ability to think critically and problem solve. Literally I called customer service this week and expressed my discontent with them charging me random fees , and the man on the call told his superior that I was "threatening to sue them", wow really?! I had to laugh because I literally never uttered a word in reference to suing anyone at all!!! In fact, what would I be suing for????? LOL I asked that she please listen to the prior recorded call, because his claim was so far from reality! I hope that anyone reading this review will reconsider if you have Green Mountain in mind for your utility provider. If you value excellent customer service AND safe and reliable energy, pass this company byPLEASE do yourself a favor and do not sign up with Green Mountain Energy! 

Ty758 from Garland
March 14th, 2017

LEAVING!!!!

(1 / 5)

  TXU is a joke! I have had their service for 11+ years and since December 2013, my bills have been the highest they've ever been! I live in a 655 sq. ft. apartment and there is NO way in the world that my electric bill should be over $100 a month for 3-4 months straight! My bill has always averaged between $60-$70 a month. I unplug mostly everything in my house that doesn't require constant electricity such as my major appliances. When I'm home, my AC/heat isn't on unless it is absolutely unbearable. I sent in a request to have my account reviewed and all they said was that "it's appears to be accurate" and then mentioned that back in July of 2012 my bill was $120. Ummm hello!?! What about the other 131 months I've been in the same apartment, with the same electric provider????! That was the first problem. The second one is for my January bill, I had to make payment arrangements because of some things that happened beyond my control. I made the arrangement for February 17th. Well, I went online to schedule a payment to be taken out of my account on the 17th and apparently I didn't save it or something happened where it didn't save. I come home on the 19th and my lights are off. I call TXU and ask them what's going on and they told me that I didn't keep my arrangement. I told them that I did, at least I thought I did. I checked it and my bank account and the payment didn't post. I made the payment right then and asked the lady if they could waive the reconnect fee as a courtesy. She told me to call back once the fee hits my account and they could help me with it. So I get my bill this month and it's on there. Lastnight I call TXU and speak with someone, whom I could barely understand and hear because it sounded like they were in a bar or something with the background noise and I tell her my situation. She says ok, let me look at your account. She leaves me on hold for 15 MINUTES!! Then comes back and says, "I'm sorry, at this time we can't waive the fee because you've paid your bill late a few months". REALLY??! I told her I'm aware of that but in 11 years I've NEVER had my electricity disconnected with the exception of once and that wasn't my fault, it was TXU's fault and they disconnected mine by mistake; it should've been someone else's. I told her to transfer me to a supervisor. She transferred me to Mike (her name was Maria). He told me the same thing. I told him well, I will find another energy provider and change immediately and yall can send me a finally bill and I'll pay you all $5 a month until it's paid off. He said, well, we can only provide a waiver once per calendar year to an account. I told him I HAVEN'T HAD TO HAVE A FEE WAIVED IN 11 YEARS!!!!! He said, I will go ahead and credit your account as a courtesy. Really? Thank you. {sarcasm} I am shopping around right now for other energy providers because TXU is ridiculous! I will find someone else who appreciates my loyalty because apparently it's not important to TXU.
Good riddance! 

Shalonda from Haltom City
March 13th, 2014

Horrible Business practice and customer service

(1 / 5)

  Summer energy does not warn you that contract is going to expire. and when bill shows up it is double or triple what you expect to pay which is not good when you are on a budget. You call customer service to find out what the problem is they tell you that contract has expired and that your stuck paying that bill. This what I get for being with them for a year and paying all my bills on time!!!!! Thank you very much Summer Energy. 

DP from Haltom City
January 20th, 2014

Promotional Scams and lieing customer service

(1 / 5)

  1st off, get everything in email or writing from this company. Their customer service does not stand by what they say. On multiple occasions, they have lied to make me get off the phone or talk to their supervisor. e.g. "Oh, we found your missing Promo and will be applied in next month cycle." and it never shows up in system.

Now the review and my personal experience:
During my 1st enrollment my $50 joining Promotion disappeared.
During my 1st enrollment my $50 refer a friend bill credit was denied on the basis that 1st payment was late, even after my bank confirmed that they actually issued the check for 1st payment to reach Bounce on 7/26 and due date was 7/28 and delay was from Bounce side. ( I have been using Bill Pay with my Bank for over 10 years and never had late payment or missed dates.)

I had called customer service after 1st enrollment to confirm both the above rewards.

My 1st plan was 7 month custom plan with No early termination fees. (I can still pull that up from my plan details. But I was charged $150 early termination fees.)

I rejoined as Bounce was offering $50 as "Come Back" promo and $75 as another Promo code (1409143). I again, do not see those in my Promotion.

Looks like Bounce is running the scam in terms of promotions.
 

Jay from Haltom City
December 2nd, 2013

NEVER

(1 / 5)

  i pay all my bills on time, i never got the cancellation fee in the mail, come to find out it went straight into collections, sure is a nice way to get your bill 

Mr. Lindsay from Walton
February 11th, 2013

Poor customer service, recommended by wicked realtor Jessica Escamilla with Coldwell-Banker

(1 / 5)

  Our realtor, Jessica Escamilla, suggested this company and claimed they had excellent customer service. She even provided the cell phone number of a guy who was supposed to take care of any issues. Needless to say, the good customer service only lasted until we signed up. They left us for the dogs when we had service issues. The realtor herself turned out to be a money-hungry person who took her profits and disappeared. Stay away from Ambit.  

Jim Cook from West University
December 23rd, 2012

DONT USE

(0.6 / 5)

  DONT CONTRACT THROUGH THEM! BAD CUSTOMER SERVICE and in my mind fraudulent. We were closing on a house on Thursday May 26th. MOve in May 27th. I called monday afternoon to set up service. The rep talked me into setting up service on thursday the 26th because they have until midnight to turn on power. I wanted to make sure that we had power on day of move in and she said she couldnt guarentee unless I scheduled for the day before. So I did. Our closing date got pushed out as of wednesday evening to Tuesday May 31st. I immidiately called them to reschedule turn on and they said that they could not reschedule, I spoke to multiple people including a Manager named Carlos. They said that I would be billed for set up, and for 48 hours of use before shut off. I explained to them that the sellers will still be living in this house. They basically said that wasnt their problem. So now I am paying for turn on, the sellers electric bill for 48 hours and then the sellers will have to call and have their electric turned back on for 48 hours before they move out. They did not care that I refused to sign a new contract with a new set up date. I will make sure that everyone I know and my realtor knows to not use this company. Their are other companies thay are comparable. 

Michelle from Keller
May 26th, 2016

Terrible Customer Service

(0.6 / 5)

  -Decently competitive rates
-Good on boarding customer service
-Terrible existing customer service
-Horrible website
-Limited and expensive pay options
-Difficult to get them to fix mistakes

I was a member with this company for two years
without much issue. Then I locked in a flat
rate just before I moved apartment buildings
(not complexes, just one building over). I had
locked in at a low rate given my usage history.
When I moved they reset my rate much higher
because they were basing it on the previous
renter's usage. I explained I had just moved
buildings, had the same floor plan, and would
be using the same electricity. Pointed out the
date I locked in the rate and how they jacked
it up a week later. Long story short it took
me 2 weeks dealing with them to get it fixed.
When you sign up they very friendly customer
service in the US. Once you are a customer
they ship off your service needs south of the
border somewhere and the language barrier
creates a nightmare. STAY AWAY 

Jim from Haltom CIty
January 29th, 2012

Updated: 01-22-2019
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